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sunburstx
Contributor I
Jun 23, 2019 10:20 AM UTC

Error 1002 - error loading library

Hi
I have followed all the support instructions to load my library, unplugged speakers, checked filename etc. but nothing is resolving the error. Diagnostic ref 971952208.

Any suggestions please?
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    2 replies

    Airgetlam
    Airgetlam
    Jun 23, 2019 6:12 PM UTC
    It will be at least another 18 hours or so before the EU Community moderators are back at work.

    If you're looking for quicker assistance with that diagnostics, contact Sonos Support to discuss it. Both the Twitter and Facebook support folks are available 24/7.
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    Bruce
    Howard296
    Lyricist I
    Jun 24, 2019 5:18 AM UTC
    It would be great if someone could provide a minimal example, configuration and steps to reproduce so this can be investigated further.
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