Controllers & Music Services

Yes, this is one more thread about the new app, hooray!I’ve noticed recently that the battery life of my phone has decreased. I used to sustain a charge for six days, but it is down to five. (My Moto53g has a 5000 mAh battery, and I have things like GPS turned off.)Obviously, there can be many reasons for this, but when I checked last night what has been taken battery, the Sonos app topped the list with 24%, before Poweramp with 11%. To note here is that while I’m working, I mainly listen to music from the phone, although I work from home.I surely have permitted Sonos to be active in the background, but I find it ironic that it consumes this much power, when ever so often I open the app it says that it can’t find any system, and it takes it while before it finds it again.

Sonos software on Andrioid is pure garbage.  Absolute TRASH.  Crashes nearly every day.  But funny...on my other cell phone, also Android, I can play Spotify music easily using office wifi.  So if you ask Sonos about this problem, they say “Well it’s a problem with your office wifi”.  Nope...works great.  The s****y software doesn’t.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi I’ve not posted before and it’s a little confusing but here goes. Like loads of other people on here after updating the new Sonos app nothing works properly.i have a possible solution. I’d like me you have old iPhones or iPads in drawers not used , grab one. If the phone or iPad doesn’t have anything higher than iOS 15 installed it’s ideal. First turn off iOS updates then download Sonos 1, this will ask you to down load to s2. Click the button and a message will inform you that the new app can’t be run and an older version will be installed. That the gold sonos thumbnail one.Im now back up and running on the system with no probs. Hopefully Sonos/apple will fix the new app problem but until then give this a go.

Thanks again Salami Slices- I do have my library back and it is functional!  I still do not have ability to search and play/rearrange songs from queue like before but for now, I am OK. I do have a question.  I created an Amazon playlist.  It does show up in my music when I select Amazon as my streaming service.  It plays the same songs though and there is no ability to shuffle or turn on crossfade.  I read you need to load to a SONOS playlist.  I can’t do this- is this because the functionality broke with 80.00.04 and 80.00.11? Does anyone know how I can get the Amazon playlists copied to SONOS playlists?  I know Apple and SONOS do not play well together but thought I could get Amazon working.

I have been a big fan of Sonos for some time. I own the Arc, Sub (Gen 3), Beam (Gen 2), Sub Mini, and Move. While the previous app was not very good it also wasn't very bad. It was tolerable even if the user interface looked like it was designed by a high schooler in an entry level computer class. At least it worked with minimal lag.For all of the reasons stated by your customers the new app is a complete disaster. The fact that you would release such an app tells me that you are either grossly incompetent or you just don’t care about your customers. Do your software product managers understand how to create a product roadmap and how to determine customer needs and requirements? I may never buy another Sonos product because of this utter failure. I am disgusted with you Sonos and suggest that you start consulting your legal team because there may be multidistrict litigation or class action litigation arising from the adverse impact your new app has on a consumer’s ability to enjoy the

At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we’ll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June.  In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibili

I haven’t even checked other posts and them likely seeing to the choir here, but I’m at least vaguely amused by the new Sonos app that is more difficult to navigate through and has the same exact issues as the previous app. Now they’re just harder or impossible to get to. I haven’t even checked other posts and them likely seeing to the choir here, but I’m at least vaguely amused by the new Sonos app that is more difficult to navigate through and has the same exact issues as the previous app. Now they’re just harder or impossible to get to. For example,well, this might be a new issue, the app continually tells me that it is playing in the living room, even when I select other rooms. Let me change. So, that’s cool.  Well, this might be a new issue, the app continually tells me that it is playing in the living room, even when I select other rooms. Let me change. So, that’s cool. Then, I can usually not be able to play my radio news station, because it will select another station. This tim

I just downloaded the new v80 Sonos S2 app and first impression is not too good. Hope they change this soon. This is what is foundThe app gives an error when trying to play a radiostation on MyTuner Radio service in the Recently played section.  Some contact card are so big that when you want to swipe down to close it, I open the Homescreen/Lockscreen of my iPhone. When I want to play a radio station from the Favorites section an additional unnecessary card is opened with only a Play button. Why not start playing without opening this screen? The favorites are now mixed. So Spotify and RadioStation favorites are in one list. That is annoying.  The list of favorites is not sorted in any way neither can they be ordered according to my favorites.  The room for the name of the system on top of the Home Screen is very limited and so, it is always abbreviated with dots.  What is your annoyance?

Who could have possibly thought it was a good idea to sign off on this new app

Anybody read the Verge article https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview. How can anyone be as dense and stupid as Spence. Really?  Really?  Look at the community here. Look at Twitter. Look at reviews on the App Store. This was the most pathetic and disastrous rollout of new software in this history of the planet, and the guy totally doesn’t get it and is spouting fiction and excuses.  Un..f...ingbelievable.

Hello everyoneYesterday I managed to get My Library (the My Music folder on my Windows 10 desktop) to be recognized and connect to the new app. Today it seems to be working well on all my speakers and using Desktop and Android phones to control.It could be something Sonos has done. Not sure. I added Sonos as an authorized sharer of the My Music folder in Windows. That hadn’t worked in the past but did yesterday. Prior to that I had no access to My Library and the work around suggested by Customer Support didn’t work.  My next priority is being able to edit the queues.Lets see what happens.

i need to vocalize myself regarding then new sonos app. I like it, I accept it and I feel hope for the webapp, that indicate modernization for the desktop app. But, when the app was push onto me, I accepted the change as it gave me hope there was a reason for…and that reason would be the Sonos Ace headphones. Now, I am left confused and a bit unsettled. The app did not seem to have anything to do, and will not have anything to do with Ace. What is the point of modernizing the controller for the eco system, if it is not an eco-system. I wanted to enjoy the app as main player for my music, but now this seems to be instead some classical corporate silo thinking. What is going on!?

10 years+ user, Beam, 2x S5, 3 x S1 and two Symfonisk lamps.So, after 15 minutes of looking, I still cannot get music playing in my office.Also getting mysterious ‘Unable to Load - Some Information is missing from this content’ message. There is nothing there I can act on …. WTF The new App seems set up to follow the steps of some hypothetical user, not an actual Sonos user.Honestly, until this gets clearer, I can no longer recommend Sonos products.  

I haven’t talked to anyone that doesn’t hate the new app. A dozen friends and it’s hatred only. No middle ground.  I haven’t gone through this forum, but my main problem is this: I have music playing on “patio” and and when I change music, it ALWAYS plays the new selection on “basement.” It appears to be bc it’s the first alphabetical selection. Unfortunately basement is a playbar that has tv on, so I have to apologize to someone, deselect basement and deselect patio (or any room). Every time. Awful update.   

I chose not to update after reading all the bad press. Decided to wait until SONOS would have fixed things. Just now I discovered that the SONOS app on my iPhone had updated ALL BY ITSELF. To me that is unacceptable, it’s a total mess now, can’t play my music library (although that feature was already missing since last week), can’t find my favourite radio stations, alarms etc.. Besides that, it is all totally counter-intuitive. Cannot believe SONOS forces this update on us. This is NOT OK SONOS. Has this happened to others; having update installed without giving permission???

Hi, with all of the fall-out from the new Sonos App Launched on 7th May, I’ve had an idea which would certainly address many people’s concerns regarding the new user interface and problems which people are experiencing regarding accessibility and usability. As Background I’m totally blind and a voiceover screen reader user on IOS, so my main concerns relate to accessibility of the new user interface. Would it be a possibility to have all of the functionality of the new app but with two different user interfaces (contemporary which would be the new redesigned app) and Classic (which would be the old app layout with tabs across the bottom and the same operation as before. In the settings menu, in app preferences the user could select the appropriate interface for them, Contemporary or Classic, and be presented with the app looking and operating in the way they want it. All of the functionality which underpins the new app and the firmwear on each device could be retained and the user coul

I’ve been a Sonos user for over 19 years.I’ve been a Product Manager for over 15 years (manage a team of 75 people.)The new app is unimaginably bad.Honestly the only way to fix this is to fire your product management team.  

Basic functionality is missing from the new app.  I cant even see what volume number speakers are on unless i click into the group.  Syncing all grouped speakers to the same volume feature would be super useful.  Doesn't seem like Im the only one who isnt a fan of the new app.

Why release software before it has been checked? - why discontinue working apps (DesktopApp) before supplying an updated one? - why do Sonos continue to employ useless software engineers instead of populating the workforce with more able 12 year olds?At least Apple support devices for at least 7 years - my 18 month old Sonos set up seems obsolete already.I was just sent this in an online chat “To access your music library on Sonos, you can stream it from any computer or network attached storage drive to your Sonos system. Here's how you can do it using the Sonos app for macOS or Windows”   - the chat ended when I asked where to get this App. 

I’m really missing the now absent AutoPlay feature on Line-In ports as of the latest 80.00.08 (BOOOOB?) update.As I’m using a Sonos system (2xFive+1xSub gen 3) in my office as the main driver for my Desktop PC (Linux, premium sound card connected via jack to Sonos’ Line-In port) I find myself (annoyingly)often having to open the app on my phone in order to enable this Line-In port.This whole operation is really unnecessary since I’m quite confident the Line-In config option still exists on OS2 and porting/refactoring this feature wouldn’t take a huge effort since we’re just talking about a toggle that enables a config flag in the existing OS2 platform (just guessing here).I know for a fact that the current firmware on all my devices was OS2 while using the previous app, so obviously the API to do this is still available.Beautiful hardware that’s constantly apologizing for it’s PoS software.

Want to queue albums or tracks, play next or add to end of queue or just play top tracks for an artist... JUST CANT DO ANY OF ITAlso with volume please bring back digits as well as slider, lots of us have a sweet spot depending on what we're doing while listening. Did none of this come up with beta testing. Major fail SonoS!

Used mainly for streaming iTunes library. At first not recognising the shared music file on my NAS. I then loaded the Sonos S2 App on my Mac Studio and was able to delete and re-enter the music directory on to my Sonos Port. Next, still on my Mac, my NAS password was not accepted so I deleted the password and re-entered it and this time was accepted. From my iPad, my NAS music folder was visibly present on my Port including album art. So S..L..O..W, but I was able to select a file to play, however, on every occasion I got a “something went wrong message”. This is where I am now, no music able to play yet. Fortunately, I have another brand of streamer which continues to access and play from the same music folder. If the Sonos app problems still persist in a month’s time I will ditch my Port. I feel sorry for those users who have invested intensively in Sonos products. My Port is connected by ethernet and I have also dis-connected my boost.

“The Sonos app is redesigned and better than ever. Get the latest update now.”Yes, that’s honestly the banner at the top of this page:Sonos liesHilarious Sonos - let me rewrite that banner for you:The Sonos app is redesigned and worse than ever. Get the latest update now if you want to lose a lot of functionality and really regret doing it.Looks like their headphones will be released this week and I won’t be throwing good money after bad - a boycott might remind them who pays their wages.

For those (geek, advanced android user) who want comfort and not wait for the return of this function, with Android only and luck, you can use the much missed Macronos application (His dev should have been hired by Sonos...).But you have to find the apk on an alternative store.Afterwards it's quite intuitive.And there are many other features, such as quickly launching a favorite on a speaker or a group of speakers.Macronos has still been working as well for years even though this App is no longer supported. Oh thank you very much!By the way, another feature that is really missing and which does not appear much as feedback is the control via the notification bar and the lock screen.Having to systematically open the app to adjust the volume or stop the music is simply a nightmare!It is urgent need to restore this control!  

How frustrating. I spent all day trying to get Sonos to connect to my iTunes library (music folder).  End result, I had to turn on file sharing, but my MAC would not allow me to do so. sTo get around that I opened terminal and did it manually via command line - sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.smbd.plistwhile you have terminal open type whoami to see the name you are logged in with and use that when prompted for user name and passwordso go back into system preferences-sharing and be sure file sharing is now turned on from manually turning on in terminal... be sure you click on the music folder and click options and make sure to check the box for “share files and folders using SMB now go back to Sonos app on your MAC and manage - Music Library Settings - and click the plus sign under the empty box to add location of your music. Choose the last option (network device or NAS drive). Here is where you need to put your \\computer name\location of your music and