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Chortle Mortal
Contributor I
December 11, 2024

At last - responsiveness

  • December 11, 2024
  • 5 replies
  • 172 views

At last Sonos seems to have fixed the delays when using the volume slider and for start/stop buttons. It was incomprehensible to me how an audio company could release software which had such delays.  Yes there should be a small delay as they buffer on play, but stop or mute should have been instantaneous. This latest update fixes the responsiveness fo EQ settings too. But why they bury these settings so far from the volume controls is still a pain 

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5 replies

John B
December 11, 2024

Hi.  I never experienced delays. I am sure you are not alone (there is plenty of evidence you weren’t), but I suspect there has been a vast, silent majority experiencing no lag problems, and therefore having no reason to come onto this forum to comment.

Please see this post from two weeks ago showing a perfectly functioning volume slider.

 

EbayYellow
Collaborator II
December 11, 2024

Glad to hear the positive. I updated this morning and fingers crossed their’s no new bugs, only fixes. 
 

I haven’t experienced the pause and volume change delays in a few months. On the new garbage app release back in May volume and pause commands from the app were taking 30 seconds+ to work on my system. It’s crazy that they released such a trash app and are taking so long to fix everything. Still not feature parity and not stability parity IME. 

John B
December 11, 2024

There is every chance that the impfovement you have seen was caused not by a bug fix, but by the reboot of the system as part of the update.  There is no question that the May launch of the new app was a mess, and I agree totally that functionality is still not back to what it was.  But the new app gets blamed for everything that goes wrong now, with the result that users just wait for a bug fix instead of addressing their local problem.

    EbayYellow
    Collaborator II
    December 11, 2024

    There is every chance that the impfovement you have seen was caused not by a bug fix, but by the reboot of the system as part of the update.  There is no question that the May launch of the new app was a mess, and I agree totally that functionality is still not back to what it was.  But the new app gets blamed for everything that goes wrong now, with the result that users just wait for a bug fix instead of addressing their local problem.


    Sonos posted a message across all their socials yesterday that they acknowledge there are still issues with the app. We are now in the 8th month of Sonos trying to fix their POS app and firmware updates 

     But yeah maybe it was the reboot from firmware update that finally fixed it for them.  Not the update itself. 


     

     

     

    Gaham
    Headliner I
    December 11, 2024

    The latest update from the CIO mentions testers who are further from the AWS data centres so they can better test latency issues. That's probably the closest we will get to an admission from Sonos about the role the external Cloud services play in the poor performance some of us are experiencing.

    It also explains why those of us with the tools to check are not seeing local network issues when we check.

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