Updating Sonos Controller on MacBook Air

Forum|Forum|8 years ago
February 28, 2018
15 replies
1664 views

When new updates arrive from Sonos they are indicated on all my devices, which is excellent. The updates install from the Apple app store for my iPads and iPhones and just work. items i.e. iPads, iPhone. However, when i want to update on a macbook air or my Mac mini. It never works from the app on each of these devices i get error messages . Why?

i have to download software from the Sonos site and update.

It just seems that there is something lacking

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bockersjv

Local Superstar

What MacOS are you on?. Latest update requires 10.10

O

Old GeezerAuthor

Trending Lyricist I

10.13.3
but it has happened on other releases

Keith N

Sonos Staff

Hey there, Old Geezer. Thanks for posting. Do you get a particular error message when attempting to update?

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

O

Old GeezerAuthor

Trending Lyricist I

Yes that the update has failed try again.

Keith N

Sonos Staff

Did there happen to be an error code? We recently published an FAQ about update errors, that may prove useful.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

O

Old GeezerAuthor

Trending Lyricist I

There is no error code. It always says an u expected error occurred please try again. I try and get the same message so I go to the Sonos web site download the update and install in the applications folder then all is well. I have just go used to it. It’s a shame your app is not in the App Store for Macs this may solve the issue.

AjTrek1

This may not be the exact cause of your issue but it won't hurt to try. Your Macbook as a security feature that prevents 3rd party Apps from installing. You can set one of three options as shown in the graphic. Click the link to get more in-depth instructions/options.

Cheers!

https://mac-how-to.gadgethacks.com/how-to/open-third-party-apps-from-unidentified-developers-macos-0158095/