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bristolblue
Contributor I
January 21, 2021

S1 system requires me to update but takes me to update for S2 controller

  • January 21, 2021
  • 23 replies
  • 2458 views

Hi,

I have a Play:5 (Gen 1), Connect, Sub (Gen 1) and three Play:1s.  These are all set up as a S1 system.

I recently purchased an Arc, which had to be set up as a separate S2 system because it is not compatible with S1 and the Play:5 is not compatible with S1.

I am now stuck in an update loop with my S1 system which says an update is required.  However when I try to update I am taken to the S2 app in the Google Play store. When I initially tried this the update failed and I got a number of error messages (30 & 1101).  I tried resetting the router, turning products on and off etc as suggested in the help article, but this failed so I performed factory resets on the Sub and all Play:1s. However when I tried to add them back to my S1 system I was unable to do so because “Sonos app needs updating”, although there isn't an S1 update to choose.

Please help me get my system back - I can currently only use the Play:5 and the Arc.

Thanks

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23 replies

John B
January 21, 2021

Promise me you won’t factory reset any Sonos device in future and I’ll try to help.

    John B
    January 21, 2021

    Power off everything except Play:5.  Uninstall the S2 controller.

    Reset the S1 controller and then connect to existing system (i.e. the Play:5).  Check for updates.  Make sure that it is working.  Then try to add back the Play:1s and Sub as if new speakers, using ‘Add Product’.  Check for updates.  (The update checks should only offer you S1 updates, or no updates.)

    When it is all working, power it all off.  Power on Arc. Download S2 app and connect to existing system.  Check for updates.

    If all OK power the S1 system back on.

      bristolblueAuthor
      Contributor I
      January 21, 2021

      Hi John B, thanks v much for the response.  I promise I won’t use factory reset again :-)

      Will try the above tomorrow and let you know how I get on. Do I need to uninstall the S2 controller on both my phone and PC, and similarly for the S1 controller reset?

      Thanks

      John B
      January 21, 2021

      Hi John B, thanks v much for the response.  I promise I won’t use factory reset again :-)

      Will try the above tomorrow and let you know how I get on. Do I need to uninstall the S2 controller on both my phone and PC, and similarly for the S1 controller reset?

      Thanks

      Yes that would be best.  I suspect it is not strictly necessary to uninstall and reinstall S2 rather than reset, but let us play safe.  I won’t guarantee this will work, but it has in similar situations.

      bristolblueAuthor
      Contributor I
      January 22, 2021

      I’ve followed the above instructions up to resetting the S1 controller, but when I then try to connect the controller to an existing system a message is displayed stating that the Windows Firewall must be configured for use with Sonos.  When I click on “Configure Windows Firewall” though I received a message that Windows Firewall had not been successfully configured, so exited the set up process.

      I’ve manually checked the Windows Firewall settings, and all appears to be OK - the Private option is checked for the Sonos Desktop Controller.  I also tried temporarily turning off the Windows Firewall but his made no difference.

      I‘d be grateful for any further suggestions.

      John B
      January 22, 2021

      Are you doing this with the mobile app? It has to be the mobile app for this bit.

        bristolblueAuthor
        Contributor I
        January 22, 2021

        I was doing it with the desktop controller, so have now tried with the mobile app but after checking for updates I get the message saying there was an update problem.  Clicking on Try again results in the same message

        John B
        January 22, 2021

        So at the moment all that is powered on is your Play:5 gen 1 and your phone?  Your phone only has the S1 app on it and the app has been reset?

        If so, could you wire the P:5 to your router, uninstall the S1 app from your phone and download it again.  Try to connect to existing system.  If it connects, then before doing an update please go to About My System and see which version the P:5 is on, then post back please?

        bristolblueAuthor
        Contributor I
        January 22, 2021

        Thanks. The P5 is on version 11.2.4

        John B
        January 22, 2021

        OK.  So can you play music OK on the Play:5 as it currently is, using the mobile S1 app as controller?

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