Widget Problem

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I have a Samsung Galaxy S7 Edge. I have 2 widgets on a home screen. I've had my Sonos system for several years and the widgets would never disconnect from the app. But in the last 8 to 10 months or so the widgets are continuously disconnecting. I don't understand why?

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Stanley_4

Grand Maestro

Next time it happens send in a diagnostic and post the number here so Sonod Staff can check to see if they can see the issue. Several of us are reporting similar problems.

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mgreer316Author

Avid Contributor I

I'm trying to submit a diagnostic report but it keeps bombing out telling me to try again.

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M

mgreer316Author

Avid Contributor I

This is what I get.

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Ryan S

Retired Sonos Staff

Based on the signal strength showing up on your phone, I think that this might be the reason you're having trouble. To start with, I'd suggest rebooting your router and checking the wireless channel.

If you're still having issues, I'd recommend that you give us a call and have a technician take a look at the system with you.

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M

mgreer316Author

Avid Contributor I

Mo, signal strength is not the issue. I bought a 3rd party Sonos widget app years ago and it always is connected. Plus, like I said thus us a relatively new problem. My wifi has stayed the same for years and widget connections have been consistent until recently. This issue is relatively new.

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