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bristolblue
Contributor I
January 21, 2021

S1 system requires me to update but takes me to update for S2 controller

  • January 21, 2021
  • 23 replies
  • 2458 views

Hi,

I have a Play:5 (Gen 1), Connect, Sub (Gen 1) and three Play:1s.  These are all set up as a S1 system.

I recently purchased an Arc, which had to be set up as a separate S2 system because it is not compatible with S1 and the Play:5 is not compatible with S1.

I am now stuck in an update loop with my S1 system which says an update is required.  However when I try to update I am taken to the S2 app in the Google Play store. When I initially tried this the update failed and I got a number of error messages (30 & 1101).  I tried resetting the router, turning products on and off etc as suggested in the help article, but this failed so I performed factory resets on the Sub and all Play:1s. However when I tried to add them back to my S1 system I was unable to do so because “Sonos app needs updating”, although there isn't an S1 update to choose.

Please help me get my system back - I can currently only use the Play:5 and the Arc.

Thanks

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23 replies

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bristolblueAuthor
Contributor I
January 22, 2021

I can using Spotify, but I get an error if I try to play something from my music library

 

John B
January 22, 2021

That may be unrelated, in fact almost certainly is. Let's come back to that.

Now for the real test. For the moment leave the P:5 wired. Power on one of the P:1s, factory resetting it in tbe process. (But only because you reset it previously. )

Then in the S1 app, use Add Product to add it to your S1 system 

It may work, or it may throw an update error again. If there is any error code please post it. 

bristolblueAuthor
Contributor I
January 22, 2021

When I try to add the P1 I am prompted to update the Sonos app - should I try to do so?

John B
January 22, 2021

I guess so…. but you have just downloaded the latest app.  you are sure it says the app needs updating, not the system?

John B
January 22, 2021

A further thought - does it matter to you if the Play:1s end up in your S1 or S2 system?

And yet another - is your Connect a gen 1 or gen 2?  The best test of this is whether it is eligible for the 30% upgrade discount (see your online Sonos account if you are not sure).  Alternatively tell me what the 4-digit code in front of the serial number is on the Connect’s label.

bristolblueAuthor
Contributor I
January 22, 2021

Hi john, the message says that the Sonos app needs updating.  As before if I click on the Update button I am taken to the S2 app in the Play store so I did not install it.  In answer to your other questions the Connect is Gen 1, and I definitely want two of the P1s on the S1 system so that I can group them with the P5 + Sub. 

John B
January 22, 2021

We seem to be back at square one. Sorry. 

I have another idea, but it would involve losing any Sonos playlists, Favourites and settings from your S1 system.  How serious would that be for you?

bristolblueAuthor
Contributor I
January 22, 2021

It wouldn’t be ideal, but I could live with it if it means getting my system back :-)

John B
January 22, 2021

 

Well we don't have to burn all our bridges to try it. 

Power off all Sonos except one reset P:1. Wire to router. Reset the S1 app and choose set up new system. Follow the prompts. If you get that working try to add a second reset P:1 using Add Product. 

See what happens.  

I am less optimistic than I once was....

 

bristolblueAuthor
Contributor I
January 22, 2021

OK, I now seem to have a different problem. The app is telling me that the reset Play1 is only compatible with the S2 app, even though it was OK on my S1 system yesterday!

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