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taqu1174
Contributor I
November 28, 2017
Question

Worst Controller Ever

  • November 28, 2017
  • 15 replies
  • 708 views
I used to rave about SONOS a few years ago when I bought my system. Today, I regret it! The controller is the most unreliable piece of carp I have ever bought in my life. It crashes for no reason; it stops playing for no reason. It does not recognize my music library. It is capricious. I could go on and on...:@
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    Airgetlam
    Airgetlam
    February 9, 2018
    Well, all of that actually points to a problem with IP addresses, if it's connected to the same SSID as the rest of the system.

    The quick and dirty fix is to unplug the Sonos devices, then reboot your router. Once the router is back up, plug in the first Sonos device, preferably the one that is wired. Give it a minute to boot up, then move on to the next one and plug it in. Wait for it to boot before moving on to the next, and repeat for as many Sonos devices as you have.

    There's a longer term fix, which requires you to reserve IP addresses for all of your Sonos devices in your router's IP address table, but that usually requires a check of the manual for the router.
    Bruce
    Stuart_W
    Stuart_W
    World-Class Superstar
    February 9, 2018
    You don't want to wire it to your computer either. Wire it directly to the router
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    dalob
    Contributor I
    February 9, 2018
    It was only connected to the computer so I could re add it to the network. Once this was done it was connected back to the router via Ethernet.

    After this it worked for a while but then was skipping songs again. I left the area and therefore the network for a while, came back and connected my phone to the network again and what do you know, the play 3 is not showing up again. Very frustrating

    I hadn’t heard about reserving ip’s for a sonos device before but will give it a go and see how it fares (once I re add it to the network)
    SpicySpice
    February 10, 2018
    The new Sonos app is absolute rubbish. It's far less reliable than the old version.

    I often find issues when trying to select or deselect rooms. The tick box says it's on/off but the speaker doesn't respond until you do it a second time. Yes my software is updated, no it's not a problem with my networking infrastructure.
    chickentender
    chickentender
    February 10, 2018
    I quite like the newest release of the revamp. I had issues initially months ago, but this last one addressed quite a few issues of mine.
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