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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    AlohaHawkeyes
    Lyricist II
    May 13, 2024

    So we’re all supposed to wait weeks for us to use our very expensive systems?  I have ten SONOS devices that are all essentially USELESS until you get around to updating your app - an app that previously worked fine.  A $3,000 + system shouldn’t be expected to be rendered useless because of an app update. 

    Any California people want to consider a class action lawsuit for loss of use?

      Bumper
      Bumper
      May 13, 2024

      So we’re all supposed to wait weeks for us to use our very expensive systems?  I have ten SONOS devices that are all essentially USELESS until you get around to updating your app - an app that previously worked fine.  A $3,000 + system shouldn’t be expected to be rendered useless because of an app update. 

      Any California people want to consider a class action lawsuit for loss of use?

      You should be able to use them in a basic way while they add back features. But there are many many bugs, so it might be a while before it works smoothly, we’ll see. 

        Wyntonstuart
        Renowned Listener
        May 13, 2024

        I am truly disappointed with this new App. Sonos came highly recommended 5 years ago when I was investigating getting a new surround system at Best Buy for our new home. 

        now, I am reconsidering offloading my Sonos Products because the App does not support syncing the products for a true surround sound system. 

        What is the eta to fix the issues. I work for a Big Bank for the past 36 years and whenever we launch new devices to our customers we TEST and TEST and TEST to include more TESTING prior to launching. For a company your size I am dumbfounded that your team pushed this App version without diligently thinking about your Customer Experience? I would have volunteered my services to help TEST this new App because in my personal opinion SONOS is the best product on the market from my experience but now I have my doubts.

        Please advise /  confirm when your team will have the sync feature to include all tye features from the previous version readily available? 

        HELP !

         

         

         

         

         

         

         

          TheBish
          Contributor I
          May 13, 2024

          What on Earth have you done with this “update”?

          it’s actually awful.

          i used to easily be able to control the volume and playback on each speaker.

          now none of that works in the now format and I have to use the controls on the top of each speaker to control the volume. 
          my boost is no longer recognised and despite doing factory reset and turning the router on and off, it no longer connects to my system. I sat in the queue for support for so long the other day, I couldn’t wait any longer and gave up. 
          I suspect due to all the problems you’ve created by rushing through fixes to problems that weren’t really there. Why not wait until it’s ready to launch before launching it. 
          I’m fast losing confidence in Sonos ability to deliver what’s needed to run the products properly. 
          Perhaps time for a change?

          oh and every time I open the app, it’s says update app, then disappears. What a load of rubbish.

            stellfox
            Renowned Listener
            May 13, 2024

            The new App is so sluggish, it is completely unusable.  When I adjust the volume, it takes 10 - 60 seconds before the volume is adjusted. The current playing song information does not update for many minutes. It takes many attempts to select playing music in different rooms.  There are many other issues. What is the plan to get a new version out with all of these basic issues fixed or can you please provide an option to revert back to the old version of the App? This update has practically bricked my entire Sonos system (4 amps, 1 arc, 1 subwoofer)!

              garfieldairlines
              garfieldairlines
              May 13, 2024

              Can I please get a ETA for users of Airsonic / Subsonic / Bonob who lost their ability to see their library in Sonos please ?

               

              Or you just silently dropped the opportunity to run your own service at home. Please at least answer us on that topic.

              https://garfieldairlines.net
                AlohaHawkeyes
                Lyricist II
                May 13, 2024

                So we’re all supposed to wait weeks for us to use our very expensive systems?  I have ten SONOS devices that are all essentially USELESS until you get around to updating your app - an app that previously worked fine.  A $3,000 + system shouldn’t be expected to be rendered useless because of an app update. 

                Any California people want to consider a class action lawsuit for loss of use?

                You should be able to use them in a basic way while they add back features. But there are many many bugs, so it might be a while before it works smoothly, we’ll see. 

                My TV sound system is essentially useless with this update, doesn’t want to communicate with the system now.  I cannot reliably play from Amazon Unlimited or Sirius services in any room or groups.  So, not sure how much more functionality they think I need than that, the basics.  
                 

                 

                Boyd Howdy
                Lyricist I
                May 13, 2024

                I just purchased 2 Sonos Move speakers and was getting used to the old interface and had hopes of explaining it to the other members of our household. The new update  seems clunky and irrational. I can’t imagine being able to explain it to anyone other than by saying “thrash around for a long time and maybe get some music to play from some kind of source, then back out of various menus for a long time and repeat”. I don’t need speed as much as I need a rational, reliable interface. Please please please provide a rollback option to the previous version. 

                  mabittin
                  Contributor II
                  May 13, 2024

                  I can no longer play albums in my local music library from my NAS when accessed via “folder” interface.   This kills the system for me and there is no way to roll-back to previous version of the app…..crazy poor implementation of an “improved experience” that actually makes it far worse!   

                    Verax
                    Avid Listener
                    May 13, 2024

                    We set out to create a more personalized and effortless listening experience with the updated Sonos app.

                    I have news for you: You botched your intentions, and you did it not in a royal way but in an imperial way. This must be one of the worst clusterf*cks I’ve yet experienced in my 55 year long life. Good luck recovering from this!

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