Controllers & Music Services

I have a large iTunes library that I like to play through Sonos. I have recently gone through my iTunes Library and deleted several playlists that I no longer listen to. However, when I sync my iTunes library with sonos, these deleted playlists are still showing up in my imported playlist within the Sonos controller app. Why are they not being removed and how do I remove them?

Hi, Any of you have success using the Sonos app on a Chromebook? I'd like to be able to control the system from it with the app since it now supports Android Apps but it doesn't update on playback all time time.

Sonos media controls worked great on my Wear OS 1.x device but it was recently upgraded to Wear OS 2.0 and it looks like the Sonos app no longer triggers media controls on the device. So it looks like notifications worked out of the box with Wear OS 1.x but not in Wear OS 2.x Does anyone have the notification working on a Wear OS 2.0 device?

I have a new iMac and have installed the sonos app but I can not see the gear icon to index the library

I’ve had a Sonos play 1 for 20 months. First year and a half it worked great. Recently it keeps dropping out despite it and router not having their locations moved. Driving me mad. Looked at forums but I’m not that tech savvy and just want to enjoy music. Finally yesterday I think I got it working ok. This morning I received a suggestion to upgrade App. Haven’t done it. How do I block these suggested updates? Simple explanation please.

I have been using Sonos for many years. I have the basic system on a PC I have been using new Sonos speakers. My old controller is no longer supported. After house alterations I want to bring some of my older components back into service and extend the system. It appears that I have to do everything through the app on my iPhone. I set that up recently and it was working OK, but it will not let me sign in to change my system. So far as I can see, it appears to have linked itself to an email address which is different from the one I used when I set up the system years ago and no matter what I do (re-setting the password, re-installing the app and so on) I cannot sign in. The result is that I cannot even use the modern speakers I had been using until this morning. The app on my PC will not respond until I sign in. It is Catch 22. Can anyone suggest how I get out of this?

Any updates to when google Assist is being added to Sonos??? Alexa isnt very impressive?

Background: occasionally Sonos can't play a track for whatever reason (usually this happens with Spotify), and Sonos has a "keep playing music no matter what" design whereby it just attempts to skip to the next track and pretend nothing happened, no option to have playback pause on error. The only way I've found to spot issues like this is to go looking in the error log. I know how to get to the error log on 9.1 desktop controller app (Help->Error Log), but one day I'm going to have to "upgrade" to the 9.2 "player" app with reduced admin functionality. Is the error log still available on 9.2 desktop? Is it available on mobile app? (can't see an option anywhere).

It says to Tap More Options (...) to add your favorite music. When I goto Browse —> a playlist on my iPhone —> ... on top of screen, I don’t see an option to add the song or playlist to My Sonos.

Hey everyone! I'm currently attending University living in a dorm in which I am constantly having issues with people thinking that it is funny to blast music off of my Play 5. I am on an open network and we are not allowed to create our own so I am just checking to see if there were any ways to prevent this from happening in the future. People are able to just play music right off of the Apple Music / Spotify apps on to my speaker and I really don't want it to burst or anything like that. Is there anyway to disable Airplay? If I connect a tablet through the aux and just keep it plugged in will people still be able to play off of it? Thanks!

Hi The "settings" option via "advanced" has vanished from my main Mac computer and laptop. It means I cannot go to the bit to "change channel". It still exists on my ipad, however, via "settings" and "advanced settings" but not on my Mac. In fact, ever since the update to Sonos that turned the interface black, under "manage" at the top, all I now have is "music library settings", "service settings" and "add radio station".

Is there a way to have music fade to off instead of abruptly stopping mid-song? I would like to have a setting that allowed me to specify how many seconds of fade before turning off using the on-speaker on/off toggle and also an option on the controller to fade to off instead of clicking stop. Is this possible? If not, could this be considered as a future enhancement?

All the options in the "manage" menu are grey-ed out. That makes it impossible to add a music library and so I can only play music from streaming services and radio on Sonos. How do I get access to the "manage" menu so I can access my music library sorted on my Mac?

When listening to a radio station on Sonos, I'd often like to look back and see which songs just played. Is there any way to see this?

I just took the new update form Sonos for both the ios and macbook and now i cannot control the volume or mute from the Mac but the iPhone still works. Any ETA on a fix?

when i got home and noticed the update was available i went ahead and began the process. It was taking forever so at some point i force closed the app. when i re-opened the app i was prompted to once again install the update. I did notice that one of speaker did take the update but the other rooms were still on 9.1. I tried again with no luck, the process never gets past the first step. I even tried letting it install overnight and it looks like it just timed out on my phone and no other speaker took the update. Any suggestions?

I bought a Pioneer VSX-LX103 today and and am trying to get it to work with my SONOS ZP80 (which I believe is the old version of the SONOS Connect). The LX103 is listed as being supported by "Works with SONOS" http://sonos.pioneerhomeusa.com. I get it home from Best Buy, install the latest firmware on the receiver and then follow the instructions here - http://sonos.pioneerhomeusa.com/assets/PioneerElite+Sonos-01.mp4 I get to the step to select the Connected Device under Hardware > Works with SONOS but the ZP80 is not found. I've tried everything, connecting to different RCA inputs (everything except Phono because the video says that doesn't work) but all to no avail. The ZP80 is on the same wifi network as the receiver and I've updated my SONOS system today. Really frustrated as this was one of the major drivers for me buying the Pioneer in the first place. It could be that the ZP80 isn't compatible with the "Works with SONOS" feature, but I can't afford to get a newer Connect o

Hi, I am new to the Sonos app. How do I shuffle all songs from all albums? Right now I only have an amazon account and I added all of my albums to "my Sonos", but I can only shuffle 1 album or multiple albums from 1 artist. I've searched this forum and a number of people mentioned adding albums to a queue, but I can't figure that out either. When I play one album it queue's those songs. If I start to play another album it queue's those songs, but does not remember the previous queue'd songs. I also don't want to have to individually add every album to a queue. Is there an easy way to just shuffle all of the songs in my Sonos library?

I have now noticed that there is the option to disable WiFi under room settings for each device. Was this recently added through an update? Does anyone know if this permanently disables the WiFi or does it need to be disabled every time there is a new update? I have 2 connects, one connect:amp, and 1 play:1

I have a first generation apple IPad. Is there any way I can update it to use Sonos controller? Thank you.

Two of the play 1 and the play 3 we have cannot be found after recent app update. I do not see under the manage tab, where you use to be able to add a play or sub. The 13 other play 1 are working.

On the following page (https://support.sonos.com/s/article/1230?language=en), it says this new feature works with Beam, One, Playbase, and Play 5. Then, it says: You can also group any other Sonos speaker with an AirPlay 2 compatible Sonos speaker for multi-room playback. If that’s the case, then a Play 1 would receive the sound when it’s networked with a compatible speaker. Given that, I just don’t understand why the Play 1 doesn’t work by itself alone with AirPlay when it’s just a firmware update. I received that update, so why not use it on all speakers?

I have a Sonos Bridge and play 5 since 2014 and I'm no longer able to use them since on all my devices I get 'The software on this device is outdated.... ' I tried to update the controller via the PC and now the bridge and play 5 are at version 9.2 but still not able to connect with any of my android devices. How do I get it back working and use what I have paid for even if it means using the previous software as it was working just fine for me and I had no issue until this upgrade was forced.

I'm trying to reduce the amount of WiFi signal emitted in my home. But I believe that the speakers still try to connect via WiFi, even if ethernet is connected? Is that true? If so, how can I disable WiFi? I found a website with instructions but it appears they're no longer applicable.

Error in desktop controller