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Barney Rubble 76
Contributor I
December 22, 2017
Answered

My Bridge has stopped working

  • December 22, 2017
  • 7 replies
  • 826 views
My Bridge has stopped working I have no lights on the rear & no white light on the top of the bridge I have also tried all the usual troubleshooting tips
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    Best answer by Chris
    Doesn't sound good. Do you have another Sonos device that is close to router you can use to make the ethernet connection?

    7 replies

    Chris
    ChrisAnswer
    Lead Maestro
    December 22, 2017
    Doesn't sound good. Do you have another Sonos device that is close to router you can use to make the ethernet connection?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Barney Rubble 76Author
    Contributor I
    December 22, 2017
    Hi Chris no I have even tried a wired connection direct from the router - Bridge
    Barney Rubble 76Author
    Contributor I
    December 22, 2017
    There are also no lights on the rear which normally flicker plus no longer a white light on the top of the bridge I have also tried the reset button
    Chris
    Chris
    Lead Maestro
    December 22, 2017
    Yea it sounds dead. I was saying hook one ️of your speakers or their devices to your router that can act as bridge. Else you will need a new one or some snow device to plug in router if you still want sonos net

    If you want to operate without a bridge device. Hooking one speaker temporarily to router. Bring up controller. Settings advanced. WiFi setup. Run WiFi setup then you can take speaker back we’re belongs and temporarily be using WiFi only mode.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Barney Rubble 76Author
      Contributor I
      December 22, 2017
      I have tried what you suggested connecting a play speaker direct to my router & this worked thanks ? I then connected it all back up & tried
      A different power lead & the bridge connect is now working it was the power lead it's knackered.
        Chris
        Chris
        Lead Maestro
        December 22, 2017
        Great news!
        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        jgatie
        jgatie
        December 23, 2017
        Yeah, the power supplies on the Bridge have been know to go before the device itself.
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