Failure to add music library

That's what I'm hoping is the case as well. Just a pre-emptive action here -- for any Sonos staff that see this conversation, my report number is 6532682. Let's talk.

Thanks for the attempted help, Rex. Much appreciated.

Hi Geod123,

The Sonos system can still access music shares stored on computers. You do not need to store your music on a NAS drive. In your diagnostic I see that your computer's name is pretty long. This can cause issues with SMB file shares. Please try shortening your computer's name to something less than 15 characters and see if the music share will add. To do so, head into the Apple menu and choose sharing, then click on the sharing option. Here you can adjust your computer name. Once changed, please reboot your Mac. When everything is back online, see if you can add the music share in Sonos.

If that doesn't work, please send in a new diagnostic report and reply with the number.

Your site will now not let me post a full reply for some reason. Keeps on cutting my statement off. Wow this company is frustrating.

Please read the full diagnostic. You will see my name was changed to a

In your diagnostic I see that your computer's name is pretty long. This can cause issues with SMB file shares. Please try shortening your computer's name to something less than 15 characters and see if the music share will add. To do so, head into the Apple menu and choose sharing, then click on the sharing option. Here you can adjust your computer name. Once changed, please reboot your Mac. When everything is back online, see if you can add the music share in Sonos.

If that doesn't work, please send in a new diagnostic report and reply with the number.

Please read the full diagnostic. You will see my name was changed to a

Your computer's name shows up as your name with this at the end ".fios-router.home". It may help to change your computer's name again in the sharing menu, then reboot your computer and router. Rebooting your router should help to remove the extra bits at the end of your computer's name.

I am at my wits end with the same problem. I manage to get my music folder loaded after removing the xml file from the itunes music file and then rebooting my computer...but I only get 3 or 4 songs out of my music library before Sonos is no longer able to find the folder. I called customer service twice and each time was not offered the call back option, so I kept on hold for what seemed an eternity. The last call I went from caller 102 down to 67. Eventually I had to go back to work. I have spent several thousands of dollars on this equipment and I am beyond disappointed with the extremely inequitable customer service. C'mon Sonos! GET YOUR ACT TOGETHER!!

Ilerid, I wish you luck. I was told by phone support (after Jeff was no help -- I changed my computer name to 7 characters which made no difference whatsoever) that it was my router, but Verizon and myself have confirmed separately that there is no issue with my router or any 'fluctuations' in connection. I tried literally everything (and I'm by no means incompetent in solving these issues usually). From all my hours of work and attempting everything seemingly under the sun, I've concluded that this is solely the Sonos app that is the issue here, and for some reason they refuse to admit or address it with an update.

Seems like a ridiculous issue at its heart, too. You'd think this would be a simple compiling fix.

Thanks Geod,

I'm with you. My computer name is down to 4 letters now and I have a month old router from Time Warner...I'll report back any advancements or stagnation when I finally speak to someone in support.

HI folks,

If you're still having trouble connecting to your music shares, please submit a diagnostic report then reply here with the confirmation number, I'll take a look for you.

6836035

6836035

Please check your computer's firewall and antivirus settings, here's how. It may also help to remove the music share and add it again. This will rebuild the sharing permissions and may help.

Did everything you instructed, rebooted before and after. The music folder worked for an hour and then back to the same old same old. Ran a new diagnostic. Here's the confirmation: 6839610

Completely bummed about this.