Controllers & Music Services

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

I do  not know how long ago I bought my first Sonos. But it is a long time ago. More then 15 yeas ago I think. In the beginning it was great. But slowly it became less and less stabile during the years.My wifi and cabled internet is stabile. Always +500 mbs. All systems in house are working properly. Internet on computers, alarm, solar panels etc.So I do not understand why I have Sonos drop outs frequently. Boxes and music. And sometime the Sonos boxes work and then after +/- 10 sec numbers are stopped. Not talking about the speed of the app. It is terribly.I tried to contact support by phone many times. Always ques that are longer then 60 minutes. So waiting was no option.What are my alternatives? Anyone good ideas?

Hi All,I’ve read a few posts on this topic.What’s the best app to achieve some very basic PA on Sonos?ThxThomas

That’s IT Sonos. Your lousy app sucks. Your company sucks. I had a party for my wife’s birthday WITHOUT MUSIC because your app would not work. Your company is worthless and a joke. I have thousands of dollars of your equipment  and they are all BRICKS. I hope you go out of business. I will make it my goal to badmouth you on every blog I can. I will also make sure everyone I know never buys your stuff. In fact I made an announcement at the party to explain why we had no music. I told the horror story that is Sonos and told everyone to NEVER BUY YOUR STUFF.  SONOS COMMUNITY WE NEED A CLASS ACTION LAWSUIT. ANY LAWYERS OUR THERE? I’M IN!!!!!

So they closed this one. If its too inconvenient just stop the comments. Said it before and it's still true.SONOS = CONTEMPT FOR CUSTOMERSSonos is not deserving of its customers. But then the only customers that seem matter are those that want new products. And even where the android app is working, it's responsiveness is variable.  The desktop app still works fine. But the mobile app should work just as well. It's a wireless system!! Apparently. I'd rather have something that works than the latest design of the android app. However good it might (eventually) be. At this rate it will be a year of deliberately hobbled functionality. I might be dead before it works as it should.  

Beware this one’s a bumpy ride again. Music is playing but it can’t find a system on my network😳 I’d suggest waiting a day or two for this to stabilise. I now have a broken system….again.  Keeps telling me to sign in but sign in button is ineffective.App start up does not recognise my network.Getting connection time outs even when it’s showing music is playing.No streaming services working    Basically an unusable mess🙄 EDIT :Update…After about an hour my system has stabilised. One of my Sonos Ones kept showing as not updated  this has now been fixed. PositivesAlbum art works for every track in my local library, previously this was about 50%  System seems fasterTrueplay now working again on iPhone 16pro  So after a rocky update, of which my Internet provider may have played a part, things are looking good.   

Today I tried to connect to the app. It will not play content displays no content found and does not pull up TV as a source. I cannot get my audio controls to recognize my speakers. WIFI is working fine. 

Is there a way to cast to a different set of speakers from previous session?   When i go to cast the only option is to cast to the same set of speakers that I used the last time.

Waited for some time like many with Sonos products for the app update. I can finely use this huge investment I have made in Sonos again like so many have. All systems go and just in time for Xmas and I might just re invest in the the new Arc.A word to Sonos I made a big switch from Bose to Sonos because in my opinion you had the edge but something like an app renders it almost useless and on that note all the best to everyone. 

At last Sonos seems to have fixed the delays when using the volume slider and for start/stop buttons. It was incomprehensible to me how an audio company could release software which had such delays.  Yes there should be a small delay as they buffer on play, but stop or mute should have been instantaneous. This latest update fixes the responsiveness fo EQ settings too. But why they bury these settings so far from the volume controls is still a pain 

Play 3 device. Both myself and husband linked. Both have Amazon music, mine is unlimited. Husband system owner.whilst Amazon music shows on content and can select, it won’t play choice (plays other random choices instead). I don’t know if it’s my unlimited account or not. Sonos radio works but other than that cannot chose any music.  can I log in using system owner (husband) to add content? Is there an additional unlimited function. If so will I be able to use it if log in as system owner who isn’t me? Not sure if linked to email or just can use from device if logged in. 

What I want to do is (or should be) very simple. I want to be able to browse my local library, choose a folder, and play the music in that folder and it's sub folders or add the music in that folder and it's sub folders to the queue.It’s very simple. It's something that some very basic audio playing apps can do. Yet 7 months after the disastrous app update it's still something I cannot do with the Sonos app. PLEASE FIX IT 😡

Hi, I have a question: when I play a (shuffled) playlist in the new (dreaded!) app and open the queue to see where I am and what the next couple of songs will be, I never see the actual playing song but always have to start from the top of the list and then have to scroll down to find the playing number. So very annoying!Is this a known error of the new app (in the ‘old’ app I always directly saw the playing song in the que)?I hope I made sense with my English… :-)

Hi Sonos team, I am using a Sonos Beam (gen2) and am not happy with the result of Trueplay. I would much prefer to do the tuning myself, based on acoustic measurements with a measuring microphone and REW software. This would require the PEQs becoming available to be manually adjusted by the user through the Sonos app. Is this functionality planned, e.g. by enabling an “expert setup mode”? When can we expect this functionality being deployed? 

Would it be possible to add a feature in a future update of the Sonos app that allows users to easily switch between surround mode and full use of the surround speakers without having to reconfigure them? For example, a toggle switch to enable or disable surround mode?

It’s been months and I still don’t see where I can create a playlist or add to one that I had made with the old app. Am I missing it - because it used to be very easy to create a playlist from the music library for party’s? 

What are the benefits of Sonos Premium subscription?

I am a long time Sonos customer from the start. I have gone through all the various application updates and the full redesign that happened in 2024 was by far the worst. Where to start? The greatest issue is latency. The slow response controlling both hardware (speakers) and software (streaming services) makes it extremely frustrating to use.Example 1: When I want to turn down the volume from the application, it can sometimes take a full minute between moving the volume slider to the physical response. Same with pausing or switching a song.Example 2: When I add a speaker to a group, I sometimes have to add several times before that speaker responds. Has anyone else experienced these issues?

I've not updated my main main system (3x play 5, Arc Sub and 2 x Play3 surround, Move and a Symfrnisk) to the New App instead I've created a separate smaller system with 2 x Play1 and a Roam.With this setup I've been able to monitor the progress of the new app hopefully to a point where I'm prepared to update everything to it.Sorry to report that it's not there yet (I've read the blog post that implies new exceeds old in responseivness - not true in my case).Main issues with the new app on latest iPhone release 80.12.03 are.1. Local library is never accessible from the home screen, it's there and playable via search or direct selection but the home screen always says 'no longer accessable '2. It's still laggy, particularly when changing tracks, volume control is just about acceptable (but there shouldn't be any at all).3. Every time on opening the app or bringing it back to foreground it briefly (sometimes many seconds) says no system found.4. UI/UX, ok it's a matter of personal taste

In folder view in Music Library the whole path to the NAS used to be shown so I could instantly find the Music Pop, Music Classical, Audio books etc etc. folder.Now the path is truncated so all I see is //NASE12345/Multimed then cut off.Thus all 10 folders appear identical. Only by going to each in turn can you find out which one it is.Either revert to showing the full path or allow the user to place a relevant icon in the COMPLETELY USELESS grey square that takes up space in front of each path.

The on going question topic of “Saving Group Level settings” From what have seen has in this Community is it NEVER been addressed by Sonos for over10 years now!! Having the ability to custom saving levels, as a group, is a much needed feature. Sonos please consider adding this to the app!! 

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.  We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to

I surrendered and eventually installed the last update.In the old app I could enter a search string and the see different categories like song, playlist, artist and podcast. Where are these categories in the new app? How can I search for podcasts? Thanks for help!

Every time I login to Sonos it nags me to check for S2 compatibility.  I know full well I have perfectly functioning components that are not compatible with S2.  Why do you have to nag me every day??