Controllers & Music Services

Current alarm clock settings:- Select a "room"- Select "Include grouped rooms" I would appreciate it if:- Multiple rooms could be selected individually- A group could be selected that is already defined in the settings Room groupings change throughout the day, so it's necessary to check each evening whether the desired rooms are grouped so that the alarm will sound there.With these simple options as an extension, the desired rooms or group for the alarm can be defined precisely and individually. Alarm clock task for the development team:- Multiple room selection- Select group option* Additional task: Individual setting of the turn-on volume of the grouped speakers

Please can anyone give advice on how to share music from my iPhone with the Sonos app? I’m having difficulty understanding what I need to do and how to do it. 

When using the Sonos app on ios i have been unable to add imported playlists to the queue. I can add individual tracks from an imported playlist, and i can add all tracks from an artist, album etc. it’s just imported playlists. I can however add imported playlists via the web app and the app on Windows and OSX. The imported playlists are part of an xml file exported from Apple Music. I know I have previously been able to do this. Any thoughts?

The Sonos app on an Amazon Fire tablet running Fire OS version 7 has limited capabilities. When you open the Sonos app you get the comforting message “App features are limited … Update your mobile devices OS to access all app features”. (Playback is still supported, so that is great!) This is in spite of the fact that Sonos Support appears to indicate that Fire OS 7 is, in fact, a supported OS (https://support.sonos.com/en-us/article/sonos-app-requirements). Does anyone know if the Sonos app is FULLY supported on Fire OS 8? Wondering if a new Fire tablet is in order (if OS 8 is supported) or if I need to move to a different product line entirely for my tablets.

How will I be able to update my music library when the desktop app will no longer be supported on Apple Silicon Macs? I don’t see this function within the IOS app.

Hi Sonos,I was wondering, now that Apple has allowed 3rd party devices to stream Dolby Atmos over Airplay 2, you were going to add this support to the Sonos speakers.

We have a Port in our office of 100 people that controls the speakers throughout the office and are wondering if there is a device SONOS sells that can be our central device for controlling the Port as opposed to everyone just controlling it off the 100 different phones?

We have multiple Port players deployed throughout our building, and some of them are connected using point‑to‑point wireless links.When we contacted support about scheduling music, we were advised to use the alarm feature and were shown how to configure it. We understand this is currently a workaround and not true scheduling. While it’s not ideal—especially for commercial environments—it does generally work.However, we recently ran into a serious issue.One of our point‑to‑point links went down, and during the scheduled time, half of the building began beeping nonstop. This caused a major disruption and understandably upset many users throughout the building.In an alarm scenario, this behavior makes sense—if there’s no internet, the alarm should still sound to wake someone up. But in a music scheduling context, this becomes a real problem. Instead of a silent failure, it creates noise in public and shared spaces, which is unacceptable in a commercial environment and negatively impacts g

Hello- The home I purchased has a Sonos Playbase and ceiling speakers. I need to disconnect prior owners log in to takeover. How?

For a long time, Sonos didn’t make available the alphabetic key at the side of the list of albums in my Music Library but this has since been rectified. Praise the Lord for small mercies. PLEASE give us the option to view our albums in TILE view as opposed to LIST view which is the only option available at this time. Surely this isn’t too much to ask, Sonos.

When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to dateffs help please 🙏

I have recently stopped using Napster as my music source and have started using Amazon Music . My subscription to Amazon Music is the Standard - Individual at £9.99 per month.Using the Sonos app I am unable to select artists or tunes I enter - no selections can be found. I can play generic music so I know my Sonos speakers are OK.My question is should I be able to select what I want to hear with my Amazon Music Standard - Individual subscription (as I could with Napster) or do I need to upgrade my Amazon subscription to a more expensive option.

 I’m getting the error “the track is not encoded correctly” on Sonos S1 when trying to play DR’s radio channels via DR LYD. Both the app and firmware are fully updated, but the issue happens every time.It seems like a compatibility problem with DR’s current stream format on the S1 platform.I do not want to use TuneIn as a workaround, since I prefer using DR’s official stream.Does anyone know whether DR’s current stream is compatible with Sonos S1, or if there’s a proper fix

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

This app should be offered by Sonos; it's terrible. 

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

Album Artwork is in a folder on desktop marked Album Artwork.jpg. Somehow, I have to include this folder in the pathway! Oh, the PATHWAY!! When I do create a pathway it says access to the shared folder is denied check username and password. when I updated my music library one piece of artwork transferred. I can't figure out why that worked and none of the rest worked… Help

Hi, I have a spotify Basic Family plan, which removes adverts.  When I play via Sonos I get adverts.  What am I doing wrong or is this a known issue. Basic plans - Spotifyhttps://support.spotify.com/uk/article/spotify-basic/

Hi, sorry if this is a common question. I tried to find my exact issue but couldn't.I’m running a Samsung 4K TV, AppleTV 4k (1st gen), Sonos Beam 1 via arc hdmiMy main goal is to be able to adjust volume on the Beam with one of the remotes when the TV is off.  I’ve tried all options of IR/RF learning both TV and Apple TV remotes. Nothing is working.Currently when watching thru AppleTV the remote adjusts the Beam volume fine. Likewise when watching just the television alone (appleTV off) the Samsung remote adjusts the Beam fine. What I’d like to achieve is one of those remotes controlling the volume of the Beam while the TV is off and I’m just listening to the music, etc.I’d like to not have to open my phone for simple volume adjustments so please don't suggest. I currently use “Hey Sonos” which I find tedious as its idea of lower/higher volume is all over the place. I tend to have to throw multiple commands and volume numbers to get it right. Again, would just like to adjust easily wit

I know how to go in and clear queues for each speaker/group but my question is if there is a way to quickly clear ALL queues in the system and ungroup all speakers - almost like a system “reset” but not affecting settings or anything like that. Just untrue and reset all speakers to nothing playing and no queue. Thanks!

So the latest App release for IOS (81.00.52) says that it now includes re-intstatement of the much requested ‘save your queue as a playlist’.However, having updated both App and Sonos system I am still none the wiser as to how this can be achieved.  I tried tapping on the ‘queue’ icon at the bottom left of the now playing screen.  This displays the queue, but no new controls have been added to the queue screen (still just shuffle, repeat, and clear).Anyone have any ideas how the queue can be saved?Is it buried away in some other sub-menu somewhere? 

Wondering if Sonos ever improved their Android app?  I haven’t been forced to do any updates but honestly haven’t used my system much since the app destroyed my listening experience.  Sonos was not responsive to my concerns.  The old app worked perfectly. 

Is Tidal better sound quality via Play 1 and 3, playbar and sub than Spotify Premium? If so, how significant is the difference in quality?

Hi everyone,I’ve been experimenting with setting up multi-room audio on my Sonos system, but I’ve noticed that sometimes playback between rooms goes out of sync by a few seconds. I’ve tried restarting devices, checking the network, and updating the app, but the issue persists.Has anyone experienced this before? Are there recommended network settings, firmware tweaks, or other adjustments that reliably keep multi-room playback perfectly in sync?Any tips or insights would be greatly appreciated.Regards,Dave Moderator Note: Removed hyperlink. Modified in accordance with the Community Code of Conduct.

 Hi AllCan anyone help with this though its not strictly related to Sonos issues?I have an old Buffalo Linkstation Duo that registered a disc failure so I replaced the disc and the other one failed. So I replaced that one and within a few days it registered a failure on the first brand new one!Im assuming that is a power issue or a fault with the chassis rather than the discs as they are brand new.So my question is if I kept the discs (assuming they are fine which they should be as they are brand new) and just switched them into a replacement chassis - an identical one ie a Buffallo Linkstation Duo - is it as simple as that?Would my PC and everything simply pick up the NAS drive as usual? Or is it more complex than that?Any help much appreciated.