Failure to add music library

Hi
I've removed and re-added the mapping, as well as reinstalled the software - no change.
Will file the diagnostic next.

Thanks

Hi, the diagnostic is submitted: 6518510
Thanks,

Jeff S

Retired Sonos Staff

Hi, the diagnostic is submitted: 6518510
Thanks,

Hi RexH,

There's an incursion limit error showing in your diagnostic report. This usually happens when your Sonos system is trying to index a shared folder that has many other folders within it, many levels deep. If your GoFlex public folder has some nested folders, how many folders deep do they go? Would it be possible to point your Sonos system at a more specific folder for your music share so your system doesn't try to index quite as many folders?

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Lyricist III

I have the exact same problem as everyone else here. I have many music files (~40k) that iTunes files into folders, as I'm sure you're aware of. Is this indeed the issue?

If so, it is absolutely bewildering as to why Sonos hasn't taken this into account, as the whole philosophy of the company would seem to be providing high quality audio hardware to people who enjoy many styles of music.

Essentially, because we like music so much, and have accrued so much over the years, we are not able to listen to them -- is that what you're saying?

Hi Geod,
This started happening to me after the latest update. But the workaround suggested by Jeff S worked for me. The NAS share I had previously pointed the Sonos application to at looked something like this:
\\NAS\Public\
but I made it more specific as something like:
\\NAS\Public\Audio\Music
after which the problem disappeared. I may miss some files in other directories but at least it works.
I suspect a developer changed a 'maximum recursion path length' constant somewhere.

thx

Lyricist III

I appreciate the input, Rex. Unfortunately, I don't have an NAS -- all of my music is on my computers and iPhone. At this time, I don't feel the need to (or feel I should HAVE to) purchase and set up an NAS, for this specific application.

I spent a significant amount of money for my Sonos system, in order to have a wireless system through my house that was touted as easy and seamless integration with my current technologies. It's extremely frustrating to me that I would need to purchase even more hardware in order to make this work, just because of a lack of foresight in software development by Sonos.

I REALLY want to like this company, because the quality of the hardware is exceptional, and their customer service is supposed to be great, but after all of these troubleshooting steps taken (I've tried all that are mentioned in any relevant thread except for things NAS-related, of course), I'm still left without a solution.

I'm always willing to try anything else that anyone might be able to suggest, though.

Can you set the path to your libraries more specifically?
thx

Lyricist III

I've tried all of that. iTunes folder, itunes/media, itunes/media/audio, etc. Nothing works.

I have thousands of artist folders, that each lead to several albums, which then has the music files. This is how iTunes indexes it natively.

Hmm that would be too bad if Sonos can't support that; you may have exposed a bug introduced in the last release, IMO. Run a diagnostic and record the report number - I'm hoping for you that Sonos staff will ask you for it, then investigate.

thx