Controllers & Music Services

I just upgraded to IPhone 8+ from an iPhone 6s+ and Sonos will not play from the app on my new phone; rather, it says I lust play from the 6s+ instead. I cannot find a way to disassociate from the old phone and enable the new phone. Help! Very frustrating.

Hi. I upgraded to Sierra 10.12.6 beta and I can no longer launch my desktop controller. Everything works fine on my iPad Mini and iPhone 6, even on my MacBook Pro which is still on El Capitan. The other thin that changed is that I installed a player connected to a Connect:Amp that powers my Surround speakers. I cannot send any diagnostics from the app since I can't access the menu. I have a bridge connected to my router, the PlayBar is wired to the Connect:Amp via Cat5 cable, my Play:3 is wireless, my Connect is wireless and my Play:5 is wired via a Cat5 to the router. Can you tell me what to do ?

Trueplay is now available for the world to try and we’d love to hear what you think about the tuning. Have you noticed a change in your home? What are your impressions? Personally, I first set up Trueplay in the worst possible situation I had at home, an original PLAY:5 sitting half behind a hollowed out speaker tower speaker which was used as a table for a record player (it’s a long story). The room has stone floors, high ceilings, and a few couches. The difference was immense. After my dance around the room the PLAY:5 sounded like a completely different speaker. The highs were much clearer, and the lows resonated better throughout the room. Friends in the house couldn’t believe the difference either. The next room I tested was much better off. The PLAY:3 in there was in a better place already, sitting toward the corner of the room, on top of a table. Wood floors, much smaller room, lower ceilings. There was still a noticeable change, as Trueplay really does help out the PLAY

Hi guys, I have just invested in a couple of Sonos speakers and have set up my iPhone and my wife's iPhone as controllers. I was wondering, would we be able to have separate favourites on our My Sonos pages? or do we have to share the space. At the moment it is just full of my favourite albums on both iPhones and my wife would like her own stuff on there. Cheers, Tom

I am planning to bay a CR200. Is it stil possible to add it to my Sonos system? - or is it going to be outdated like the cr100?

I am not able to update my Sonos Controller and getting error 1101. I have tried all steps for debugging but no help. It does not let me in to controller home for accessing any options.

Living in the Midwest in the sticks... We are always having severe weather. It would be great if Sonos could offer the feature to turn on or turn off weather alerts of certain types and for specific counties. While we have a weather radio - it is only in one room. Having Sonos products in every room would certainly grab attention much quicker...

I know that there's no official web controller however there's: https://github.com/denysvitali/sonos-web However, I was wondering if there's one people generally use besides the one I posted (to which I have no affiliation). Kind regards, Paulo

I love the CR100. It's so much faster than running an app on my iPhone (just pick it up and you're off...no app to run, no new interface to learn), it has dedicated buttons for all of the major features, and I've been using it for about 9 years now. Recently Pandora stopped working from the CR100. I can play Pandora from my iPhone, but not the CR100. When I select it, the CR100 says "Unable to browse music". So I tried going to the Music Menu > System Settings > Music Service Settings, OH but wait! Music Service Settings has been removed. Now there is NO WAY to add, change or remove music services from the CR100. Don't get me wrong, I know the CR100 is a dinosaur. I know it doesn't have enough oomph to run the new protocols, etc. I just want my Pandora to continue working. And if that's not possible then would Sonos be willing to open up the CR100 code to the Open Source community? Maybe some of us developers could revive the best little Sonos controller out there...

Hey, I just updated to the latest Sonos controller software on my laptop about five minutes ago and for some reason it has had the following affects on my system: Sub-Woofer: completely lost all 'oomph!' - it's actually hard to tell whether it's on or off now. Surround Speakers (Two Play 1s): Sound coming out all crackly and muted. Playbar: same issues as surround speakers. Overall the sound is generally just more muted, and the bass is now weak across the whole system, even if I turn the sub-woofer up full, you can barely hear the bass. It's a real shame because the last couple of updates seemed to really boost the sound quality overall, but this latest sound is crap. And before anyone asks: No, I have not done anything to the equipment, literally just updated the software. Is there a way to roll-back to the previous update? Anyone else noticed this? Cheers, Andy

Is there a method to adjust volume based on numerical values to ensure that your system volume is consistent

Is there anyway to setup alarms to fade-in over a set time? Like with my Philips Hue lights where I simulate a sunrise, I would like to gradually increase the music volume over say 10min.

I have two sonos systems in different houses. Do you use the same Sonos app to control?

I have a ipod touch 4 that i want to use with the Sonos app and my itunes library as well as Spotify and Deezer.It deems the latest Sonos app i can use is 6.2.2 which I have installed.When trying to connect to an existing system I get a message informing me there is a problem and contact Sonos.Anyone know if I am trying to do something thats not possible ?

I don't own a CR100 controller, so I don't see why anyone else should get to use one, or even want one in the first place. I am struggling with the reasons to actually kill the CR100 off so could you please help me by answering the following question: 'Despite not owning a CR100 my life will be so much better when the CR100 is dead for the following reasons......' I do have one, 'because SONOS told me it was a good idea.' I ask politely that posters stay on topic and provide valid reasons relating to life improvements they will receive when the nasty CR100 is gone. Regards Dave

Allow users to customize the keyboard shortcuts because the default Sonos desktop shortcuts are uncommon and inconvenient

I'd like to know what the most current firmware versions are for the above products. My CR100 is on 4.3 build 251..280 and my Zone players are on 8.2 build 39247040c. i want to make sure that I have the last/latest firmware updates from Sonos. Thanks.

Whenever I click to update I am taken to the App Store to update. All the App Store allows to do is open the app again and nothing gets updated. Very frustrating.

I would like to have a new update fix for iPhone X asap.

I'm away from home for the holidays and just realized that I have an automated Sonos alarm setup. I was hoping I could remotely disable this (just like every other "smart" device on earth), but found another post here claiming that the only way to deal with this is to have a "friend or family member get as close to my home as possible to login to my wifi, use my credentials, and alter the alarm settings." This can't seriously be true, can it? I can't simply turn off my alarm using my phone whenever I travel (which would effectively mean that this feature is entirely useless for anyone who ever travels)? Is my Sonos system going to uncontrollably blare loud music disturbing my neighbors for the next 10 days???

Have had Sonos since 2012. Equipment was all installed and registered under my name and email. Somehow, after moving to a new home, my son managed to change the email and system registration. Now am locked out and can't setup system using all of my current equipment. Have Play 1, Play 3, Play 5, 2 Connect units and 2 connect Amps.

Was playing through connect in my living room an hour or so ago. This room has now disappeared from the app. I've tried rebooting the connect and my router and neither get the connect to show. The connect does come up if I connect directly to the router with a cable. Everything else in the room is working over WiFi and as I said, it was working over WiFi a couple of hours ago . Very very annoying how can I fix this

When tagging music with genre, it should be possible to use more than one and instead have multiple genres. For example: Benjamin Grosvenor's Rhapsody in Blue is not just "classical". It is "classical" and "piano" and "piano concerts" and "romantic" and "british". Rammstein's Herzeleid is not just "rock" but also "industrial metal" and "neue deutsche härte" and "german". Mike Oldfield's Exposed is not just "pop" but also "guitar" and "live" and "symphonic rock" and "orchestral". It is extremely difficult to shoehorn music into genres as it is, keeping it organised with only one genre is downright impossible. Some cross-over genres are even so eclectic that setting just one genre is unfeasible, e.g. Rodrigo y Gabriela or Roger Greenawalt and David Barratt's Beatles on Ukulele project. I am aware that using a UPnP server remedies this but since UPnP support is rudimentary at best (not mentioning having to have a server running), this is not a viable solution.

.. all nicely listed out like it is on my computer or CR200? If this is possible, please give me specific info on how to get there from another Sonos ios screen. Thank you.

I used to rave about SONOS a few years ago when I bought my system. Today, I regret it! The controller is the most unreliable piece of carp I have ever bought in my life. It crashes for no reason; it stops playing for no reason. It does not recognize my music library. It is capricious. I could go on and on...:@