Controllers & Music Services

Just struggled through a problem with the Sonos App for ios and android. It was intermittently freezing up for the customer. Usually you could cause the error by pressing the phones home key to put Sonos in the background. When it was accessed again it would be completely frozen. Tried a new iPhone with a basic install, and my own android phone from my home system. Turned out to be a Airport Time capsule with WiFi problems. Difficult to know what was wrong with the wifi and it was misleading because it usually would not freeze unless you pressed the home button or the unit went to the lock screen. Rebooting the router would allow it to work for about 20 mins then the problem would re-occur. Narrowed it down by bringing my own cell phone with the Sonos App and connected to their network and even my phone which I knew worked fine on my home system would freeze. Talked to Sonos about it and although a complete lack of Wifi will cause the app to display the Turn on Wifi message, a probl

Does it really need to suck this bad ?!?!?!?!?!?!? I'm a Sonos dealer. I love Sonos. BUT : 1. Shuffle in any playlist (larger than 20-30 tracks) is terrible !! Sonos 'repeats' tracks WAAAAYYYY too soon (should be not at all, regardless of playlist size !) !!! 2. Sonos gets to tell me, that my music library is too big !?!?!?!?????? (On-screen message : "Sonos does not have enough space to update your music library. Please eliminate unused ques and playlists". Blah, blah, blah). I don't think so !! Unacceptable !! It's the 21st century, and this is easy code to fix. I can maybe see this needing to be this way, on hand-held devices, but on the 'desk-top' controller, no way. Moderation Edit: for profanity by Ryan S.

Hi I have followed all the support instructions to load my library, unplugged speakers, checked filename etc. but nothing is resolving the error. Diagnostic ref 971952208. Any suggestions please?

I want to broadcast to all zones that tea is ready.

Could Sonos let us know where they are on allowing some form of playlist editing? Following the merger between Napster & Rhapsody (or vice versa) I have playlists filled with "track unavailable" debris items (eg 365 tracks on a 2500+ playlist). Because there is no way of sorting them (eg on a PC Controller), even when I note that a track is not available, there is no way for me to sort the playlist eg alphabetically or search the list to nail and boot out the offending item (or even better, allowing me real time to see something similar that is available and do a swap). The lack of any editing playlist capability is, in my view, the Sonos systems weakest (and perhaps only) failing. I note previous comments on backup files: I was not aware of this "new" weakness and it would be a disaster if I lost my playlists (even the ones with Napster debris). Come on Sonos: it cant be that hard to have some playlist editing and playlist backup?

I am trying to minimize the amount of electronic equipment that is consuming power 24/7 and our three Sonos speakers (1-5, 2-3s) are candidates. The only problem is that when I use my home automation system to turn off the outlets that the speakers are plugged into, in the morning I have to regroup them and that process is not without its weaknesses and is inconvenient. I would like to have the option of keeping the speakers regrouped automatically when they are repowered.

The latest Sonos update now rejects controller below iOS 10. Apparently it is not possible anymore to just command a Sonos system with an iPod5 that is up to date with iOS 9.3.5 and can't go above. You have to buy a new iPoD. I use the iPoD 5 just to start / stop playing music in different rooms and setup the wake-up. The music is either on a MAC or from TuneIn radios. I do not intend to use any voice command function. Why would it be possible for Sonos to still leave a "basic" version of the controller that could run on iPods 5 below iOS10 to just perform the basic functions? Not everybody wants the new features, but just don't want to have to throw away existing and perfectly working iPods 5 only used to control the home Sonos system. This is a waste of perfectly working products. Could Sonos reconsider its position and offer a "basic" controller app for iPods that have to stay with iOS 9.x.x ? Thanks, this would save the planet from additional waste that still could perform

Sonosnet will simply not show up on my android device, I have switched it on, tried every channel - I presently have a boost connected to my router and then five products running on this boost set up. Can someone give me some advice on why I cannot see the Sonosnet please as I have very thick walls and the interference is a real pain. Thanks in advance Nick :?:?:?

I'm thinking of putting Sonos in a lake house we own but rent via VRBO. Is there a way for a guest user to use the speakers? We'd like to tell our renters they can use it, but not sure how they would.

I have assigned new IP numbers to all of my Sonos devices so that they line up prettily in my DHCP server's list. I know that was totally unnecessary but I was bored. So now my system is glitching even after all the DHCP assigned addresses have renewed. I know what is needed, rebooting my tablets running the Controller and all my Sonos devices but that is a real pain due to some of the Sonos devices locations. What I'd like to see is a "Reboot All Devices" option on the advanced settings menu so I don't have to crawl / climb around the house pulling power plugs.

Hi, could you please update your app/controller and whatever is neccessary to allowing SORTING? Is it that hard to do? The requests for this are scattered all over the Internet, sorting of whatever there is to sort, be it playlist, radio, library, and what not! I am adding new music to my library using Genre, when selecting the GENRE, I have to deal with sorting of A through Z. It is completely USELESS to not be able to sort by THE DATE A FRICKIN' ADDED THE FILES TO MY LIBRARY! or even just DATE. I can play what got ripped 10 years ago and started with an A and is ON TOP! With this useless solution as the app controller seems to be I might as well ditch SONOS and just hook up the Intel NUC to some BOSE speakers and deal with a free application than can actually manage SORTING and has been doing so for countless years! IT'S FREAKING ANNOYING!!

I thought I read that there was a web-app that I could use to control a Sonos device. I open my web-browser and click on a shortcut and I can then control my device. Is there a way to do this?

There should be a way to restrict access to certain zones or allow control of certain zones from a specific controller. This is very important when you have children or have guests staying to stop inadvertent or deliberate changing of zone settings.

Hi There, I just got a Sonos One, which allows me to hub with my old Play:3 so I can run everything of Airplay. Theoretically. I have successfully hubbed the 2 speakers, however, I don’t see where you can adjust the 2 individual volumes of the speakers in iTunes or in the Sonos app. But there must be a way since the two speakers put out vastly different volumes in vastly different rooms and that can’t be the intention. All I can do it check and uncheck speaker in the hub. Running the app on an iPad Pro. Thank you.

As the title suggests I have recently updated to v9.0 but the feature I am most looking forward too trying (playing apple music via Siri voice commands to my Sonos One) does not seem to work. I can open the apple music app on my phone, select the sonos one as a speaker to airplay2 and hit play - that now works ok. Cheers Sonos ! ? BUT The Sonos blog guide indicated that if I were to add the airplay 2 enabled sonos product (sonos One in my case) to my homekit app as an accessory this would then allow Siri voice commands via mu phone. I have followed those steps to add my sonos one but it seemingly leads to nothing - I open the home kit app, select accessory and add without code but then the speaker does not appear. I have tried pressing pairing button on the unit. Am I missing something here??

When will Sonos have an Apple Watch App? At least an app to control basic functionality, such as mute, volume, etc, would be very beneficial. This would be a great way to further enhance an already great product.

I find the lack of timer increments a problem. Increments of 15 minutes up to 1 hour and then a jump to two hours isn’t great. Options for 75mins, 90mins, 105mins would be great (or just allow me to set any time I want up to say 120mins). Not sure why there is a lack of control on this function.

Have a few play lists on my WD MyCloud NAS. I have 15 playlists in total that all work except my largest (8792 songs) that will not open in the Apple IOS App or the Microsoft Program. Does anyone know the song limit for m3u play lists?

I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy

I would like to play my Sonos from my refrigerator. I just bought a Samsung I think you should get connected with them to be able to use the family hub screen to play Sonos.

Sonos recently stopped working on our aged ipad, we downloaded sonopad - but it will only play the radio? how to we get our existing music library to play through the iPad and onto the sonos system?

I've been using Sonos on my 2nd? Generation iPod for over a year with no problem. Suddenly this week it says my software is out of date and it can no longer be played on this device?? I checked for an update but Apple says I have the latest software version. Is there any work around for this? The iPod works great and does not need to be replaced.

I bought 6 play 1, 3 play 3, 1 play 5, a play bar, a sub, Conect and connect amp. I TOTALLY REGRET OF BUYING ALL THIS USELESS GEAR. Every time there is a new update i have to set up everything again, every time I have to sent a report that goes no where. I am totally fed up with this software, I am stucked with almost usd 10.000 of sound equipment that takes me 2 full days to reset everyone there is an update. PLEASE DO NOT UPDATE THE SOFTWARE ANY MORE, EVERYTIME YOU TRY TO FIX A BUG ITS WORST!!!!

(I dont know if this has been discussed before but it didn't come up in my searches. Apologies if it has) Essentially I would like starting any live streaming service such as tunein radio to automatically look to see if it that stream is playing in any other room and automatically share that stream. It seems daft and annoying to me that if I select the same radio station in two rooms then they play with a very significant delay between the different rooms. I realize that I can easliy link the rooms to solve this but, here's what happens in our house: We have the radio playing in the bedroom and bathroom. To avoid the annoying effects of the delay, I pick up my phone and link the rooms Now, let's imagine I'm in the shower and my wife heads downstairs. She taps the play/pause in the bedroom like she normally does and guess-what?.... it stops in the bathroom too because I linked them. If they simply shared the same stream then they would act like two regular radios in two rooms.

It would be great if you could add apple airpods. There are times I am away from my speakers but want to listen to everything on my sonos.