Controllers & Music Services

I love that I can use my Roku TV remote for the connected Arc soundbar to turn up/down volume or mute, but why are those the only 3 buttons mapped to use? I get that fwd/back buttons for next/prev playlist track skipping might not be as straightforward as it seems due to variations in TV remotes, but play button is pretty ubiquitous and it feels like a no brainer that it should be mapped to pause/resume playing music alongside existing volume controls.

I am posting this after checking all the other posts related to this issue. After my speakers updated from S1 to S2, I was able to add the Music Library, but a lot of folders and tracks are randomly missing. I repeated this step at least three times with the exact same results. All files should be compatible and my library is under the maximum allowed limit. Please note that the main reason I had downgraded all my speakers to S1 was that none of these issues were present in S1. And I do not have time to become a test person for the SONOS technicians again, as it was the case years ago. Problem is, downgrading the speakers and adding the S1 system again is also a very lengthy process… Any solutions anywhere, after all these years?? Thanks. 

Anyone having issues with Soundcloud since yesterday (25th Sep). Tracks not playing first time, sonos cycling through playlist, then randomly playing a track from the playlist. Have now tried removing Soundcloud and adding it back - been getting a Something went wrong Check Your internet connection and try again’. Occasionally it gives me a code to verify with my soundcloud login but immediately goes back to the Something went wrong message. Sonos Status is showing Soundcloud is still active ie nothing wrong their side with the connection.

I have been using Sonos for over 10 years mainly hassle free, but I have just moved from the S1 to S2 because of getting new hardware an now all my Compilation albums are showing as single tracks in my library. I see from posts, this was a problem before but can't understand why this has happened now?I am using the latest app build and my system is set up to auto update. 

How to toggle shuffle in Amazon music

It is clear that Sonos will not be updating the controller to run on Apple silicon. That’s where we are. Using a web based app concerns me:Internet access is not universally good Privacy concerns and the value our choices of music etc have to Sonos to either use or sell on. Our “options” would be a zero sum game. Given that I am almost certainly not alone, there are folk who have third party apps that are more players than controllers, by which I mean many configuration aspects like adding speakers etc. aren’t an option. They just play stuff on Sonos hardware. So, where are we to go once Rosetta gets canned and using a web based app is either unattractive or technically unviable?  Recommendations please 🙂 

I just recently set up my ArcEra3pairSub3 for the first time in 5 months. I swear, regardless of Netflix, HBO, Apple et al. app, the TV or Movie visual meta data showed up in the Sonos app play screen in the past. It certainly does now, when AirPlaying, but on from “TV Source”. There are many changes in the app from my last use, but I just can’t figure this out. First pic is AirPlay, second is “normal use”.  Thanks so much for your input

Hi, Another update, another problem.  Not sure where the issue lies, but within the Desktop app today, I noticed that my playlists didn’t display all tracks (around 450).  I opened Amazon’s Music app, and matched it to around 220 showing in Sonos.“ah well”, I thought, “I’ll just use the Android app instead”.  Same in there too…I see the service status for the Amazon service is green, so ‘all good’ apparently, hence the ask. Is this a new known issue introduced?  Is there an ETA on a fix for this? Thanks

I’m getting a message on my MacBook that the Sonos app will soon need to be upgraded because support for apps built for the Intel processors are being phased out. I have Sonos app version 17.2 and MacOS 26.4.1. Is a newer version of the Sonos app available?

Feature suggestion: I don't understand why the equaliser and surround sound settings are not quickly available from the 'now playing' panel. When you are seeing what you are playing, that's when you might want to adjust sound/surround settings - it's the natural place for it - not hidden away deep in the settigns four or five clicks away. Makes zero sense to me. Please fix this!

Hi everyone, I was wondering if it would be possible for the Sonos app to use Bluetooth Low Energy (BLE) to detect which Sonos speaker is physically closest to your smartphone when you open the app.For example, if I walk into the kitchen and open the Sonos app, it could detect that the kitchen speaker is the closest one and automatically show the Now Playing screen for that speaker, instead of showing the speaker or room that I had previously selected.The idea would be to make the app more context-aware: when you open it, the speaker you're most likely trying to control is often the one physically closest to you.Ideally, this could be an optional feature in the Sonos app settings, so users could choose whether they want this behavior or prefer the current behavior of keeping the previously selected speaker/room.For example, there could be a setting like “Automatically select nearest speaker” that could simply be enabled or disabled.BLE could potentially be used for proximity detection

First I'll say that this system was awesome when I first got it and everything worked great for the first few months (though I've always found the app to be very clunky and tough to use). Then everything started to crumble.The connectivity between it and spotify is really bad/ not working at all at the moment.It won't hold a connection with the arc ultra. Can't figure it out. The sub audio drops out constantly. Can't figure it out. Linking speakers to the arc only sometimes works and only some of the speakers.The move 2 went rogue for a few days a month ago and after resetting multiple times seems to be working for now.  I have tried factory resetting every device and rebooting my router as all the forums say to do (multiple times). It's still not working. All the devices I have issues with are really close to the router. I'll probably have to make a call during business hours to resolve this? I'm absolutely pissed. What a waste of my time and money. You would think at the premium pric

My system just picked up the Amazon service changes. However, the Desktop app has an empty “Collections” section at the root of the object tree. Mobile shows Library / Explore Podcasts / User Playlists which I assume is correct.

I have multiple users on my system. Sonos says to log in to get the full experience.   Does another user need to set up their own account then log in on the app which is connected to my system or do the need to use my login credentials?

playing wav files from a musician, who I have purchased music albums from.

How do you remove the registered username from Sonos port without affecting the registration of the other Sonos devices

This new Amazon app is terrible. I don’t want a Sonos algorithm to choose my selections or what some AI decides is “personalized.” Part of why I pay Amazon is to access the millions of songs. On this new Sonos/Amazon interface, that is no longer a possibility. I hate this. 

Hello, Some frustration here. I have Amazon Music Unlimited. I can connect to Amazon Music just fine. But when I try to play various Playlists that I have created using My Sonos I receive the message “The connection to Amazon Music was lost.I have uninstalled and reinstalled the Sonos app (S1). I have uninstalled and reinstalled the Amazon Music services on the Sonos app. Also, the Amazon Music was re-authorized. I have power-cycled everything: unpowered all my Sonos devices and unplugged my router and restarted everything five minutes later.Bottom line: No difference.  I cannot play my my Sonos Playlists with Amazon Music tracks: “The connection to Amazon Music was lost”.At this point I have no idea what to do except the solution of last resort, which is to re-create all of my playlists. This, of course, is unattractive, to say the least.Any suggestions or advice would be appreciated!Mateo

Sirius channels are misidentified in the app this morning. Ch73 60’s gold shows undefined Cincinnati Reds w the logo Channel 73 60’s Gold???  Other channels have the same misidentified issue pointing to other Sirius channels. 

The adjustment shortcut is missing sub. I still need to go to the room settings and jump between EQ and SUB level. 

As of today I am bang up to date with all updates. My issue is playing Spotify through Sonos I cannot delete the track that I have played. I used to be able to delete the queue but can’t find it anymore? 

Hi allSearched and found closed topics.Wanted to find out whether the issue of setting an alarm and not being able to add a Group has been fixed? So I set an alarm with a station, choose a speaker (eg my Move stereo pair) and choose “Include Grouped Rooms” but it fails to also then play on my Beam which is part of this Group under “Groups”. If I set two alarms they are out of sync. Any advice? thanks 

HiI have been using Sonos system for about a year. We have 8 speakers, 2 beams and are generally verry satisfied with the system 🙂 But I have some wishes for improvements regarding Tidal integration that is the music supplied I mostly use.  In Tidal app:The integration should be improved for better stability. I understand that this isn't something you can do by your own, but I guess focus from you on it can bring it forward.  I have tried to report it detaily to Tidal but it have'nt been improved so far.I experience that in example changing speaker after starting to play stops it all. Then need to stop Tidal app to get it work again. Adding songs isn't fetched, change order of songs is not fetched and so on. In short: The stability needs to be improved.Tidal in Sonos app:I have been primarily using the Tidal app to play music since I like some features there. But I til stability is improved I will try to use the built in Tidal In Sonos app. There I have this wishes for improvement: -

Trying to add music purchased from iTunes to Sonos app. I do not have a subscription to Apple Music. I have purchased all of my music from iTunes on my phone.

Yes, I realize that this has been asked before, but with macOS losing Rosetta 2 with macOS 28, coming out in 2027, is there any chance of the desktop Sonos app being ported to Apple silicon?I primarily use the macOS app, and am not really looking forward to relying on the web app, since I live in an area with poor internet availability.