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Forrest
Chromatic Producer I
July 11, 2025

API callouts to amplitude.com that fail seems to break Sonos app

  • July 11, 2025
  • 3 replies
  • 88 views

I’m seeing many callouts amplitude.com, some appear to be persistent.  I sometimes operate on a network that won’t permit that.  This appears to sometimes break Sonos.  I see no reason for this to be happening, however.

Anyone else seeing this?   There are other callouts it’s making to adnxs.com, branch.io, google-analytics.com (there may be others).  These don’t always succeed, either and that should not interfere with the functionality of the system configuration.

I have seen where my speaker configurations get wiped when Sonos app can’t succeed in certain API callouts, for example.

Looks like there needs to be some code improvement.

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3 replies

Airgetlam
Airgetlam
July 11, 2025

This is a general user forum. I think there’s a developer forum linked perhaps from the Sonos partners page?

Sonos developers themselves don’t post here, the only developer I’m familiar with is ​@controlav , who writes several third party interfaces. But they aren’t a Sonos coder. 

Bruce
controlav
controlav
Lead Maestro
July 12, 2025

What platform is this on? Based on their web site its an analytics company, and it wouldn’t be the first time that blocking an analytics endpoint breaks the Sonos app (which isn’t ideal).

It also doesn’t make sense that multiple analytics endpoints are in play here, unless maybe the injected ads use a different one to the core app.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    ALJ1996
    Lyricist III
    July 12, 2025

    All calls to Amplitude.com, adnxs.com, branch.io, google-analytics.com are totally blocked by my DNS. I’m not having issues you describe. 
     

    I have seen in other discussions on Reddit and some threads here that you may have issues, in particular with updates if *.optimizely.com is blocked. You might also check to see if any Sonos.com sub domains are blocked (though the sub Sonos used to spy on you can be safely blocked msmetrics.ws.sonos.com)

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