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alex622
Contributor I
July 4, 2016

Failure to add music library

  • July 4, 2016
  • 38 replies
  • 2362 views
I get the same error every time 😠 (running desktop client on mac osx)...any help is appreciated:

'//AlexMBP/Music' is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.
Go to Manage > Music Library Settings to check the path name
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    38 replies

    John B
    July 4, 2016
    https://sonos.custhelp.com/app/answers/detail/a_id/2413/~/mac-os-x-music-sharing-help
    alex622Author
    Contributor I
    July 4, 2016
    Still does not work. Same error as previously reported.
    John B
    July 4, 2016
    Are you sure the path is correct? You haven't given us much info about what you have tried. Have you tried removing the share from your Sonos Music Library, then re-add it selecting "in another location on my computer" and then browsing to where your music is stored?
    alex622Author
    Contributor I
    July 4, 2016
    The share never gets added - it never gets that far.

    I have tried both the "in the music folder" and the "in another location" options. Same error for both.
    alex622Author
    Contributor I
    July 4, 2016
    Actually, now, suddenly, I'm getting error 900 when trying to choose the other location option and navigating to my itunes folder.
    John B
    July 5, 2016
    I think the best bet is to submit a diagnostic just after receiving the error and post the reference back here.

    https://sonos.custhelp.com/app/answers/detail/a_id/142/~/submit-system-diagnostics
    alex622Author
    Contributor I
    July 5, 2016
    diagnostic: 6333123
    Jeff S
    Jeff S
    Retired Sonos Staff
    July 6, 2016
    diagnostic: 6333123

    Hi Alex622,

    Please follow these steps:
    1. Remove the music share from your Mac's system preferences, sharing menu.
    2. Uninstall the Sonos app from the Sonos controller menu.
    3. Download and install the Sonos app from our website.
    4. Try to add the music share again.

    If these steps don't help, please send in a new diagnostic report and I will create a support ticket for you then get you in touch with our phone team for further troubleshooting.
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    RexH
    September 3, 2016
    I have exactly the same problem on Windows since Sonos Version 6.3. Fails every night at the appointed reindex time.
    Is there a corollory to step 1 above for Windows?
    Jeff S
    Jeff S
    Retired Sonos Staff
    September 6, 2016
    I have exactly the same problem on Windows since Sonos Version 6.3. Fails every night at the appointed reindex time.
    Is there a corollory to step 1 above for Windows?

    Hi Rexhavoc,

    Please try removing the music share from your system and then add it back and see if that helps. This should cause the Sonos app to redefine the security settings on the shared folder. If that doesn't help, please send in a diagnostic report and reply with the confirmation number, I'll take a look.
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