Controllers & Music Services

i can't seem to find any instructions online anywhere to give me directions on how to import a Sonos playlist to Apple Music. I want to try and use it with CarPlay but I'm struggling find out how at the moment!

I have had two Play 1 speakers working since 2016.We recently had to change router and now the controller app version 9.2.1 (on a Samsung SM-T310) won't work as the app states "The software on this device is outdated.......", and won't go any further in letting me try to re-connect the system.The Android version is 4.4.2 and the notes for version 9.2.1 shows it works on Android version 4.4. Does anyone, particularly Sonos, know what is going on here? Can I get a software version that works with Android 4.4.2 as this tablet won't update to anything newer? Help!!!!

Updated to 9.2 but now the "manage" options are greyed out. I can't find any of my imported playlists. I am running a iMac OS X 10.10.5. I can't find any related resolutions so looking for help. Submitted diagnostics # 1769237365.

Hi, Whenever I use the "shuffle" feature, it always "shuffles" in the same order. Is there any way to have it shuffle the order differently? I thought it would be a random shuffle but on my system it is not random at all - always the same order. (Or maybe I am incredibly lucky and should play the lottery?). Is there a way to either mix up the shuffle order, or to have it actually shuffle in a different random order each time I choose the shuffle option? Thanks! Juggernaut

I need to update my music library and the whole manage menu is greyed out. MacOS 10.10.5 Please let me know how to get that functionality enabled.

I have a Sonos connect in my living hooked up to my AV receiver. If I'm in a different room in my house with my Mac, is there a way to also play the same music through my Mac using the Sonos Controller?

Hi, I am interested in getting Sonos and I am trying to find out if following is possible: I want to project a movie (eg. from windows media player) from my PC using chromecast (I connect it to my projector) and play the sound by using Sonos. Is this combination possible? Thanks a lot!

when setting my sub, what is phase control and where should it be set to 0 or 180

I have been a Sonos user for years and placed my main library on my Netgear ReadyNAS drive. This arrangement has worked great for me until a couple days ago. I loaded Plex on my AppleTV and pointed it to my NAS drive, adding the Plex server to my MacBook. I only wanted to use Plex to view videos while continuing to use Sonos for music files, so I didn’t add my music directory to the Plex server. I didn’t notice until the next day that Sonos could no longer connect to the NAS drive as it had for years. I deleted and renetered the mapping to the drive and folder but it would come back with an error that the username or password were not recognized, even though I can access the NAS drive from other programs using the same credentials. I deleted Plex from everything, rebooted everything to include my router, NAS drive, and computer. Same result. I’m stuck.

Wonder if anyone can help. I use the true play on my 2 x ones and notice when I finish and look at the equaliser, the treble and bass are both set in the middle. I prefer lots of bass and lots of treble and adjust both up. My question is that by adjusting the treble and bass am I throwing out the true play tuning, or does it help even though I’m adjusting the end result (so is there any point using true play tuning in the first place...???) Hope this makes sense!!

This may seem like a stupid question. We build playlists by playing our library and deciding on songs for our playlists ie. dinner, upbeat, bedtime list etc. Sometimes we hear a song and can't recall if it's in a playlist. We add it to the appropriate list and then go to the list to discern if we have duplicated the song in the list. The problem is we can't organize the playlist alphabetically by song, artist or album. The library comes up alphabetically but not the play lists. Is there away to organize the play lists to identify duplicates?

app in windows is not giving me set up options

I have recently had to replace my Play5 under warranty (great customer service Sonos) but have now lost all of my music library. I've gone through the installation process via the android app and all of my previous music library has gone. I assumed replacing the speaker would have no effect on the music library I had on my app, any suggestions?

Finally worked out how to ask a question on here! So what I'd love to do is get home and just push the play button on my play 1 or playbar and either of them automatically stream music or a playlist I've created or even a radio station. Is that possible

I am seeing very significant battery drain on iOS when using Sonos app. This morning I just used the app for about an hour to play music, and the battery usage report shows that Sonos has consumed 47% of the battery usage in the last 24 hours. This is a trend I've noticed a lot recently. What can I do?

Sonos app on Android keeps freezing not letting you browse music or select speakers. Basically nothing works. Have closed the app but you have to wait for app to say it's not responding then close it from there. Any idea's?

Is it possible to have the same level of service on iphone, android and pc? the trueplay seems to be present only on the ephone.

I have been trying to save some playlists from a music service I use (HOS) that I used to be able to save to my favorites list, but now when I do this I get a message from Sonos that it's "already saved". It isn't. How do I fix this?

Why were setup and control features removed from the desktop app? I don't use nor do I want to use the mobile apps. I want my features back, please.

My sonos app wont play music from my iPhone as it says that I need to grant permission. I haven't had to do this before and the settings when I go into them show that permission is granted. I have recently synced my library on my phone but this has never caused a problem before. Any help would be appreciated. Many thanks

I am unable to Manage my Music. My options are greyed out. I have a Mac with 10.10.5 opererating system and my Sonos has the latest updates 9.2. Help...

Is it possible to control Sonos players outside a WiFi network? Every once and a while I take my Play 5 and my NAS to work along with my CR100 controller which was not dependent on WiFi to operate everything. Now that they're no longer supported, how do I access my Music Library and Play 5 without WiFi? Could my phone be the WiFi network? I've never tried it, hence the question.

I have lost "settings rooms" on all my controllers (iMac + iPad) + Sonos app on Huawei.

We use Sonos at work. When I receive a call that goes through my iPhone and MacBook, all the speakers on our system turn down (or pause.... not exactly sure which.) How do I set Sonos to NOT pause/turn down when a call comes through? I can't seem to find the setting within Sonos and all the similar chats I've read are actually requesting the opposite! ¯\_(ツ)_/¯

In the past when "Advanced" settings disappeared, it meant you needed to upgrade your controller app. I did, but the advanced setting still didn't appear. So I called support and I was told SONOS has removed this from the desktop controller app for technical reasons. Hmmm?, it used to be there. It used to work. I was told to use my phone app as most people use their phone and "it is the way of the future". I have a Microsoft Surface Pro. Maybe someone should tell Microsoft they are not 'in the future'. I also checked my iPad - removed. I have speaker drops on line-in and use the 'compress' setting for music over line-in. But, when I play videos the compression delay (about 1.5 seconds) doesn't sync with the motion, so I go uncompressed and deal with the drop-outs. I don't really want to be part of "the future" if I have to watch videos on a tiny phone or have to have both devices to effectively use SONOS. Silly. So I looked in support and in community and I cannot find anywhere t