The New Sonos App and Future Feature Updates

The new app simply doesn’t work on my 2020 Android 11 version phone. It takes forever to boot and even if it does boot, it’s very unstable, crashes and the system is completely useless. I thought that my phone was too slow for the new “features” but soon realized it wasn’t just me.

I spent $$$$ on their products and that’s a total joke now.

I found a few articles saying how the interface is more modern and the app is much easier to use and faster. It’s mind boggling how money can buy you fake reviewers. 

Completely unacceptable by Sonos! Class action lawsuit and money back if not fixed very soon.   

I have deleted the new app and reinstalled the old one which is sooo much better than the 'improved' version. Let me know when you have scrapped this failed experiment. Ps. Auto update is firmly turned off!

New Sonos S2 app is a total disaster.

What were Sonos thinking? Why did they release this untested downgrade in the App Store?

The previous Sonos app on my iPad Pro had a nice full landscape Now Playing screen with the album art on the left and the Queue on the right of the same page, which highlighted the current song, had a scroll bar and an edit button to delete songs or rearrange the order. And the volume bar had a numerical value you could refer to when you changed volume up or down.
 

This disastrous update only allows a smaller now playing screen that pops up from the bottom into the middle of the screen with the album art and play/pause etc and another button to get to the Queue which just pops up over the top of it, again only in the centre of screen, wasting 2/3rds of your screen. The utterly useless Queue screen cannot have been tested on humans.

First of all, it always shows the first songs on your playlist regardless of which song you are actually playing. There is NO SCROLL !!!! The only way to find where you are in your playlist is to manually swipe with your finger/pencil so if your playlist is like most of mine around 1000 songs, it is virtually impossible unless you have all day. And even then, it immediately loses where you swiped to and lands you back at the top of your playlist every time you go back to the queue! There is no edit button to delete songs or rearrange them either.
 

Unreal, Sonos. What a total disaster. You need to fix this immediately. The now playing and Queue need to go back to being on the same screen. You need a numerical value on the volume slider. You need the Queue to show the song playing, not the top of the playlist and you need a scroll slider, an edit button to delete and rearrange. And rather than destroy the features of your app, you could try improving them… ie why not show what number track in your playlist you are playing? eg Track 342 out of 1098.

Otherwise, this total disaster of an update is an utter write off. My Sonos Play:5 speaker is still terrific - but you just destroyed the entire experience.

Keith,

I sincerely feel for you, the team at Sonos and the users of your products. Firstly, I want to express my disappointment with the current state of affairs. As a loyal Sonos user, I was genuinely excited when you announced the update on the r/Sonos subreddit. However, the reality has fallen short of expectations, leaving many of us feeling frustrated and let down.

I understand that updates are meant to enhance user experience, but unfortunately, this has not been the case for me. Since updating, I've encountered several issues that have significantly impacted my daily use of the Sonos system.

Firstly, essential features such as setting alarms and timers have become unnecessarily complicated, disrupting my morning routine and household tasks. Additionally, the new user interface feels confusing and unintuitive compared to the previous version, leading to frustration and difficulty navigating the system.

Furthermore, the removal of local DLNA music streaming, despite being a feature many users relied on, has been particularly disappointing. As someone who has invested in lossless audio, its sudden absence is deeply concerning.

Keith, I urge you and the Sonos team to reconsider the current direction of the update. Rather than pushing through with incomplete features, I believe it would be more beneficial to roll back the update temporarily until these issues can be properly addressed. This would not only restore functionality for users but also demonstrate a commitment to delivering a quality experience.

Ultimately, my goal, like many others, is to see Sonos succeed and continue to provide innovative products and exceptional customer service. But really, please, roll it back.

Where do I find trueplay on the new android app?

Sorry but i have to say this interation of the app is complete rubbish and the people who authorised its release should be taken to task! This has all the hallmarks of a (cheap) outsourced devlopment by people who are undoubtably talented programmers but who don’t have a clue about what the app is actually about.

I’m not seeing a lot of evidence that any proper alpha or beta testing has been done e.g. the app regulary cannot find my system (I restart and, magically, it can see it again), there is no way to edit favourites in the app and it is less intuative and harder to use than the old one. On the plus side - it is nice to look at, but that’s the only plus point.

This really isn’t good enough Sonos! If i wasn’t already invested in the technology this would be enough to make me go to a rival. This really isn’t what I expect from a top-tier player in the connected audio market.

Re queue management: I hope the above is just shorthand, and you’re planning to bring back the full queue management menu in early June, and not just “adding to queue and playing next.” Many of us frequently use other functions as well, such as removing songs from the queue, rearranging songs, and then saving or replacing the queue in its revised form.

Small consolation. What I can say is that none of this means that my trust in Sonos will ever be restored. Ever.

This app disaster is the final nail in the coffin as far as I am concerned. As long as my existing Sonos products continue to function, I will carry on using them, but when they eventually die, so will my relationship with Sonos. 

Sonos could offer me a 90% discount on new products and I would still turn that offer down. When my products do die, it will be something else that gets my cash. You will never get a single penny of my money again.

It is sad to see how a once great, and I mean truly great, company has turned into a truly anti-customer organisation. Well, that works two ways. As a once blatant advocate for the Sonos brand, you have me now telling everyone who will listen how terrible my Sonos experience has been. 

@Keith N wouldn't it be fair to all your customers to roll back this untested V80 until all the features were  incorporated and tested? I understand the need for reinvention of the same or the theory around continual improvement however on this occasion Sonos have gone backwards. Imagine if builders of houses decided to leave off the front door or car manufacturers asked their customers to come back in two months for the engine! This is pretty poor form. At least give us the option to undo the update. 

Count me in this boat since the S1/S2 debacle in 2020. Folks always say, and correctly so that one should not judge Sonos reliability by how many complaints are to be seen here, quoting that based on the analogy that one cannot say based on what one sees in a hospital, that the whole world is ailing. But this cuts both ways - for every one that comes here and posts as above, there are many that do not do so, but will think and propagate this about Sonos.

If I was the CEO, I would be a worried man today. Trust once lost is very hard to win back. In marriages and in business.