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RonG291056
Contributor I
Feb 24, 2018 8:07 PM UTC
Question

Authentication error

Hi
We have recently had to upgrade our router and since doing so I have been unable to access the sonos app on my phone as it keeps coming up with the message authentication error.
Everyone else in the family has no problem so I am wondering what I can have done wrong, obviously I have checked the password on the router and all is fine with everything except sonos. Any ideas.

Thanks in advance
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1 reply

UKMedia
UKMedia
Feb 25, 2018 3:02 PM UTC
Hi can you make sure that your phone is connection to the same Wi-Fi SSID? Is this an iPhone? If so please remove the app and then reinstall. Did you follow the steps in this article:

https://sonos.custhelp.com/app/answers/detail/a_id/1072?_ga=2.185345769.1707380335.1518595773-1491669311.1488879254
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