Controllers & Music Services

Thanks for making the app such that I can’t even run it on my preferred old devices (and killing the old S2 app, which worked on everything in my house).  Not everyone wants to buy a new phone every year.  The last thing I expect is for my stereo system to essentially be useless because I can’t run the app anymore, especially from things like an old iPod touch (which I keep using for music).  I expect these things to work for more than three years.  Apparently, you don’t (at least on the software side).

I was able to buy a couple of Sonos One and a soundbar why my company moved in a new location and was eager to make them play. I must add that I own a complete system at home and was very happy with it. The was is the key and everything said was before the f%”=)&?/(ç”(&g update the S2 App. I have applied a factory reset to the units and tried to build a new system. Then it quickly turned to a real nightmare.First of all, the Sonos App wants to know your exact location. Except of trying to get a maximum of data about you, I don’t see the point.Then the App was able to find the first Sonos One and tried to connect it to a WiFi network. So far so good but the WiFi network selected was not the one my smartphone was connected to.After many other iterations, I believe (absolutely not sure) my smartphone and the Sonos One were on the same WiFi network. Then came the update of the Sonos One since it was disconnected for about a year. The update was, guess what, unsuccessful …You can tr

Found this today and it actually looks reasonable from Sonos’s perspective…and from the perspective of sonos needing long-term, sustainable, service revenue from us.  again, this is not my opinion  “After having played around with play.sonos.comTried it on , macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward; the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API) We as users are being separated from our Sonos devices currently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (

Does anyone know if S1 has also dropped the use of SMBv1 in the latest up(down)grade?Obviously we were all told that old devices couldn’t go up to SMBv2 in the old switch to the S2 system and so my Music Library dropped to SMBv1 to match. If the new upgrade has removed SMBv1 from everything, what else do the old S1 systems support that could find shared music? Not really interested in handing my details (and money) to Plex just for this functionality.

Apparently the executives of Sonos are frat boy so they don't understand the concept of informed consent. A horrible update was forced upon me without my consent. And now the products that I spent thousands of dollars on are no longer worth a dime. When I made a comment on this forum about that situation someone hid my comment in a much larger multi-page thread without my consent. When I made that comment they also added that comment as one of my favorites without my consent so that now I have to go in and figure out a way to take it off of my favorites so that I will stop getting emails every single time someone else posts a comment on a thread that I had nothing to do with. I posted my own. My own comment was moved so that it would get it hidden and I would still receive email after email after email every time someone else makes a comment in someone else's thread that has nothing to do with me. Informed consent is important in private life and public life and professional life. Spen

Hi allI have two CR200 running inside an up-to-date S1 system, it works perfectly.I saw this topic here: It works. These devices are one of the reason, why Sonos split the devices into S1 and S2 devices.I have them running since 10 years, and I always did an update. I just recently had to reset my configuration, and it was a challenge to get them back into the system.When adding the CR200, I found, that one player must be connected with a LAN cable to the router directly.It does not work, if the LAN connected player is behind a bridge (what I normally have). After it is added, there still must be one player LAN connected, but then it can be behind a bridge. I guess this has to do with a network broadcast message, which does not go through a bridge. If anyone is interested in more details, feel free to answer here.

went outside to listen to some music on a warm spring day. opened the S2 app and discovered it had been “upgraded”. and it demanded I “sign in” before allowing me to access my own property. After several minutes of trying to work around the thing I finally relented and went down to the basement to look up my Sonos credentials. which the app decided were invalid. This is not the first time I have suffered through one of Sonos’ completely unnecessary and unavoidable updates. So I gots to ask, why would anybody spend more for this intrusive crap than any one of the less expensive systems available?

All the things I used to like about the Sonos listening environment are gone.  Search for an artist, play one song now or add to end of queue.  Seems like all you can do is play an entire album from an artist and not select individual songs.  The thing I always loved about Sonos was that I could sit on my patio and queue up 20 songs and relax.  There seems to be no way to create a playlist on this new app?   I see they’re probably making the app so it relies on the playlists already built in your connected music services.  That’s fine but they better smooth out and advance this new app quickly.   Rating:  F+

How do I add new songs to my playlists?

This whole thing is a joke, I honestly don’t understand how this could happen.In order to launch an update like this, dozens of people need to go through this project, and it’s just impossible that they “missed” all these things. It’s screaming high level incompetence, it’s screaming higher-ups that don’t listen to feedback, it sounds like a company that does not even understand their customers.But even when I say, “it sounds like a company that does not even understand their customers” it makes no sense, because I’m very sure that 90% of Sonos staff go home and listen to these speakers too, so why would they make their own speakers worse?These speakers are very much a home appliance, and it’s utterly unacceptable to take features away from users.I demand Sonos to revert to the previous version of the app, and in the meantime maybe launch a beta for this new redesign.

Hi guys! I have two questions:Got the new Sonos app version 80 yesterday. Today i updated my sonos products. As i understand it the software for the sonos speakers should also be 80, but in my case all my products are version 78.1-5202. Is this normal? If i click on system update the app says there are no updates available. Where can i see status about Sonosnet in the new app? The old one said WM:0 (i believe) but this has been removed from system information.

Sonos app forced an update this evening. WHY?After updating to the new app last week which is a bleeping disaster. Created a workaround using my computer (I DO NOT STREAM MY MUSIC IS ON A LOCAL LIBRARY), my iphone and ipad.This evening the app forced another update NOW everything is MUCKED UP. The sonos (windows) app does allow me to set up the library. GUYS are you outsourcing your app development to the neighborhood coding schools for kids. FIX THE ISSUE. I have over $3k+ invested in Sonos products as of last week they are worth less than 6 used bricks!!!! Can I get my hard earned money back?

No Native SONOS app for macOS and Windows any more. This is unacceptable. Web app is slow and laggy!

Where do I get the old IOS version of the controller? The current version has way too many features and functions that are still broken. I would rather use the old version until the new app is out of development. 

Morning all. Like the look of the new app and good to see developments.But I see two issues upon first usage, which would be good to get some help with please:Significant delay on opening the app on Android 13 on Sony Xperia 1 III. The page opens and says it’s looking for your system (which is all there) but it takes a good 30 seconds to find it. WIFI is very strong multiple wifi6 sat’s and all up to date. Web Version …. opens and looks good but then says ‘internal error’. Laptop is Win11, fully up to date, brand new and very vanilla high end Dell unit with few apps loaded and all, again, very vanilla run of the mill things … nothing fancy. Screenshot below …. can post one of the Android error as well.Appreciate any help. It’s a new thing and I guess updates are already in the mix to iron out issues. Many thanks 

Lately I can’t get customer service on the phone I’ve called three separate day and have waited from 45 minutes to a nearly an hour and 30 minutes and they still doesn’t answer. I’ve used my Pandora Plus with no advertising account on my Sonos for years but lately it’s playing ads and it’s not Pandora 

Existe-t-il une alternative libre, fiable et ergonomique à l'application SONOS sur IOS et MACOS?Is there a free, reliable and ergonomic alternative to the SONOS application on IOS and MACOS?

Where or when will the S2 app for iPhone/iPad be made available for download again?    I thought I had dodged a bullet when my iPad didn’t update to the current mess of a version, but somehow it updated the darned app after I set my iPad to not automatically update, so I now have 10 useless speakers in my house.   I really don’t give a darn about headphones, either, so I’d like to at least have the S2 app available for download - there’s no reason to not have it available in the Apple AppStore.   I don’t appreciate Sonos deliberately bricking my speakers just to sell headphones, and I’m sure I’m not alone. Please put the previous S2 app back up in the AppStore.   Pretty please, with sugar on top.  Put the f’in app back up.If there will be no access the functional Sonos app, does anyone know of a 3rd party app for iOS that might work until the old app is fixed?

A long time ago I ripped all my CDs in a less desirable format (that still played in Sonos). Now I am re-ripping them in a better format with a higher quality setting. The artist, album, and song titles are still the same. But the file names are different. Is there any way to bulk update my existing playlists or do I have to manually delete and then add every song again?

Can no longer add to, or create, a new playlist. An app ‘update’ is supposed to ENHANCE the user experience and not be regressive and make people dislike your product. PLEASE fix this and admit your error!

What are my options for using Sonos speakers without using the Sonos app?I have an Android phone. I have speakers throughout my house - ones, fives, sub, connect, beam, roam (the only one with BlueTooth). Since the new app “upgrade” I cannot shuffle play my YouTubeMusic library. I can only do that with playlists, which I don’t use much. 95% of my preferred listening is from my library (it’s why I build a library in the first place).I’ve already been highly upset that the Sonos app only accesses “liked” songs from the YTM library (which means I can only play 10% of my library), but now I can only play one song at a time without a shuffle option. My home stereo has been thrown back to the 1990s where I have to play one song or album at a time like I’m using CDs or vinyl.I’m hoping there is a way to play from my YTM app on my phone direct to my Sonos speakers?

I do like that you have introduced a web app as it makes it easier for me to control my system from more platforms (e.g. Linux). However, I don’t like that the system owner’s Sonos.com account is required to use the web app. I don’t want to give my Sonos.com account credentials to everyone in my household as a) it would essentially be giving them full admin control over the system if they use it with the mobile app and b) means there is greater chance of my Sonos.com account credentials being accidently leaked.Therefore please add in the ability to use the web app without the system owner’s Sonos.com account credentials. I don’t know the best way to achieve this, but here are a couple of options you might want to considerRelease a browser extension to enable the web app to connect to the Sonos system on the local network without signing into any Sonos.com account (like is possible with the mobile apps). Provide ability for system owner to create one or more additional non-admin account

Lots of comment here on how much the new aps are broken and/or dislikedI thought it might be useful to Sonos to get a sense of red line functionality. Functionality that - if not added back or fixed - will cause a user to abandon the product. Everyone will be different and that’s the point of this thread.I am also making the assumption that straight defects (laggy performance, disconnects, devices not found etc.) will be fixed within a reasonable timeframeI’ll start:Playlist/Queue management at least as functional as the last version Custom URLs for streaming radio. I’ve tried and rejected Roon because it didn't support this Local library access, browsing, searching at least as functional as the last versionPlease restrict to redline functionality and avoid venting. I too have spent a lot of money on my system and am less than happy at the moment. But if I cant get the above functionality to work then Sonos is no longer a fit for me

Dear Sonos,How can I revert to the app I was using previously, the one with an Android widget and the basic functionality I rely on?Thank you. 

Sonos should roll back the new app right away.This is a ludicrous act of self harm.