Controllers & Music Services

Hi!I recently deleted my Music Library settings on the Sonos app on my Windows PC because of a change of USB drive.Now I cannot add my music files back because, although I can browse to the folder in Windows File Explorer and I can see the music folders on the USB drive, the OK button is greyed out in the Sonos app and I cannot select that location.If I plug the same USB drive directly into my Windows PC, the app is happy to accept it.Any help you can offer to a very inexperienced user would be greatly appreciated.

Bonjour,Pouvons-nous avoir deux comptes séparés sur un seul WIFISalutations 

Where can I download S2 software  for my Sonos One, iPhone 13 ProMax? The App store for iPhone list to many options.Bob

I like classical music and am used to a short silence between tracks but Sonos seems to merge each track with the end of the previous track.  How can I make a gap between tracks?  I have Sonos Play 5 speakers but feel this is an issue in the software.

So my sonos playlists keep randomly disappearing for days then reappearing. Then having got fed up today I did a lot of googling and found a workaround in this forum. This happens at the same time on all control remotes - 2 iPhones and 2 iPads.I followed the suggestion of going for sonos radio, learn more - just on one remote app. Then go back to home Menlo and behold all playlists appeared on ALL devices!!!!I have a sonos 3 as my control direct connect device….clearly a ‘hub’ software problem. Been there for more than 2 years now… please read this and figure it out please. 

Is there an opportunity to lock everywhere “on” so that when I turn on my TV everything will automatically follow?

If I try to play a short .wav file, ie less than 45 KB, the speaker crashes and disconnects from the network.Anything above 50 KB or so seems to work.This is happening with all types of speakers including Play:5, Five, Play:1 and Amp.This is something new but I’m not sure exactly when the trouble started.  I am currently on 15.2.1Has anyone else noticed this?

I just added an ADU to my house and want to have two separate sonos systems on one WIFI. One for the main house and one for the ADU. Ive tried to add another system but its not working. Can someone give me the step by step to add another system with different speakers? Would really appreciate it thanks

Is it Spotify or is it SONOS that determines what feeds/categories/sections are available within the Spotify service when it is connected on the SONOS controller?  I want to know who I should speak with because “DAILY MIXES” are no longer available to me via the SONOS controller, and some of the categories are using Spanish titles.  e.g  “Eschuchado receientemente”.

Hi, I subscribe to the PlanetRadio service to listen to Scala Radio without the adverts. I have successfully used this feature on my Sonos system for the past year however in the last fews weeks, the Premium features are not recognised and I get all the adverts. My PlanetRadio subscription works fine on my iphone and ipad.  I have tried everything I can think of…Re-authorizing the service Removing the service and re-adding. Shutting down all my Sonos devices and starting up using one factory reset Play 1The problem persists. Does anyone else have a similar issue? Any solutions? I have contacts PlanetRadio but they’ve only suggested the basic re-authorizing steps. Tim.

Does the Beam Gen2 work with an Android TV & an iphone &/or Mac? 

Unfortunately, I chose to update Sonos to 15.4 last night.I can no longer play any music ‘on this mobile device’ which is what I use almost daily.Is this a ‘feature’ where Sonos will no longer allow play from Androids, or a bug???

Al reproducir desde la aplicación de alexa music y conectar el sonos amp no me da la calidad de audio HD pero cuando lo conecto con ariplay ahi si me la da ayudenme porfa

I have two new Sonos speakers on Sonos 2 in my house - I have just built a garden room with separate router and am trying to use on an old I now renamed play 5.  It’s not S2 compatible. I assumed as it’s a separate network I could simply use Sonos one but I can’t get past the message to use S2 Sonos trying to bullying me into buying yet another product.  I’ve looked online and there are instructions on how to remove my other components but then I can’t get into S1 - I love the sound but this company drives me crazy …… any advice on how to fix this welcome. I’ve even tried to set up a separate account with a new email and that’s not working as the network is ultimately connected to the same broadband connection.

So the Plex integration doesn’t get HD or Hi Res flag in the interface when playing hi res files,When you “cast” from Roon over Sonos and it shows the signal path as being lossless again it doesn’t show the flag…Is there any way to get HD or Hi res flags other than streaming direct from local media library? Thanks

Looks the names of my zones have been changed somehow in my sonos profile and it is causing some rooms to play music and one of my rooms I can’t get music to play. I looked at my setup and it looks like the names are different from what was originally set up I need to redo my configuration and start from scratch.  What is the best way to do that?

New to the Sonos ecosystem so this may be a stupid question 🫣 have an Arc, sub gen 3, connected to 2 Era 100s as surrounds. Let’s say I’m watching a movie and accidentally touch the volume buttons on one Era 100, does that throw off the volume of just that one speaker or does it do nothing? 

I confirmed “Radiko” not in service.But Japanese customer want to use “Radiko.”Are there any plan to add “Radiko” in the future? 

Can I be connected to the same sistem by wifi through the mobilie and connected by ethernet with my mac?

I have my weekday alarm set to play Times Radio @ 5am weekday mornings and although the screen is saying that is what is playing, it is actually playing Classic FM ? This has happened 3 times now?

I have a Sonos Amp, and as part of my home air conditioning a Google tablet which I’d like to use to control the Sonos Amp.If I download the Sonos app, I need to run an update and get an error code 1101.I’ve called Sonos who said as the tablet doesn’t have a microphone, I need to buy a Sonos speaker with a microphone to set up Google Assistant, which means I can then control it via the Sonos speaker or the Google tablet.This sounds ridiculous to me. Is this right?

Cannot connect my Sonos app to the WD NAS

Over the past month or so, I've encountered several small but frequent issues with Spotify through Sonos. This is primarily but not exclusively when I use the Spotify app (I dislike the Sonos app).Includes things like:-When I start to play a podcast, it automatically jumps to another, completely unrelated podcast (not even the next one in a queue, or anything as sort-of logical as that). This will happen repeatedly. Eventually I can usually brute force it into playing the one I want but I can't identify the fix.-An album (not on shuffle) will simply stop playing at the end of, say, the third song. Or fifth. Or whatever. The completion bar remains near the end of the song and when I hit play, it will replay the song that just finished rather than move to the next.-No sound. A song or album will show as playing through the correct speakers in both Spotify and the Sonos app. Except it's not actually playing (maybe on some secret frequency the dog can hear- I'll ask her).-Sudden shift betw

For a year or so, I’ve had no problems asking Alexa to play ‘My Soundtrack’ or anything else. I could look at my phone and using the Android App skip etc, now I can only pause, and I can’t see the track. If I start the music from the Sonos App - all works as expected - but - that kind of removes the point of using Alexa in the first place. I’ve tried removing/readding the skill, doing all the usual unplugging etc Anything else I can/should try?