SONOS App and CBC

Hi ​@GMarinoni 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with CBC on your Sonos system.

I can find, add and play “CBC Radio and Music” without issue on my own Sonos system. While we are aware of and are investigating an issue with CBC Radio and Music occasionally not showing content, we are not aware of any issues with it not being able to be added - is this the issue that you are having? With adding the service? Or, have you added the service already and are having trouble with loading content? If it is the latter, we are aware and are investigating, but we have no estimate for when a fix might be put in place. If it is the former, I recommend you log in at https://login.sonos.com, go to your Profile page and ensure that your location (country) is properly set - it is your address that determines which music services are available to you. Please remember to save any changes, and please note that it may take up to 24 hours to affect a change in the Sonos app (unless you reset or reinstall the app).

I hope this helps.

I can access CBC Radio from my Window app Sonos controller but my android phone app Sonos controller gives me a “No content items available” error message.

I have already added CBC Radio and music. The issue is not being able to load content (under android).

Hi ​@GMarinoni & ​@GoldenBoy 

In that case, we are aware and are investigating. We appreciate your patience.

This problem exists with my Sonos system too. I have had CBC Radio installled for several years and can access the live stations any streaming channels on my iPhone and Mac controllers. The “no content available” error message has been appearing for the streaming channels for about five months. This has started happening with the live radio stations in the last few days — so the Sonos Chime plays for my alarms. 
 

Hope this can be sorted out soon!

This is being discussed in another thread as well. I’ve outlined my experiences with the missing CBC stations there. https://en.community.sonos.com/controllers-and-music-services-229131/cbc-radio-stations-disappearing-6928068?tid=6928068&fid=229131

I think this is a slightly different problem, Toolio. I saw that discussion… It’s not that the stations or channels disappear, but that once you hit play, you get a “no content available” message. Moreover, this doesn’t really happen once in a while. For me, the CBC Music streams have been unavailable since December, and I had an exchange with someone at CBC about this; they thought it had been fixed at the time. I use CBC Radio 1 for two alarms daily, and they stopped being accessible a few days ago -- again still showing up in the app but the connection was not possible. That said, the alarms yesterday evening and this morning were both just fine!

Thanks Madeline. I left that message because Sonos support was also mentioning “CBC Radio and Music occasionally not showing content” in this discussion. I should have been clearer about referring to that problem, mentioned above, rather than your original post. 

Yes, let’s hope ​@Corry P and colleagues notice! Obrigada, Toolio.

These threads often seem more confusing than helpful—likely because the Sonos error messages provide vague or misleading information. Blog-style error reporting doesn’t help much either, as it’s just a collection of posts that are often unverified and lack technical accuracy.

Customers and Sonos staff end up spending a lot of time sorting through this information, which feels inefficient.

What most customers really need is a straightforward update: Is the service working? If not, is there a known issue, and when can they expect a fix?

The Sonos Status webpage currently shows CBC as operational, but based on both the blog and the status site, the situation seems unclear. So, what’s actually happening? Just sharing a customer’s point of view.

Have a Nice Day,

Steve