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neoakira
Contributor I
February 11, 2018
Answered

Music library lost (playlists)

  • February 11, 2018
  • 7 replies
  • 1352 views
I have recently had to replace my Play5 under warranty (great customer service Sonos) but have now lost all of my music library. I've gone through the installation process via the android app and all of my previous music library has gone. I assumed replacing the speaker would have no effect on the music library I had on my app, any suggestions?
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Best answer by Chris
No they are saved in speakers and you replaced your only one.

7 replies

Chris
Chris
Lead Maestro
February 11, 2018
I'm assuming that is the only Sonos speaker you had. In that case since the speakers hold all your settings you have to start from scratch. Of course as far as music library is concerned it just means pointing it back to your library directory.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
neoakiraAuthor
Contributor I
February 11, 2018
Hi, I didn't realise the speaker held the settings. I have now expanded the network to include 2 x Sonos Ones. When you say point it back to my 'library directory' what do you mean - are you able to explain how I would that? Thanks
Chris
Chris
Lead Maestro
February 11, 2018
You said it lot your music library. I assume on a computer or nas on your network. You have to go to settings music library to add back the location.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
neoakiraAuthor
Contributor I
February 13, 2018
Sorry when I said music library I meant the playlists that I had created in my android app, is there anyway to recover these?
Chris
ChrisAnswer
Lead Maestro
February 13, 2018
No they are saved in speakers and you replaced your only one.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    neoakiraAuthor
    Contributor I
    February 14, 2018
    Ok thanks for your help Chris 🙂
    debsG
    Lyricist I
    November 23, 2018
    Gutted. The same problem applied to me but no warranty. Hours and hours of creating music library and I've just replaced old system for new
    So cost a pretty penny. I'm devo'd! Sonos should warn people. I'm not happy, lots of swearing here...
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