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alex622
Contributor I
July 4, 2016

Failure to add music library

  • July 4, 2016
  • 38 replies
  • 2362 views
I get the same error every time 😠 (running desktop client on mac osx)...any help is appreciated:

'//AlexMBP/Music' is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.
Go to Manage > Music Library Settings to check the path name
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    38 replies

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    Jeff S
    Jeff S
    Retired Sonos Staff
    December 7, 2016
    Is your computer going to sleep? If the computer goes idle or goes to sleep Sonos will not be able to access the music stored on it.
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    jfnoubel
    Lyricist II
    February 26, 2017
    Hi,

    Same problem here. I purchased a complete Sonos system and I can't listen to my own music on iTunes because the indexing on Sonos software keeps failing. Going to Sonos settings/Music Library, then selecting "in my music library" as the target folder. Then it leads to an updating/indexing of the music library that never ends. I tried to give a more specific path (~user/Music/Music, but it didn't change anything. None of my files have the 'shared' status on my laptop. I also checked on the firewall side, Sonos appears on the list of accepted input/output apps.

    Diagnostic: 7138935
    MacbookPro Retina - Sierra 10.12.3

    Thanks!
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 27, 2017
    Hi,

    Same problem here. I purchased a complete Sonos system and I can't listen to my own music on iTunes because the indexing on Sonos software keeps failing. Going to Sonos settings/Music Library, then selecting "in my music library" as the target folder. Then it leads to an updating/indexing of the music library that never ends. I tried to give a more specific path (~user/Music/Music, but it didn't change anything. None of my files have the 'shared' status on my laptop. I also checked on the firewall side, Sonos appears on the list of accepted input/output apps.

    Diagnostic: 7138935
    MacbookPro Retina - Sierra 10.12.3

    Thanks!

    Hi jfnoubel,

    It looks like your system is still indexing but there are some recursion errors showing up. These can happen if your shared music folder has too many nested folders within or if there are many tracks with long track names. How many folders deep is your shared music folder?
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    jfnoubel
    Lyricist II
    February 28, 2017
    Hi Jeff, thanks for your quick reply.
    I have never shared any music from my laptop, so I don't really mean what you mean by my 'shared music folder'. The only shared folder I found appears in /Users/Shared/Sonos. This folder has only 2 small files in it: ShareIndo and Shares.plist. Should I look somewherelse?
    Jeff S
    Jeff S
    Retired Sonos Staff
    March 16, 2017
    Hi Jeff, thanks for your quick reply.
    I have never shared any music from my laptop, so I don't really mean what you mean by my 'shared music folder'. The only shared folder I found appears in /Users/Shared/Sonos. This folder has only 2 small files in it: ShareIndo and Shares.plist. Should I look somewherelse?

    The folder on your Mac that is being shared is called "Musique." How many folder levels deep can you go in that folder?
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    srezzonico
    Contributor I
    September 7, 2017
    Hello.. I have the same problem as every one. Read many threads but didn't manage to fix. Please advise.
    Airgetlam
    Airgetlam
    September 8, 2017
    A good start to getting the assistance you desire is to submit a system diagnostic, and post the number here, for the folks at Sonos to look at.
    Bruce
    odddog
    Lyricist I
    January 27, 2018
    Here's my fix: (I'm running Mac OS X High Sierra on a Mid 2010 MacPro).
    I noticed that the"Shares.plist" file within the Sonos Folder (Computer>HD>Users>Shared>Sonos) showed the path to my music stopped short of where my iTunes folder was located, so I grabbed just one .m4a file at random (from my Bill Evans folder), copied it, and pasted it directly into the folder at the end of the Sonos path. After that the "Music Library Settings" within the controller was able to recognize that folder as having music in it. ALL my music! It took just a few minutes for the controller to index all the data, and Voila! Hope that helps someone out there.
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