Controllers & Music Services

I would like to have a new update fix for iPhone X asap.

I'm away from home for the holidays and just realized that I have an automated Sonos alarm setup. I was hoping I could remotely disable this (just like every other "smart" device on earth), but found another post here claiming that the only way to deal with this is to have a "friend or family member get as close to my home as possible to login to my wifi, use my credentials, and alter the alarm settings." This can't seriously be true, can it? I can't simply turn off my alarm using my phone whenever I travel (which would effectively mean that this feature is entirely useless for anyone who ever travels)? Is my Sonos system going to uncontrollably blare loud music disturbing my neighbors for the next 10 days???

Have had Sonos since 2012. Equipment was all installed and registered under my name and email. Somehow, after moving to a new home, my son managed to change the email and system registration. Now am locked out and can't setup system using all of my current equipment. Have Play 1, Play 3, Play 5, 2 Connect units and 2 connect Amps.

When tagging music with genre, it should be possible to use more than one and instead have multiple genres. For example: Benjamin Grosvenor's Rhapsody in Blue is not just "classical". It is "classical" and "piano" and "piano concerts" and "romantic" and "british". Rammstein's Herzeleid is not just "rock" but also "industrial metal" and "neue deutsche härte" and "german". Mike Oldfield's Exposed is not just "pop" but also "guitar" and "live" and "symphonic rock" and "orchestral". It is extremely difficult to shoehorn music into genres as it is, keeping it organised with only one genre is downright impossible. Some cross-over genres are even so eclectic that setting just one genre is unfeasible, e.g. Rodrigo y Gabriela or Roger Greenawalt and David Barratt's Beatles on Ukulele project. I am aware that using a UPnP server remedies this but since UPnP support is rudimentary at best (not mentioning having to have a server running), this is not a viable solution.

I can't get my playlists imported from iTunes from my Mac.  It looks like all the songs come over but not the playlists.  I keep getting the error message above in the error log and do not know what is wrong.  What should I do?

I've used Sonos for several years now, and while I haven't been fan of the controller software it never caused me the level of frustration and outright anger I feel every time i use it now. It did it's job and overall I never gave it much thought. Context: we have 5 Play 1's, one Play 3 and one Play 5. 95% of the time I use the Android controller to control my system, unless I'm working from home on my Windows machine, and then I will use the Windows app. (Thank God I still have that...) I'd been ignoring the new release, as I knew I had no need for the Alexa features, but finally relented, as I got sick of seeing the prompt in the UI, and foolishly had not read any comments about the upgrade. From the get go, my first thoughts were: * Slow and sluggish - I use the software on a Nexus 9 tablet and a Pixel phone. On both of those devices the UI is markedly slower than the previous one, especially when searching for artists or tracks, or grouping/un-grouping devices. * Utterly un

I would like to see more options in the sleep timer. I primarily purchased the Play:1 for my bedroom. I'd like to be able to set the sleep timer for any amount of time, instead of the short list of presets at 15, 30, minutes, 1 hour, 2 hours. I'd like to be able to add whatever amount of time I choose. It would also be nice to be able to set it up like an alarm, where I can preset the amount of time and play list, so I don't have to go through that each time. Thanks for reading!

Sonos app allows anybody to play/use if they have Wifi access. So if i share my wifi password with my guest he gets access to my Sonos set-up. With bridge we had to connect once with bridge, which was some what a security feature. Even better if we could control access to certain group of speakers. I don't want children/guest to use my bedroom speakers only their rooms and my be common areas.

I don't seem to be able to play music from my Sono app in my car. Does any one know why? Please explain why? I have downloaded music through Apple Music. Is it only music you play for that could be played in a car?

I use Tidal HiFi, and I loooove their desktop app. It's been announced that you can control Sonos from their app like Spotify Connect. I don't know if I have set it up poorly, or if it's a mobile exclusive feature for now? If it is available for desktop, does anyone know what to do? Maybe I am missing a crucial part? Tidal works, but I can't use their app. Any help from avid Tidal users would be grand, thanks for the help if you choose to reply. 🙂

My friends at SONOS, can you "please" take your iOS app and port it to run on TvOS? This would be a grand slam for me and others who use Apple TV 4, have it connected to their home entertainment system and have SONOS speakers all over the house. Home Run! Grand Slam! Bingo. Please please please......

Hi. New to Sonos and this community. I just started putting a system together and I am in love. Like romantically head over heels in love with this brand and the products. I know it sounds weird and I have been talking to my therapist about it. But I digress.... These may have already been suggested, but for an even more optimal sound experience I’d make the following suggestions: 1. A more expanded EQ, to include at least a Mid-Level slider (to go along with the Bass and Treble). The more sliders the better, but at least add that third. 2. The ability to have distinct EQ settings for TV and Music. I know there are some surround sound speaker adjustments that can be made. But the full EQ settings would be great. 3. Ability to adjust right vs left volume of my surrounds. The way my apartment is set, just so happens that my couch/chairs are much closer to the left surround than the right. I really don’t want to get a stand to place the right surround for va

One feature that I and many other people would like to see on all Sonos speakers would be that when the user presses pause/stop the audio would gradually decrease to mute before stoping, that way when playing music at any level you don't harm the speaker(s). I personally decrease the volume to mute before presses pause/stop, it would be nice to have that feature built-in to the echo system. If the user doesn't want that feature they you can disable it, as it is on by default.

Currently the option to switch of the status light only switches off one of the lights on top of the new Sonos one speaker. Please, if possible can all of the lights on the top switch off, there is no point having one light go off and the other stay on, for example in a dark bedroom....

I am a GREAT fan of Sonos but I am one of those dinosaurs who like HiFI you can touch and I LOVE my dedicated hardware controllers CR100 for my SONOS system. Having the SONOS app on my Smartphone along with a lot of other apps is just not as intuitive to me when I want to control my Sonos as the CR100 is. I have just heard that service of the CR100 will be discontinued April 2018 and that they will even be locked out of my SONOS system and thereafter useless. To say it mildly I am very disapointed!!! I do understand that Sonos will not update these very old controlers any more but WHY cut them out of the system for good??? I would gladly accept limited funtionality from these units and keep it to Mute/Volume control and Next/play/pause if it ment that I could keep these online. PLEASE SONOS RECONSIDER and let the CR100 have a place in my brilliant SONOS system. PLEASE!!

It would be great if the Sonos app could function as the Android homescreen/launcher. I'm certain many people would like to purchase  (cheap $50) tablets to function as a dedicated Sonos controller. Any Android app can be extended to function as a homescreen/launcher simply by adding some additional blocks in the Android manifest file and being able to handle a few extra callbacks. This will be very little work to do on top of the existing Android app.

I have a sonos speaker in my office and it literally has never worked for more than one song. It's constantly disconnecting, skipping songs, fading in and out. The desktop app is a complete mess and the mobile app can never connect. It prompts me to update the software on my sonos but then cannot connect to do so. Worst software ever! What a waste!

I'm trying to do a factory reset to clear all the settings of a ZP100. I've done the following: 1) Unplugged the ZP100 and waited for a minute 2) Pressed the Mute button and plugged the ZP100 back in 3) Waited for the orange/amber light to flash However, instead of turning flashing green it reverts to solid white light. Would appreciate any help? (And I've tried contacting Sonos customer support but they say since I bought this unit used (off ebay), I'm not entitled to support.) The reason I'm doing a reset is because the ZP100 no longer connects to my home internet - wired or wireless - so I'd like to "start over" with it in hopes that I can get it to connect. (It used to work before the Holidays...)

I connected the controller app on my iPhone to my different Sonos devices (bridge, play 5, and two play 1's). After connecting each, the app says "Some of your Sonos components need to be udpated." When I click "Check for Updates" I get the message "NO UPDATE REQUIRED". When I click Done, it drops me back onto the same "Check for Updates" screen. The same thing happens when I try it from my Macbook Pro and my iPad. How can I get out of this loop and start using my devices?

I've been using Sonos for some time now, starting with play:1 and then playbar. I remember being sceptical and expecting to having problems setting up for the first time, but was amazed with the simplicity of the process. It was one of the most user friendly experience I've had, both setting up and using the controller with Spotify and my own library on my server. Room controlling was very straight forward. After recent updates to the controller, both iOS and Android, the whole experience has changed to the worse. I've bought two more play:1 to add to even more rooms. The setup process adding speakers now require me to reinstall the app on my device to get the new speakers/rooms showing up, on every device for each added speaker. The general GUI is now confusing, both choosing which room I want to play, volume settings and, most frustrating; grouping. When choosing rooms to play, I never get the system to respond the first time; I have to choose speakers multiple times. The sluggi

I have been a Sonos user and installer for about 10 years now, and I just have to air this out once and for all --frankly, the user interface of the current phone app (both for android and iphone) is the most poorly designed version yet. I don't wish to offend anyone in Sonos, but I wish to report that all my clients have complained to me about it. It seems that it was created to make it as simple and plain as possible. Well it does, and it also looks very crude. I wish you guys could make a much better and sleek version of it because it doesn't complement the awesome system. Thanks. P.S. You could start with changing the white background.

I get the same error every time 😠 (running desktop client on mac osx)...any help is appreciated: '//AlexMBP/Music' is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Manage > Music Library Settings to check the path name

I previously posted this in the 8.0 announcement thread, but I think these comments are important enough to merit their own thread. Most of it is copied, but I have made a few changes. After rolling back to v7.4 on Android via sideloading, my initial rage and frustration have subsided a bit, and hopefully my criticism is much more constructive. I read a comment from Ryan S. that there is no way to roll back the UI, but the team would work to fix any issues that impact user satisfaction. Here are the main issues and some suggestions for quick fixes. Ideally the team would really take the time to do their own research and remodel the interface from the ground up, however these items need to be triaged immediately. 1. Switching rooms Issue: The most obvious way to switch rooms from the now playing screen would be to click on the room name in red. Unfortunately this interface element only allows you to group rooms together. In order to even see the "Rooms" tab, you have to click on

The new interface is nearly impossible to use... it doesn't even make sense how it works in relation to the previous interface which was better than good enough. As someone that has thousands of dollars invested in sonos I have to voice my utter disgust for this new app. PLs comment below and lets get Sonos to roll back from this atrocious attempt at an upgrade.

Is there a timeline for when Truplay will be supported on the Iphone X? I did a system reset and I'm unable to tune my speakers now.