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Problems1962
Contributor I
April 10, 2025

Amazon Music skips songs or doesn't play entire song

  • April 10, 2025
  • 1 reply
  • 70 views

After updating the Sonos app on 4/9/25, Amazon Music will not play properly.  Songs start and then quit playing or I get an error like ‘Song not encoded properly’.  What is going on??  Why the continual problems with Sonos??!  What can be done to fix this issue?  I’ve already removed Amazon Music and then added it back -- no change, still skips or partial plays.  Please fix this!!

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1 reply

Airgetlam
Airgetlam
April 10, 2025

Hard to tell from the limited information, but I would suspect either wifi interference of some type, or less likely, a duplicate IP addresses each issue caused by your router. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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