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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    akanowil
    Contributor II
    May 13, 2024

    We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


    Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
     

    • Screen reader for visually impaired customers: May 21
    • Adding and editing alarms: May 21
    • Adding to queue and playing next: early June
    • Sleep timer: mid-June
    • Local music library search and playback: mid-June 
    • Update Wi-Fi settings: mid-June

    The arrogance of Sonos, the lack of concern about customers geniune complaints is unbelievable.  Customers are practically begging you to please rollback the hot mess you created, but you still continue to ignore our plea. There are alternate devices out there that are ready to take your position in the market. You have yourselves to blame when customers leave in droves and new customers would not even touch your product.  Sort this out ASAP, our patience is running out. 

      AmorFati
      Enthusiast I
      May 13, 2024

      Simply put. Biggest piece of useless garbage.

        ApophisXP
        Contributor I
        May 13, 2024

        The PM overseeing this project needs to question his/her ability. 
         

        What is the threshold set to for rolling back that your change release management team agreed to?

         

        Im absolutely shocked that we’re yet to get a proper acknowledgment of this issue, not just this half baked app that you had to rush into this financial year but to leave core functionality out, all while completely turning some setups completely useless and unusable is just so amazing. 
         

        How long was QA (assuming you had it). What issues were brought up?

         

        Transparency is probably your last hope of salvaging trust from this wreck of a release.

          angelic127
          Renowned Listener
          May 13, 2024

          @jedmunds2017 , That would require an underlying change to Sonos, so that the ‘player’ resides on your controller, rather than on the speakers themselves. 

          Pretty sure he is talking about the Physical buttons on your phone.  That worked with the previous app. 

            weakenedwarrior
            Lyricist I
            May 13, 2024

            Complete failure.

            If I had released anything near bad during my career, I’d be shown the door.

            But first, I’d roll back to previous version. Please do so. 

            Wake up. Utter utter failure. I tried to be patient but must chime in.

            Just discovered the app plays all my (Amazon so far) albums as stations! 

             

              angelic127
              Renowned Listener
              May 13, 2024

              This change should be backed out until you are able to implement all of the features that would bring the new app to a “like for like” with the old (working) app.
              At this point I have 14 speakers (17 if you count my Sub and 2 surrounds) that are not functioning properly.

              Admit it: Your developers failed. There should have been a features list and test plan for each feature.

              It is mind numbingly obvious that did not happen.

              If you were not sure if features were being used, it would not have been hard to add some analytics to the existing app to prioritize features/development and then to notify users if those features were not going to be available on release.

               

                MrsH
                Lyricist I
                May 13, 2024

                We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


                Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
                 

                • Screen reader for visually impaired customers: May 21
                • Adding and editing alarms: May 21
                • Adding to queue and playing next: early June
                • Sleep timer: mid-June
                • Local music library search and playback: mid-June 
                • Update Wi-Fi settings: mid-June

                We have had Sonos for almost 13 years and have never had the issues we have now. Why release an App when it's not ready and cannot offer all services for the day of release. Surely it would have been better to have delayed the launch until it was complete. Disappointed 😞 

                  ApophisXP
                  Contributor I
                  May 13, 2024

                  This change should be backed out until you are able to implement all of the features that would bring the new app to a “like for like” with the old (working) app.
                  At this point I have 14 speakers (17 if you count my Sub and 2 surrounds) that are not functioning properly.

                  Admit it: Your developers failed. There should have been a features list and test plan for each feature.

                  It is mind numbingly obvious that did not happen.

                  If you were not sure if features were being used, it would not have been hard to add some analytics to the existing app to prioritize features/development and then to notify users if those features were not going to be available on release.

                   

                  They get plenty of analytics. Check your firewall logs when you use or don’t use your device. Same when you load the apps. 
                   

                  msmetrics.ws.sonos.com - calls back every 10minutes when you’re not using it. 
                   

                  calls back approx every 2minutes when in use. 

                    DominikDominik
                    Contributor II
                    May 13, 2024

                    As a fellow mobile developer I ask you - please hide the new version behind a feature flag (it seems it's been behind FF in previous version), or release the old app again along with publishing v80 as public beta. 

                    It seems that technology transition of the mobile app didn't go as planned. Maybe you should consult some flutter/mobile specialist to improve the start-up performance, offline capabilities, gestures handling etc. 

                      Crhopfl
                      Lyricist I
                      May 13, 2024

                      I can’t use my system! You new piece of crap app does not recognize it. Your chat told me to call and the wait is 2 hours. I have 6 useless products and can’t change my volume or play music. What a horrible experience and customer service. Fix the * app! 

                      *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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