Controllers & Music Services

Hello Community MembersThis is a step by step visual tutorial on how to set an Alarm with Music  (in the Sonos App) to wake up to; or as reminder, using your favorite tune. Chimes are set by default.  There are a few assumptions made. Such as that you’ve already added at least one (1) music service. This guide is very granular meaning although there are eighteen (18) steps listed many are intuitive. However, rather than leave anything to chance all steps are presented for completeness.  One of the steps involves selecting a music station of your choice. It can be a “Sonos Favorite” you've already set up in the app; or you can use the “Search” feature to select a station, genre, song or artist.  If you already have a music station set under Sonos Favorites; that you’d like to use as an alarm, you can skip to Step 8.  At the end of this tutorial there are also steps on how to “delete” an alarm.  It is hoped that you find this tutorial useful and that it enhances your enjoyment of Sonos.D

The Sonos S2 (and S1) app on macOS crashed instantly at launch. This issue was previously raised by ​@Dikon:I had a similar bugreport stating:Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed ChatGPT suggested that rosetta 2 runtime was failing.Rosetta Runtime Crash:The crash occurs in the Rosetta runtime itself (/usr/libexec/rosetta/runtime), which means the Intel (x86_64) version of the Sonos app failed to launch correctly through Rosetta. If rosetta 2 was broken I should try to install/verify the rosetta installation with the following command:/usr/sbin/softwareupdate --install-rosetta --agree-to-licenseIn my terminal it printed the following lines:2025-05-02 21:54:08.736 softwareupdate[34584:868348] Package Authoring Error: 072-08244: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attributeInstall of Rosetta 2 finished successfully I am sure Rosetta 2 was already installed on my mac, but it did fix the broken runtime. The app

I have been using Sonos controller to play my iTunes playlists on Sonos.  I’ve been using it for over two years.  Suddenly only a handful of old playlists (some not even on iTunes at this time)  are showing in Sonos music library.  None of my recent playlists show up when I update the music library.  After looking for solutions, I tried to export the .xml file for the playlist BUT the .xml files are now showing up as Microsoft Edge html files.  Is that why Sonos does not recognize them???  The path to the iTunes music folder is correct but the playlist and library files in that folder are html not xml.  If I open the file in notepad it looks like the correct .xml file but will not save as an xml file.  Is there anyway to fix this and get my playlists back on Sonos???  Thanks

Having recently finally upgraded my Android and desktops app to the latest releases, I feel that the ‘new’ S2 app is now nearly as functional as the ‘old’ S2 app. However, there are a few features that I valued before that don’t seem to be there. My question is, are any/all coming in future releases?The persistent notification I used to find really handy for quickly managing the sound and on/off, but now have to open the app, wait a few seconds and then get access to the relevant controls.  If I am streaming radio, my ‘station of choice’ is BBC Radio 3 via BBC Sounds. On the desktop app this shows an image, either of show or music playing, but this is not seen on the app.  Also when streaming BBC radio via BBC Sounds, clicking in the 3 dots (bottom right) there is an option to “Show in Sounds”. This used to open up the BBC Sounds app so that you could see more detail about the show currently playing (or look at schedules etc). At the moment clicking this simply returns you to the S2 di

I love a lot of the Sonos Radio stations I’ve listened to - but sometimes I can’t find them when I go to Sonos Radio and browse the categories. Two examples (in app and web app) - If I browse to sleep sounds, I see 3 stations:Piano for Sleeping, Rain and White Noise. But I remembered using others ones - so when I search for sleep I find others - like:Rockin’ Chair, Oceon Sounds, Forest Sounds, Rainforest, Pink Noise, Brown Noise.When I browse to Artist Exclusives, I see 9 stations, but I remembered Bjork had one and it isn’t there. If I search for Bjork, I find it in the search results. I tried the Sonos support bot - which basically told me to use search for the missing ones. I find that unsatisfying though. I hoped that browse would always be a full set of stations where I could be introduced to new stations and see all existing stations. I have no idea what other stations are missing from browse. Has anyone compiled a list of stations or have any tips on finding the missing Sonos St

After updating the Sonos app on 4/9/25, Amazon Music will not play properly.  Songs start and then quit playing or I get an error like ‘Song not encoded properly’.  What is going on??  Why the continual problems with Sonos??!  What can be done to fix this issue?  I’ve already removed Amazon Music and then added it back -- no change, still skips or partial plays.  Please fix this!!

Will I ever be able to play songs (i.e., mp3s) stored directly on my phone to my SONOS system (without using a 3rd party app like Spotify, YouTube Music, etc.)?

Perhaps my biggest gripe with Sonos is how bad the integration with soundcloud is. Never mind the 100 track limitation on the likes but the music discovery part completely sucks. When can we expect a better integration 

I spent a good part of the weekend re setting up all my components. I get an overnight Sonos App update and it can’t find my system or any components?????? Sonos you are an f ing disaster.Issue is now fixed but I can’t believe how many times I have had to setup my existing system. Virtually every product had to be reset to factory default. 

Is it going to be possible again soon with the S2 app updates to access and play your local music files directly through the controller?I want to listen to audios in the 48khs sample rate without them being resampled and as I understand the only way to guarantee this is by using the app, but currently with no access to local music on my device the only other option is to install a NAS drive with a local media server which still requires a computer or laptop for that setup.It seems a hassle right now with Sonos just to achieve the basics. Does anyone have knowledge about how this works and what to expect?

Once again my Sonos system can’t connect to the Relisten service. This has been ongoing for a few days now and their regular app works fine and so does the Relisten website. My Sonos says it can’t connect, however, via either my iOS app or my desktop app. 

I have been forced to upgrade to the new app (I installed the desktop app on a new PC, which upgraded all my speakers - despite them being set not to upgrade, which then meant my Android app no longer worked) and despite all my fears, so far it isn’t as bad as I was dreading - and my NAS library is there, with artwork 😊. Hoping that well documented missing features (such as editing playlists) will come back soon 🙏🏻.There is one thing though that I can’t find and perhaps this is because it isn’t there. Most of the time I listen to streamed radio (BBC Radio 3 - and notice that the image is no longer visible in the app, which is surprising/disappointing, but not critical). In the past I have set up a queue which I can switch to easily when I decide that I don’t want to listen to the radio for a while. I can’t find any way in the mobile app to be able to find the queue - am I missing something? 

There’s a few small UX things in the new app that have been bothering me where I think the solution would be relatively easy to implement, at least on iOS, so I figured I’d share them somewhere, even if they’ve been discussed to death already.What I like about my suggestions is that they’re easy wins because they only require very small changes, without any new UI designs. They all involve simple tweaks to interactions or using existing UI components.1. The Back ButtonProblemWhen navigating settings or services the navigation happens inside a tree view inside a card that pops over the app. As is standard on iOS the user can go back up a level in the tree by pressing the back button or by swiping left-to-right. So on iOS I am conditioned to think I can swipe left-to-right if I see a back button.The problem with the Sonos app is that the top level of the tree shows a back button that can be used to dismiss the card, but I can’t swipe left-to-right. This always leads me to swipe a few tim

Currently, the soundbar volume is controlled by the volume buttons on your smartphone only when you are in the Sonos app. The moment you leave the Sonos app screen(this does not mean quitting the Sonos app), you cannot control the soundbar volume with the volume buttons on your smartphone. What bothers me is that I have to stay in the Sonos app all the time to control the soundbar volume. The moment I leave the app to do something else on my smartphone(for example, leaving the sonos app to text someone, or leaving the Sonos app to browse the internet for a while), I cannot control the soundbar volume. I have to come back into the app screen.P.S. Again, this assumes that you have left the Sonos app screen for a while, not that you quit the Sonos app.

Has anyone had any luck with the 100 song limitation on your Amazon Playlist? Under the previous App I had around 400 songs.  Had to split up into 4 playlists.  What a pain in the A$$. 

This app which was absolutely fine 4 years ago is now a steaming pile of ****… Thousands wasted on hardware for an app that does not work… Funnily, I always thought that having a software component to the overall solution would be a good thing, allowing for continual improvements to the experience which each iterative release… What I didn’t consider, was a management team willing to make software changes to degrade and make the experience worse…Terrible company with terrible culture! Moderator Note: Modified in accordance with the Community Code of Conduct. 

I just upgraded to a Spotify Family Plan. 2 of those accounts are for kids. They each have an ipad with the sonos app installed that connects to a single Sonos network. In other words, the sonos app is installed on multiple home devices that access the same sonos account.I want to set up each family’s spotify account on their respective Sonos app. But when I login with my Spotify credentials, it only connects to my account.What am I missing? How do I set them up to access their spotify kids account on the sonos app?

In a drunken stuper I accidentally upgraded my two play 3's to S2. Nothing but issues ever since. Cannot get them back to S1 even after an hour and a half on the phone to technical support. Reset made no difference and attempted downgrade did nothing . Still stuck with S2 which in my opinion is hopeless. And it took me forever to configure them to a stereo pair as they were before on S1. Is it me, am I missing something, why didn't Sonos just leave it alone ? Never had  a problem in thirteen years before this. Only thing I can think is don't get drunk and have a grandchild ask for a Mary Poppins song !  😂

There are a number of reasons Sonos has let so many down and are still struggling 9+ months after forcing a terrible app (+cloud control) on a once mostly happy/repeat customer base. Yes the app is still sub-par even with some major improvements lately, yet almost a year in and still some features/services/function are not even on par with S2-1 (even SonoPad &  SonoPhone are better apps).  Outrageous! Firmware (software for the units) is also an issue which is why we keep seeing it updated so often. All this so they could shove some BT cans out the door and force us into their cloud. Forcing our once local control over to Sonos’ leased servers just adds all sorts of potential lag/security issues/complications, not to mention, future potential monetization of our user data (see also new TV set-tip box). Yes there are some lucky users in the Goldilocks zone, but not most or Spence would still have his job.  Short-sighted, greedy, lying leadership backed by an apparently blind board s

Do you have questions about Apple Lossless Music and Sonos? Check out the latest video from Peter Pee. Enjoy! 

When will I be able to add songs to my sonos playlist 

Boa noite, tenho uma cx play 3 e vez por outra ela para de se conectar ao meu wi-fi, já tentei várias vezes mas diz: produto não encontrado 

With so many streaming platforms available, which ones work best with Sonos in terms of quality, compatibility, and features? Let’s compare services like Spotify, Apple Music, Tidal, and others to see which offers the best experience.

I’m new to the Community, as I’m trying to find a solution to a long time problem. I can’t see an answer when I search the Community, so here’s the problem.I tend to play direct from Spotify to my Sonos system. I’ve had a problem for some months now that sometimes tracks just repeat themselves - could be from a playlist or an album, but basically just repeats track. There’s some weird stuff going on, as what’s on screen is ‘stuck’ - so looks like it’s halfway through playing a song, but actually it’s moved on to playing the song again.I don’t have this problem with Spotify playing to headphones / car, just to Sonos speakers. And when I play from within the Sonos app, not a problem either.I have had a few other problems (speakers dropping off the system, needing a reset to rejoin the system) but I’ve been able to fix these.I tried Spotify support, thinking may be a Spotify rather than Sonos issue - their solution was to uninstall and reinstall Spotify app, which worked for about a day b

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.