Controllers & Music Services

So I registered for the recycling program with my CR100 Controller but still, haven't received email credit? Does anyone know how long it takes to get this?

I have v 8.3 Sonos Controller on my iPhone. When I go into it, it tells me there is an update. In the past, it would just then update, but now it sends me over to the App Store, where the App Store tells me that I'm up to date and was last updated 3h ago. However, every time I go into the Sonos Controller it says "Sonos update available" with an "Update Now" button that takes me back to the App Store. How do I get beyond this? Do I have to just ignore it until the next update? Not thrilled with it now wanting to force me to the App Store yet not know if it is updated or not.

I have deselected App refresh and 'Automatically check for updates' from Sonos controllers but I still have a menu item called 'Update Now' prominently displayed in the apps. I have tried restarting the apps but it still appears. How do I remove it? I am worried that I may accidentally update the system. Thanks

I frequently find that the spotify app within Sonos not only does not refresh my own playlists, but now I'm finding it's not even loading all of the results on Spotify's own server. For example, search for "Taylor Swift" Her new album Red is available within Spotify, but if you search Spotify within Sonos, it is nowhere to be found.

When new updates arrive from Sonos they are indicated on all my devices, which is excellent. The updates install from the Apple app store for my iPads and iPhones and just work. items i.e. iPads, iPhone. However, when i want to update on a macbook air or my Mac mini. It never works from the app on each of these devices i get error messages . Why? i have to download software from the Sonos site and update. It just seems that there is something lacking

again tonight all of a sudden 4 of my 6 speakers dropped off the network. WTF, what other brand is out there that is wireless like Sonos? This used to be a great speaker, now you have to setup and login to an account to do anything with them. every fucing software update loses my stations and I have to add them back. hey Sonos if you can't find a decent programer that can do upgrades and not lose shit you need to give up

It's been a few months without having *Favorites listed in the App and I find I use the desktop controller most of the time now as this is the only way of seeing them in a straight vertical list. If they could just be added back as a menu item at the top of the Browse tab in the App that would be great, or even better as an option to replace the My Sonos tab with a *Favorites list?

Bonjour, Comment connecter un Iport Connect a un réseau WiFi utilisant un Boost ? Cordialement. Bernard.A

I'm running a BT HomeHub 6 in dual mode - 2.4GHz and 5GHz. Obviously, my Sonos One will only connect to the 2.4GHz network which is fine (plenty of questions already on this). My iPhone 7 Sonos Controller is connected to the 5GHz band and doesn't find the Sonos devices. Is this to be expected? Can anything be done other than disabling the 5GHz band?

iOS app, currently running 8.3.1 I had the red dot 1 on top of "More" I clicked on it then clicked on "Update Now" it said "Sonos need updating..." and says to click on the Update button on the bottom I clicked on "Update" and nothing happened I went manually to the App Store and did find a waiting update for the Sonos app there I updated at the App Store then I had a message telling me to update within the app itself that update went quickly and everything is working fine I'm just posting this in case anyone else has the same problem and can't get the original Update button to do anything

Surface Pro 3 running Windows 10, Sonos application version 8.4, build 41350131. When the application is opened and any results are returned in the right-hand pane, the pane does not show the scroll bar to enable you to scroll through the results. None of the panes can be resized to enable to the scroll bar to be resized. Maximising or minimising the application does not resolve the issue. The user is unable to scroll through the list of results returned, unless using screen touch to drag the results.

There seems to be an issue with the way that mute works when controlling the Sonos from the Sonos app or from a remote control (like my Harmony Ultimate). When the speaker has been muted and then the volume up button is used, the Playbar is not automatically unmuted. If I click the physical volume up button on the Playbar device - it will automatically unmute. But this does not happen from the Sonos app when I increase the volume or from my Harmony remote control. The current behavior is very "dangerous" because some people thinks the volume is turned down and keeps pressing the volume up button. But nothing happens because it is muted. But even if the device is muted - it is actually turning the volume up (I can see this in the Sonos app). When they finally try the unmute button, the volume might be at top level and the speaker might be damaged because of the high volume. I'm not sure if this is a bug or intentionally done like this - but I think the current behaviour is w

Where is the setting to view albums as a list instead of a tiled layout? I can't find it. I have a few artists with many, many albums and, when browsing through albums of these artists, having to scroll through the albums is an extremely lengthy and tedious process.

At IHDNY we are Control4 dealers in Long Island, NY. We are having a lot of problems when it comes to controlling any Sonos device with the Control4 Platform. Will there be any update on this matter?

Hi We have recently had to upgrade our router and since doing so I have been unable to access the sonos app on my phone as it keeps coming up with the message authentication error. Everyone else in the family has no problem so I am wondering what I can have done wrong, obviously I have checked the password on the router and all is fine with everything except sonos. Any ideas. Thanks in advance

The reason people bought the overpriced Sonos speakers were to get the glorious, near-perfect Sonos controller app. Now Sonos has replaced that great user interface with the current complicated, difficult controller app. I've been using it for weeks and still have trouble finding simple controls. WHY? Is there a way to use the prior controller again?

First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app. Why is the UI on the mobile app so counterintuitive????? I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora. Keep this up and I'm sure you'll lose even more market share to Google and Apple. Please listen to your users and fix this terrible or UI or put it back the way it used to be.

what is URL for Magic, Classic and Smooth radio stations? (to add when I add a radio station to Sonos)

I am curious if anyone else has this question. I am wondering if Sonos is thinking of making an App for the AppleTV to control the system...not to play from...but more like the app for the devices. Reason I ask is it would be cool, I think, to be able to display what is playing on the playbar with the tv and maybe advance to the next song or maybe even pick a different service to play...obviously this is only for music. Just curious, I personally think it would be popular.

After latest update, auto rotate is no longer working on any of my tablets. Yes, I checked the tablet settings and auto rotate is on and working with other apps. Any suggestions?

Hi, Are any plans afoot to develop an app for the Samsung S3 Gear models? I'd love to be able to operate the sonos network in my house from my wrist. Cheers, Andy

Sorry for the newbie question. I'm using the PC controller to add a second Play:3, and there does not seem to be a way to add it to the same room as I added the first one to. I add the first one to Office, and now Office has been replaced by Office2 in the room selection drop down. I want them both to be in Office so I can create a stereo pair.

Hello Sonos, I have submitted a diagnostic from my Android app. Number is 8508924. Mysystem which has two play 5's and a plaubase is working fine in standard set-up and I can control it via my Samsung S7 Android device. However, on the Win 10 PC, the controller cannot find the system. Both are connected to the same wireless network. If I plug my laptop into my router (direct ethernet cable) the controller will find the system. Many thanks.

Many media apps work great on Android TV box using the handheld remote...moving from screen to screen, field to field and selecting with the typical navigation buttons. Though I just gave it a quick try...got things linked up and music playing OK...but navigation in Android Sonos Controller is nearly impossible without a touchscreen or touchpad remote. Can this be remedied to work better with typical TV box remote navigation buttons (Up, Down, Left, Right, Select, Back)? It IS really nice to see now playing info on the big screen and select music that resides on attached drives. It would be GREAT if you could make adjustments on the Sonos systems more easily from your main media center.

When I browse Spotify on my iPhone X Sonos app no personal playlists show up under the "Your Music" tab. The strange thing is I can see my Albums and Songs under Your Music . It's just Playlists that show the message "Unable to browse music". Any suggestions?