Controllers & Music Services

Title says it all.

So after months of misery are things looking up? I did practically a full day of changing tracks, adding tracks, pausing, adjusting volume, etc like the good old days yesterday. Obviously I didn’t want to get too excited but after playing with it again today for a few hours and still things working as they should I’ve got a spring in my step and life is seemingly getting better 😂I’m not exactly sure when or if indeed an update has sorted things because I’d given up on it and stopped trying to use it, I’ve not done anything different on my end so fingers crossed. 🙏🏼 

Hi, please advise i have ussue with sonos app unable to sign in as the system owner, tried everything, reinstall the app, log out  

In the last day or two, I have been seeing intermittent delays in syncing Apple Music playlists to the Sonos app’s Apple Music playlist view.   At one point,  it takes hours for a playlist to sync, and, later, it syncs instantly.     Notes: This is not related to the Music Library function, which I can’t set up right now, anyway, for unknown reasons. I have seen these delays with several small test playlists I have no trouble seeing pre-existing Apple playlists Spotify playlist and album syncing works perfectly.Has anybody run into this particular problem and seen the problem fix itself, or been able to fix it definitively?   Comments from Sonos on the reliability of Apple servers are welcome.   Thanks.

I’d like to request that the designers take another look at the home screen on the app and combine Sources and Services into one horizontally scrollable list. To me the Services are all just music sources and its such a waste of screen space to see Music Library and Line In (when it shows up!)  shown on their own.  I would like to suggest that you combine these into one line and then use the space created to have the system component list expanded as small horizontally scrollable list of icons to select / control your component(s).   The rationale for this is that the very first thing i want to do is select the speaker(s) I want to control.

I have not updated Sonos since before the May update, and my NAS music library access & functionality is great (as it has been before & after moving my personal music files from old NAS to new NAS in 2021).Please let me know if you (customers) are still having Music Library issues after post May updates?  And your opinion on whether I should update or continue waiting?  thx

I am a HUGE Sonos fan, and I am concerned that Sonos still does not support Apple Silicon for a desktop install on Mac.  Apple released Apple Silicon for MacBook Pro back in November of 2020, so it has been 4 years!I see Sonos as a cutting-edge technology company, so not recompiling to allow a native Apple Silicon experience is very disappointing.  I waited on upgrading my laptop to an Apple Silicon processor to avoid having to use the emulation software (Rosetta).  All of my software is running natively on Apple Silicon. Sonos is the only product that has not made the effort after 4 years to update to a natively supported Apple Silicon application.I am now using the web app, which is very slow to respond to commands/actions and not as good as the desktop app.  Why is this a native app for Apple Silicon that is not an option today?  

Heard from an industry insider Sonos is planning a paywall for all but the basic app features (once the app actually works).

Sonos is the ONLY app that I cannot control from outside my home wifi. I all I want to do is deactivate a couple of alarms that I forgot to do before I left on vacation. I can access my door locks and alarm but not even change a alarm away from home. 

Are we getting the possibility of generating new and editing existing playlists soon?I understand that it has been a priority to make the app work for people that have been hit really hard on the functionality, but really... it's been 9 month.Are Android users getting the widget functionality back also?RegardsNiels

So what exactly was the performance upgrade?In this update:This release will be gradually rolled out to users over several days. Customers can check for updates in their iOS / Android app store and download the latest version of the Sonos app once it's available to them.Reliability and performance updates Requires latest system update - 82.3-60160

I was annoyed that we now have to reauthorize our accounts all the time, but now when I request the reauthorize to take place I get “account not found”.  This is on the heels of not using the speakers for months while the last update was figured out.    can I suggest you use a sandbox environment for testing before going live with these features nobody is asking for?    Also, remove the reauthorize requirement.   Thanks!

Just downgraded my Play 1s and Sonos One to S1 from S2.  Now I can use the S1 app - sooooo much better.   Direct and responsive control and frankly it’s simpler to use than the new app.  Not sure if the new app controls kit via the cloud but it is still slow and unresponsive and a little glitchy when it comes to turning speakers on and off.  I’ve seen beta testing extends to users further away from AWS DCs - why is it so important to go via the cloud? I don’t like the online dependency this brings to use the kit….ive left my Arc and Beam on S2.  This is fine because they are controlled by the to remote.  I’d thoroughly recommend the downgrade if you can.  Sonos have made the process pretty easy - thank you.     

My pixel 7a is still on the December update I have updated my older Samsung tablet to the January update would any one be aware of any difficulties updating on a android 15 device as the update has been available since the 13th of January.

Sonos Build 80.14.06-release-20241206.affe3deWhen selecting the system the alarm should play on, a user should be able to select a group.This is distinct from selecting a single room with “Include Grouped Rooms”.

OMG ONCE AGAIN SONOS UPDATE CAUSES WASTED TIME AND DOESNT WORK, DO NOT USE.

Until a month ago or so, the iPhone remote app worked wonders. I could both control the Apple TV and adjust the volume, with the side-buttons on the phone.The Apple TV 4K-remote still controls the volume just fine, but the iPhone app no longer works.I seem to find a ton of threads with the same problem - or at least sort of. It seems that the Apple TV-remote (not the app) is the main problem. Just not for me. It’s the iPhone Remote-app.And yes, I’ve tried restarting the Apple TV-remote (holding volume-down and control button for 5 seconds and waiting for restart)...

Background: I have a Sonos One speaker set up in my toddler’s room to play white noise throughout the night. I found a playlist on Spotify that has worked perfectly for the past two years, and I play the playlist through the Sonos app. but suddenly beginning last month I’ve had a recurring issue.Problem: Sometime in the middle of the night (after 6ish hours) the Sonos speaker will stop playing the white noise playlist, and start playing whatever song I last listened to on Spotify. Let’s say that, in the middle of the day away from home, while driving, I used Spotify on my phone to play some songs in my car. Later at night after I start the white noise through the Sonos app it makes it through 5-6 hours, but then suddenly stops playing the white noise and switches to whatever the last song I listened to when I was driving around. Understandibly this wakes up my kid, so I run into the room with my phone and open the sonos app. I try to connect to the One speaker to start the white noise

After working fine suddenly I can’t load the S2 Controller due to the “Unable to load pcdcr.dll” error.Running Windows 11 on an MS Surface Pro so ARM 64 processor.Have uninistalled (and deleted any remaining Sonos inc folders as advised in previous solutions) but it won’t work.Does anyone have any ideas?

Hi! Recenlty I came across an issue where Spotify Connect would only work with my Amazon Alexa Sonos speaker, and no other Sonos speaker. I figured out how to get it to work, so I am now sharing it with the rest of you:The symptoms are: If you try to use Spotify to play to any other Speaker than an Amazon Alexa speaker via Spotify Connect it will see the speakers and the try to connect, eventually stopping with a time out error. With the Amazon Alexa speaker it will play perfectly fine. Potential root cause: The Spotify’s magic. i.e., the certificate which is supposed to be replicated across all Sonos speakers is incorrect. The Amazon Alexa certificate is probably being offered for Spotify, which is incorrect *except* when it comes to the Amazon Alexa enabled speaker. Solution:Remove the Sonos Skill from Amazon Alexa. See: Turn Alexa skills on or off Open the Spotify app, play music and connect to a Sonos speaker via Spotify Connect that you couldn’t play to previously. Confirm you can

 How much longer must we suffer?! This app is garbage!The old app actually let you control volume with the one buttons! Amazing! The old app let you see what was playing on the screen! Amazing!The new app barely functions! Unacceptable! The volume is glitchy, the interface has too many layers, the app is not intuitive, and on and on!It’s been months and nothing has been resolved! Terrible company!

Hello!As I’ve seen more and more apps adopt Live Activities, I have begun noticing their absence for the Sonos app on iOS.  There are a few simple use cases that I think would be better achieved through a Live Activity vs having to do a heavy load of the app as is required today: Quick playback controls: play/pause/next/previous of current playing content Volume controls for the currently playing group Playing track information, including playback progress and album art. To keep things simple, I would suggest the Live Activity would only provide the above for the last selected and active (playing) speaker group from within the app. This avoids over designing the live activity to have to have a group picker which I think start to over complicate the experience.  This would make it incredibly simple to perform some of the most basic and essential functions of my Sonos experience from my device’s Lock Screen and even on my Apple Watch.  Thanks for the consideration!

I have imported a bunch of files in to Appel Music. I can play these fine on my Mac, my iPhone etc…When I add Apple Music to the Sonos app I see the Albums I imported, but I cannot play them. I get an “unable to add to queue” error. What might be the problem here?  

Opening app is slow changing volume is slow  

When listing épisodes of à podcast, all dates are shown as 20 january 1000000. Dates are correctly mentionnée fornepisodes scrolled from the pocketcast application.  Another thing that should get corrected, that used to work but no longer ...