Controllers & Music Services

Why am I hearing commercials listening to Spotify premium on Sonos?

Since S2 became available and Sonos abandoned users of its legacy equipment (which still works perfectly) connecting to my system from my iPhone or Mac is now a nightmare. It can take up to 20 minutes of turning the phones WiFi on and off and closing and restarting the app before it will allow control of the system. It also happens to my wife, and her phone. Other times it works first time. This is frustrating in the extreme having spent thousands of pounds on speakers that are effectively useless when it won’t connect, often when you just want to quickly play something.  This is completely unacceptable, it all used to work perfectly. I have 3x Play 1, 1x Play 3, a Beam and a Gen 1 Play 5 which I am not willing to junk to be able to use the S2 app, nor trade in with an insult of a discount to upgrade it. Your Twitter team have ignored all support requests from me (as someone with over 30k followers and a blue tick) and I am aware that I am not the only person affected by this. It simpl

I have a Beam connected to my TV. When I listen to music on YouTube I like to improve the quality of the sound by connecting the Beam to my Play 5s and sub. I turn down the volume on the lower quality Beam and listen through the other speakers. The strange thing is when doing that the Roku remote control stops working. I can still hear what’s playing but I can’t manipulate the YouTube experience or even turn off the TV. Any ideas why the use of the Play 5s and sub would disable the TV remote?

How do I add songs to a spotify playlist while using spotify radio on sonos?

I have used ExpressVPN for years with no issues with my Sonos system & ability to connect form my Mac.After changing to NordVPN I cannot connect to Mac desktop controller. It is fine if I turn VPN off. As I never had this issue before, can anyone offer any advice. I live in the UK & use VPN for security, not for bypassing anything. Thanks

Hi,I’ve got a saved Sonos Playlist. I can’t tell or remember, where I got the song from. (Mixcloud, Sonos or ?)Just wanted a buddy to hear the song and there’s no way to do this?Thanks!

The Sonos iOS app supports multiple end user accounts for a single music service. In my case my spouse and I each have an Apple Music account (let’s call them A1 and A2) and the app can easily switch between A1 and A2. My problem (and I suspect this is a bug) is that the selection of A1 or A2 isn’t always sticky (and it should be!)I own two separate Sonos systems, in two different locations, which share a single household ID. When I move between locations, the account selection is *always* reset to A1, even if it was previously A2 in both locations. In other words, it’s sticky in the app until I switch locations.In practise, since the reset is often not noticed, this means that A1’s and A2’s recently played lists and preferences etc get mixed up by Apple Music, defeating much of the user personalization that Apple Music tries to provide.So, Sonos, is this a bug, a limitation, or WAD? (I’m running S2.)Thanks.   

Hi therei have a problem similar like others already asked.  I want to use the beam as a computer speaker. My setup is a monitor with hdmi in, displayport in and aux. I connect my laptop via hdmi cable to the monitor. I heard that i‘ts possible to play music over the beam with an audio converter. I bought myself this model https://www.wish.com/product/5ea7f51d9a24065b37e22773?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=CH&_force_currency_code=CHF&pid=googleadwords_int&c=%7BcampaignId%7D&ad_cid=5ea7f51d9a24065b37e22773&ad_cc=CH&ad_lang=DE&ad_curr=CHF&ad_price=19.00&campaign_id=9527731137&exclude_install=true&gclid=EAIaIQobChMI_drer5Ww7gIVxRV7Ch2dhgIJEAQYASABEgJNI_D_BwE&share=mobilewebprobably not the best one i know, but it has all the in– and outputs i need and should work as far as i know. So i connected my laptop,via hdmi to the hdmi in at the audio converter, then one hdmi from hdmi out (converter) to my m

Hi,I have a Play:5 (Gen 1), Connect, Sub (Gen 1) and three Play:1s.  These are all set up as a S1 system.I recently purchased an Arc, which had to be set up as a separate S2 system because it is not compatible with S1 and the Play:5 is not compatible with S1.I am now stuck in an update loop with my S1 system which says an update is required.  However when I try to update I am taken to the S2 app in the Google Play store. When I initially tried this the update failed and I got a number of error messages (30 & 1101).  I tried resetting the router, turning products on and off etc as suggested in the help article, but this failed so I performed factory resets on the Sub and all Play:1s. However when I tried to add them back to my S1 system I was unable to do so because “Sonos app needs updating”, although there isn't an S1 update to choose.Please help me get my system back - I can currently only use the Play:5 and the Arc.Thanks

I was a subscriber of Apple Music and Sonos was working fine with it.However I realised I mostly used  the cloud matching feature and hence recently "downgraded" to  iTunes Match which provides that service only. Sadly I can't seem to be able to stream my Cloud music on Sonos any longer.Has anybody got a workaround to suggest?Catalina OSSonos V1

After almost a year long rigmarole, I finally got all my itunes playlists to sync with SONOS… enter Big Sur to spoil the party. Keep Catalina until this new mess is sorted…. if you want to keep the party going.

Please allow Pocketcasts users to play podcasts at variable speed via Sonos.

If you only have 2 rooms, you can’t put them into a group. If you can’t put them into a group you can’t set an alarm to play from both of them at once.The minimum of 3 rooms makes sense in all other contexts as it adds no benefit when ad-hoc grouping of them is only one tap away from Now Playing, and you can tell a voice assistant to play on all speakers. However in the alarm context it means you can’t do something that should be possible.The limitation on room grouping is obviously an arbitrary setting, simply remove the restriction please so we can play an alarm in our two rooms.

The Sonos EQ setting are very nested with in the application it feels. They require multiple button presses to access which is annoying to say the least. The Bose application has a simple floating bubble located with in the application that has your connected device in it. When pressed you have instant access to EQ and other features for that device. Something similar in the Sonos App would be nice to see. 

I cannot connect to Sonos airplay service even though its there in the airplay menu. I am using 2 iphone and 1 ipad (all iOS 14.2), 2 macbook pro (both macOS Catalina), all of them are unable to connect.I tried doing factory reset on both sonos one, reset the router (Xiaomi wireless router 4A). My confirmation number is: 1021936513.Both Sonos one version are 12.2.1 (build 61183170)Any advices?Thanks.

He recibido un correo de SONOS que me aconsejan seis emisoras, el problema es que no encuentro ninguna de ellas en el buscador de emisoras 

Hi. I had a power cut for thirty minutes. After it came back on my two play fives and one sub had disconnected from each other and are no longer displaying the trueplay icon in the app, even when rejoined. They have been previously set up for trueplay. All other speakers in my setup are showing their icons as usual and behaving as they previously did. I have another sub with my arc and that is fine. Any ideas as I want to reset with trueplay but have no option to do so. Thanks

Hi,my app constantly loses connection to the app. It won’t log onto it meaning I can’t play music on my system, or if I’m lucky enough to be able to play music then it disconnects so I can’t change track or volume, rendering my expensive system completely useless. You will come back to me and blame my wifi I’m sure, however nothing else drops out as much as Sonos… it’s happening very often now.please can someone help?  if it is WiFi… then would a Sonos boost help? thank you  

Bit of a wierd one. I have a few Sonos playlists I’ve created. I want to play the playlist. Normally on my Android (S2) app I navigate to the ‘My Sonos’ page where I can see ‘Recently Played’, ‘Playlists’ and ‘Stations’ . The playlist I want to play is under the ‘Playlists’ section.A couple of times recently the ‘Playlists’ section has just disappeared. Not sure how many times but previously restarting the app or going away coming back the section reappears.This morning it didn’t. So I just had the ‘Recently Played’ and ‘Stations’ sections. Tried on my wife’s phone - same issue. I just couldn’t find a way to find and play the playlist. I tried the ‘edit’ on the My Sonos page but it didn’t offer me any option to add or remove the Playlist section just the Recently Played and Stations.In the end I started the Windows app on my PC. Selected the playlist under the Sonos Playlist section. It played. The ‘Playlists’ section miraculously appeared back on the My Sonos part of my Android app!!A

I have another Play 1 that I want to add to my system of 3 existing Play 1s.  I am currently unable to do this without upgrading to S2. From the S1 App System>Add New Hardware > Recommended Upgrade to S2 (no option to bypass).    Given all of the horror stories that I have read about the flakiness of the S2 launch, I want to wait a few months to let Sonos get the bugs out before upgrading.  I have no desire to have to spend hours with tech support or fiddling with something that is already working.    Is there a workaround for this?  If not, this goes against what Sonos has promised by allowing users to keep their existing systems on S1.

Perhaps i’m being dim here, but has Play Next been removed from the S2 app? In S1 I could press and hold a track and get a Play Next option, but that no longer works. has it been moved or removed?

I am trying to add music from my Samsung Galaxy Tab S2 to the Sonos Music Library, but when I enter the device name (by IP address), I get an error saying “The computer [IP address] refused to let the Sonos product connect to it”.How do I get Sonos to connect to the computer?Thanks.

Si app was excellent The s2 is hopelessCannot pair play oneInterrupted playbackIs possible to ditch s2 and just go back to s1?

Hi all:Version 0..2.0 of SoCo-CLI, the open source Sonos command line controller for Windows, macOS and Linux, is now available:https://github.com/avantrec/soco-cli/blob/v0.2.0/README.mdThis version adds improved speaker discovery, direct control of whether a device’s buttons are enabled, whether Trueplay is active (where applicable), and whether Fixed Volume is active for Port and Connect devices.These add to an already huge range of Sonos control functions accessible via the command line, for use in scripts and other automation scenarios.For those who prefer programming directly in Python, version 0.21 of the SoCo Python library also released today, with improved speaker discovery including the ability to discover and control multi-household systems.https://github.com/SoCo/SoCo/releases/tag/v0.21

When we have people over, we play Sonos in several rooms but not all. But every time I have to walk around and set the volume levels for each room. Through your app please make it so I can save and label different group and volume combinations. so that I am one click away from starting an event. Maybe this favorite is simply another labeled room with the ability to have default volume level. And one social event will require different grouped rooms and volumes than the other. So lets recap. (1) The ability to create permanent groupings of rooms. (2) The ability to set the starting volume levels for rooms and these configured groups of rooms. (3) and the ability to set the max volume of rooms and groups of rooms, I read this in another thread and someone with kids knows what I am talking about. Maybe this is not the forum to get support for this issue I am not sure the percentage of Sonos owners who actually use this forum, this is my first post and I am sure this is not the o