Controllers & Music Services

Hello! If you want to control easily your Sonos system, try the app Sonosequencr. You can do a lot of things with one touch, like surrounds level, pairing, unpairing, etc. It's really a good app et I use it every day!

The newly redesigned app for iOS is GARBAGE. A huge step backwards for what was an efficient way of routing music to specific rooms and speakers. It takes multiple non-intuitive steps to get the content to the place you want it. Talk about a massive screw up by the UI team. Who approved this mess? You have to tap three extra steps to get the music to the right location, and even then, you get caught in loops back and forth just trying to associate a source with a room. Seriously. Go back to the previous UI. This new one is a disaster.

Hi All, Newbie here. I'm just thinking out loud so that maybe someone will say " you can do that already" or perhaps Sonos can consider a suggestion. I've searched around, and it looks like we can't connect 1 sub into multiple 'rooms'. Naturally the suggestion is that if you are playing music into multiple rooms simultaneously then the sub will be confused and this would lead to a less than ideal outcome. Fair call. This is my setup: 2 Logical rooms. Room1: TV/Movies = Playbase + 2x Play 1 + Sub Room 2: Stereo Music = 2x Play 5(gen2) They are all in the same physical room though. The play 5 are next to my TV in my lounge room. First things first, the quality is impressive. Movies are great, imaging is good, and the sub fantastic. Play 1's make a perfect surround speaker for my environment. Stereo is amazing. The play 5's are a terrific stereo pair, and as many have mentioned, they hold their own in the bass department. However, I'm looking for a bit more omnidirecti

Once again it appears that Sonos has lost connectivity to my music server. I use the Sonos bridge together with a Sonos 5 player and multiple Sonos player apps on PC, Android and the Sonos controller. Along with not being able to see album art, clicking play on either my Sonos controller or in the Sonos PC app results in a notification to the effect of "Unable to play '<music title>' - cannot connect to //<myserver>/<share> because the server cannot be found." I'm getting pretty tired and angry about doing the routine to shutting down all devices including my router and then restarting in the order of router, bridge, Sonos 5 device. I've submitted diagnostic log 4072501.

My husband updated the sonos controller app this morning and since then I've been unable to connect to the sonos system. I deleted the app and installed the update and it won't find my Sonos system no matter what I do. Sonos controller on my Mac won't connect either.

If I am playing music on Sonos from the controller on my Mac, how can I stop the music also playing on the Sonos app on my iPhone? I don’t want to run down the battery on my iPhone is I’m using my Mac to play music.

The new app is terrible to use and makes what was a simple easy to use system over complicated, is there a way of using the previous App?

I upgraded to app v8 it started by not connecting to my 2 play 3s and 1 play 1, had too set it all up as a new system never had this happen when i have updated app. Also dont like the layout one bit, is there anyway to get the old ios app back on my ipad iphone both on ios 11.

I have the latest Android Sonos app (v6.3) on my BlackBerry PRIV (Android v6.0.1). When I enable the 'Allow volume control on homescreen' option, the Sonos volume control becomes the default volume that is adjusted when using the hardware volume buttons on the phone - great! But when I close the Sonos app (stop service or kill it completely), the Sonos volume sometimes remains the default volume. I have to start the app/service again and disable the 'Allow volume control on homescreen' option to regain normal volume control. Is anyone else having this problem? Thanks, -Paul

I have been using the Sonos Desktop Controller on my PC for a long time and it has always worked. Three days ago it suddenly stopped working. I have tried uninstalling the controller and re-installing new one. It continues to give me the same Windows error message. Is anyone else experiencing something similar? Solutions?

Just got a Play 1 and finally got it connected. I thought I was able to successfully add both Amazon and Pandora. However, when I try to play through Sonos I get an error message that says unable to play music check your Sonos app. I'm confused because they appear in the app but don't seem to want to play through the speaker. Any suggestions?

My UPnP server started dropping after updating to Controller App version 8.2.2 on a Windows 10 PC. The UPnP server stops playing after a few minutes and disappears from my list of music sources. I have to keep going back to Advanced Settings, then de-select and re-select the Show UPnP Servers option to bring it back. App still works otherwise and this UPnP server was working fine until the latest software update. Current system setup was also working fine and has not been modified.

Sonos, please hire a proper information architect for your app development and test it on users to make sure it is intuitive, before releasing it. That is good practice and would save us all a lot of hassle. Really not happy with the new app. Why are basic rules broken? That is silly and makes you come across as unprofessional.

I can't install the sonos controller as it keeps saying that the version is unconfirmed, and that there is a problem confirming that the sonos controller is up to date! please help

Hi All. I'm trying to play my audible audiobooks on my Sonos system. I've registered them within the Mac controller and that has been accepted. Unfortunately I cannot find them in the controller. The books are held within iTunes in the iBooks section. I feel this might be the problem. Can you offer any advice?

My Bridge has stopped working I have no lights on the rear & no white light on the top of the bridge I have also tried all the usual troubleshooting tips

I suggest a capability in the Controller App. BLUF: When you group rooms, the volume levels are set in order to achieve balance and equality. Situation. In my great room (living room, kitchen, eating area) I have the playbar, sub, and a pair of play 2 for my TV. I also have a pair of play 3 near the TV and a pair of play 1 at the other end of the great room. In this great room I have three "rooms" in Sonos. TV room (playbar...), Music Room (Play 5), and the kitchen (play 1). Sometimes I like to group them all together. When I do this, I have to adjust the volume for each room in order to achieve balance/ equality. Could there be a present or another way to group rooms with a present volume control? Or, to create a room of several rooms and then establish levels using the setup?

I have lost my iTunes playlists in Sonos. Followed the directions in the Support section regarding this topic. Playlists still don't appear.

I thin it is all in the title. How do I add a Spotify radio station to Sonos favorites?

obviously i have a iphone 4 .. sonos working well .. but now the sonos has decided that i am forced to buy a new phone to use the system i paid a fortune for .. it is totally unacceptable .. just let the old version run on the phone ... i didnt want any more features, i just want to be use my phone .. i thought sonos cares about its customers but clearly not .. my 9/10 rating for sonos is now 0/10 and i will try to convicne all my friends not to invest in sonos .. i am so angry with sonos

I have a Samsung Galaxy S7 Edge. I have 2 widgets on a home screen. I've had my Sonos system for several years and the widgets would never disconnect from the app. But in the last 8 to 10 months or so the widgets are continuously disconnecting. I don't understand why?

Hi All, I've been trying really hard but cannot seem to find similar topics or results for my quest. I've only managed to successfully set up after about 3 full reset and about 3hours of my time last night :D Now that I've managed to set up 1 controller from my iPad, I would like to do the same for my iPhone and Mac but have not been very successful. Version Unconfirmed - There a problem confirming if your Sonos controller is up-to-date (This msg was on all 3 device, which I managed to successfully get working on iPad now.) Both other devices, when I reach the step to configure (press play/pause + Volume up) the orange blinking led does not seem to stay long enough before the next step in the sonos app. By the time Sonos finish configure, its in a white led mode. iPhone won't find Sonos on wifi via (settings > Wifi) Mac OS - goes to connecting, does not lose access to my normal wireless network and Sonos turns back to white Led, > Resulting in check light > do you see a stead

I currently have version 7.4 of the Sonos app on my Iphone 7 Plus. I want to update to version 8.0 of the Sonos Controller app. In the app, I click "Update Now" and it takes me to a screen saying "Sonos App Needs Updating." I press "Update," and I go to the Apple App store to the Sonos Controller app page. There is no opportunity to update. Instead the only button is "Open." I click "Open" and it takes me back to the Sonos app, which I already have on my Iphone. A circle. Suggestions on how step off the carousel and update my app to version 8.0? Thanks.

I have a group on Sonos at work that has 3 rooms set on it, no matter what I do the average volume of all 3 of the rooms has to be at 50%. I can't do anything to change it. All are Sonos Connects. So there are times when I have to have one room that's super loud just so I can have the other rooms somewhat quiet. I;ve searched the internet, forums, whatever you can think of and I haven't found any solutions to this issue. It does it whether I'm using an iPhone, Android, or the Windows Controller. All the rooms we have are set to Variable. And yes, it shows individual volume sliders, but the group volume has to average to be 50%, so if I change one very low, the other 2 rooms will get louder so the group stays at 50% I have submitted diagnostics and the number is 8170900.

TIDAL on Sonos is great (excluding a slight issue I am having at the moment but the fab support team are working hard to resolve it for me) but what is missing is the ability to 'Favourite' TIDAL playlist, artists, albums and tracks directly from the Sonos App. For example, if I hear a track I like by a new artists and want to favourite that artists so they appear in the 'My Artist' section of TIDAL on Sonos I have to leave the Sonos App, open TIDAL, search the artist and then favourite them... a long winded way you'll all agree.