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bristolblue
Contributor I
January 21, 2021

S1 system requires me to update but takes me to update for S2 controller

  • January 21, 2021
  • 23 replies
  • 2458 views

Hi,

I have a Play:5 (Gen 1), Connect, Sub (Gen 1) and three Play:1s.  These are all set up as a S1 system.

I recently purchased an Arc, which had to be set up as a separate S2 system because it is not compatible with S1 and the Play:5 is not compatible with S1.

I am now stuck in an update loop with my S1 system which says an update is required.  However when I try to update I am taken to the S2 app in the Google Play store. When I initially tried this the update failed and I got a number of error messages (30 & 1101).  I tried resetting the router, turning products on and off etc as suggested in the help article, but this failed so I performed factory resets on the Sub and all Play:1s. However when I tried to add them back to my S1 system I was unable to do so because “Sonos app needs updating”, although there isn't an S1 update to choose.

Please help me get my system back - I can currently only use the Play:5 and the Arc.

Thanks

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23 replies

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John B
January 22, 2021

That might explain the problems we have been having. This would only normally happen if they had been at some point part of your S2 system.  Even then, it is supposed to be possible to take it back to S1 by a factory reset, provided there is an S1 system to add it to.

John B
January 23, 2021

Hi again.  Is it possible that one or more of your Play:1s has been added to your S2 system in the things you tried before you posted?  It’s hard to think of another explanation for what has happened since then.  Do you hit the same problem whichever Play:1 you start from?

The only other route you might try is to start from your Connect (do not reset this device) instead of the Play:5, and try to add Play:1s to that existing system.

Is the Connect driving a HiFi system or is it just being used to provide a line-in?

Make sure you are factory resetting (if you do reset) correctly:

https://support.sonos.com/s/article/1096?language=en_US

 

bristolblueAuthor
Contributor I
January 23, 2021

I think the problem may have started when I updated the S1 app, not realising that I had been taken to the S2, rather than the S1, app in Play store.  As you say, a factory reset is supposed to reverse this, and I will double check later that I have done this correctly.

Thanks again for your help.

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