The New Sonos App and Future Feature Updates

What a pathetic post!

Don’t wait weeks/months to add updates to return your ecosystem to what it was last week. Trust erodes quickly and is hard to earn back, especially when you need future consumer spending on new hardware or upgraded hardware to survive.

It takes “courage” to admit a mistake and make things right. It demonstrates you can be trusted as guardian to a value proposition and deserve consumers money and time invested in your products.

I own a gym and use Sonos to play all of our music from a local machine. The new Sonos app is really not acceptable. It's broken, and it's hurting our business. I would like to request that Sonos roll back this update and restore the previous version of the app.

This new app update is incredibly disappointing. The missing function that concerns me most is the ability to collate playing lists in My Sonos now called Sonos Favorites. The ability to create a personalized playlist from various streaming sources and then modify those playlists by adding and removing individual songs and combining various other playlists to make one playlist was a game changer for me and (IMHO) one of the very best features in the Sonos app. Please bring this feature back!!!!! 
 

If you are using iOS download SonoPad or Sonophone to get your system going again.

Sonos, please allow us to use the previous version of the Sonos app while the bugs in the current version are being worked out!  I’ve seen this request numerous times in many different forums so I know I’m not alone here.

Have you used the new app?  You are aware certainly that it performs far worse, is much less reliable and has more limited access than the predecessor.  You speak as though the people managing this public train wreck don’t actually use Sonos products.  You released something that is slower, buggier and more restricted and then print the above with a straight face?

I have one iPad that I caught prior to it updating and an Android phone that I was able to downgrade.  All iPhone users and my GF’s iPad are having to use the web interface or just give up.  Give us 16.1 back until you have a finished product.  My God do you people even know how to test?  We are screaming “help” and you shout back that you are courageous. 

This one keeps getting asked for and doesn’t seem to get a response or make the list of coming improvements.  This was probably my #1 hope for the update (yes, I’m simple), and was disappointed we didn’t see it.  I’d like to hear tomorrow what the plan is for this.

One can deliver a new app with not every feature in it.

But releasing an update with a major UI change and removing features by lack of time is a serious misstep.

Big UI changes will always be hard for the existing user base because the have to re-learn how to do things. But that’s a common reaction to change.

Removing features on the other hand, not by choice but because the delivery was rushed, is plain stupidity. That’s what beta versions are for! And giving no way to rollback to the previous version… 🙄 Being on android it’s thankfully not a problem to do it against your will.

So let’s hope for you (and us) that you will learn from that bad decision.

Me, it has reinforced what I now know. Avoid any “intelligent” tech. It’s just shackles, giving power to the maker to f*ck you if it wants to do so. Stay on dumb interoperable tech, standards. The trill of novelty does not worth it.

Pathetic response. The CEO and the entire management team need to be fired. Complete arrogance from out of touch idiots

It is unacceptable to have to wait for functionality to return in June or later. I need my system to work again now. With current app, songs don’t queue, playlists don’t work, songs end abruptly. It’s a hot mess! 
 

You need to rerelease the previous version of the iOS app ASAP.