Controllers & Music Services

Hi - has Spotify disappeared from Sonos for others? It’s vanished from my app - and I can no longer add it as a service, or play to Sonos from the Spotify app. Hoping a glitch as haven’t seen anything about this anywhere. cheers!

I’ve been banging my head against a brick wall trying to setup a new Sonos system in my RV using two Sonos Roams.  I already have a home system (two Sonos Beams & four Sonos Ones) and have connected to a separate system at work (two Sonos Fives) so thought it would be no bother.  How wrong I was!The problem seems to be that when creating a new system when you get to the part where the speaker gets connected to the Wi-Fi network the app tells it to connect to the Wi-Fi network of the existing system, not the one you’re connected to and are trying to set it up on.  This happened to me on both Android and iOS and using the same account as my home system and with a new account I setup fresh.I finally found a way round it by using a spare device that had a fresh install of Sonos that hadn’t connected to any other Sonos system before.  But that took a while as the first two device I tried were too old and the OS wasn’t supported (iOS 12 and Android 7).  So after two days of trying I fina

Hi, https://radio.co/blog/add-radio-stations-to-sonosTrying to add this https://worldradiomap.com/us-ca/play/ksjo-hd2_live following the above link. Unable to map the instructions to what I see on iPhone App.Anyone able to do the above steps successfully , please share the steps.Thanks for checking

Now that Spotify issue has been resolved, I have a question for Amazon Music users. I use to pay $10 for Amazon Music along with $10 for Spotify until I dropped Amazon for Spotify. Back in April I joined Amazon Prime & paying monthly for now. My understanding is that joining Amazon Prime gives me access to Amazon Video & Amazon Music. I installed the Amazon Music on my Sonos app so I could access the music while listening Sonos. When I select the band/artist it goes into shuffle mode. I cannot access the album in song order. Even if I were  to go to Amazon Music app & Airplay it to Sonos app it tells me I’m in shuffle mode and if I want to listen to the whole album in order I would have to sign up for their upgrade? I don’t want to pay extra to use Amazon Music if I already have Prime.

In order to keep the guest network separate from the Sonos network, does connecting a boost solve the problem?

I store my music on a micro SD card in MP3 format that is within my phone. Until today I have been able to open the Sonos app and within browse, select the "on this mobile device" option which then opens the micro SD folder and enables me to play my music through my 4 Sonos Play:1 speakers. Today, the "on this mobile device" option does not come up, so I am unable to access and play my music. I have changed nothing. Subsequently I have done an update, restarted my phone several times and restarted the Sonos system several times, but it's still not showing. Can anyone shed any light on this and help me get my music playing on my Sonos speakers again? I'm very frustrated! Thank you!

Is anyone experiencing issues with crossfading on playlists. Random songs will play for around 10 seconds and then skip to next song. This happens in different rooms when using either Macbook or IPhone. Streaming service is spotify.If so is there a fix or do I need to wait for a bug fix update ?

I can’t see the Amazon created playlists on my Sonos app. Not the playlists you personally create - the ones that Amazon’s create. I can see them on my Amazon Music app but not on my Sonia app. anyone else having this issue? They used to be there   

Hello, I tried many times to add the Soundcloud account with no success. After the message 'Soundcloud is now set up on Sonos' and the invitation to go back to the Sonos app, the latter actually informs me that there is a 'connection error - there was a problem adding the soundcloud account'. For info, I was able to add the Spotify account. The discussion in other threads did not help unfortunately.

I am unable to see Tidal under the Services list when I try to add Music Services. I live in UAE and Tidal is available in the country. My Connect and Sonos app are updated to the latest versions. What could be the issue ?

Every app I have tried to play podcasts from through Sonos Immediately goes back to 1x speed once connected to my Sonos speakers. I don’t want to have to return my Sonos if I don’t have to, Is there any solution for this? I am currently using my $2k+ sound system only half the time because I can’t listen to podcasts or Audible at faster than 1x speed. This is not just a nice to have feature, but something one would assume the system can do before buying. 

Please add local music libraries to the new search.And please commit to keeping the ability to listen to our own music libraries in future.Like many other Sonos users, I have a lot of music which is not available on any streaming service. I want to be able to keep listening to it.(Right now, both new search and classic search are functionally ‘broken’ for me. New search doesn’t include my music library and classic search no longer includes Spotify. What I like about Sonos is the ability to use both - and now I can’t.)

Hey,  I have found all Music Services have disappeared overnight, apart from Last.FM.  Search is blank, too.  I tried to connect to the Spotify App on my phone but the device will not. I have followed the online support guidance including resetting app etc., but nothing.  Has anyone else seen this? 

What tagging/configuration is required to get Compilation Albums to display the artist in the tracklist?Controller version iPhone current as of Aug-17-2023Already tried numerous adding/removing/alternate tags:Currently using previous suggestions:ALBUMARTIST=VariousCompilation=1 or yesremoved Album Artistwith and removed Discwith and removed TrackPlenty of 9 year old articles and KBs that simply do not work.Also, is this issue a per device (mine is iPhone), per file format (FLAC and MP3), per library server (plain old SMB NAS) issue ? Huge fan of my Play 5’s but the S1 and S2 software is (let’s face it) not great. 

I revised things recently when my old computer died, which we used as a local server, including a Music folder that we accessed via SONOS. When we got a new computer, we canned the server idea and placed all our files, including our music folder, onto Microsoft OneDrive. Is it possible to stream from OneDrive? What about some other online repository? Or must it be local?  

If playing from Amazon the queue is no longer in use. I can load the queue from Apple music, but cannot find a way to play that queue and stop Amazon….

Trying to search on mixcloud or as users on Sonos search but nothing found, is the service down?

In process of upgrading to S2 and wonder if playlists can be moved or imported? My Sonos playlists do not appear on desktop (Windows) or iPhone S2 apps. Looking on here I see that they are supposed to migrate, so this appears to be a fault.  All playlists are still visible and working in S1 app. Music is stored in iTunes folder on NAS and playlists comprise tracks that are physically present on disk. I have seen there is a third party app that lets playlists be played between S1 and S2 systems but I plan to eliminate S1 devices from the network.

Sonos app update. 3 band EQ BASS-MID-TREBLE greater user control. It’s the weakness in the app. 

I’m running Windows 10 on a PC that’s about 6 years old. Some things I’ve tried:changing the library settings to point to the new drive & folder re-indexing the library removing the existing library setting and adding the new one uninstalling and reinstalling the Sonos app adding just one subfolderThe latter item seemed to work .. kinda. It worked for the one folder I added, but that’s not a tenable solution when I have approximately eleventy quadbillion subfolders of music, ya know???? It seems like there might be something hecky with the Windows share settings, but as I’m not a professional sysadmin, I’m not sure how to fix it.

Here we go again, new phone and Sonos volume control does not work from lock screen, either it be the volume buttons or the widget. Sonos has done it again! have been through all in app settings aswel as security settings, I have a pixel 7.  I have to physically unlock phone and then able to change volume .... Good security hey.. 

I've never used the queue function ever but it keeps popping up before I can get in to the app. Can it be removed? 

Hello all, I am having an issue with my library that is stored on a synology NAS. The NAS is located at work and I use my home PC to sync my music library to the NAS. The NAS backup is in a to-way sync. Problem is, multipe versions of the same playlist are appearing on the android app, often followed by a series of numbers like it’s doing some sort of version control. I have checked my sync settings in synology and the files themselves. There is only one .m3u file in the playlists folder. How can this be remedied? Sonos documentation is not helpful. Is there a setting in synology that is doing a hidden version control/backup? I cannot delete playlists that don't exist in my files.

Hi, this morning i had to delete Spotify from sonos app.I wanted to reinstall it this evening and i can't find it anymore in thé app. She totally disappear from search bar result to add a service 

Having had the Sonos addiction for many years, I am now fortunate to have multiple Sonos players in various rooms. When I select a group like ‘kitchen’ is there an easy way of synching the volume to all the players in that group? Currently I have around 6 players in total in the kitchen and depending on who used them last, i have to manually sync the volume using the individual sliders for each player.  would be helpful if there is a ‘sync all’ type thing but I can’t see anything obvious.