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Unable to play songs from Spotify

  • February 21, 2023
  • 3 replies
  • 130 views
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I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons. 

 

Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

Best answer by Airgetlam

 It’s hard to make a great determination with the information you’ve provided. I would lean towards the issue being with Spotify’s servers, but there’s also a possibility of a DNS issue, and even other more rare issues. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

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3 replies

Airgetlam
  • Airgetlam
  • 42996 replies
  • Answer
  • February 21, 2023

 It’s hard to make a great determination with the information you’ve provided. I would lean towards the issue being with Spotify’s servers, but there’s also a possibility of a DNS issue, and even other more rare issues. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

Bruce
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  • flowwithme
  • Trending Lyricist I
  • 10 replies
  • February 22, 2023

Same issue. Skips and stops with Spotify 

I think there is a Sonos and Spotify network issue. 

Airgetlam
  • Airgetlam
  • 42996 replies
  • February 22, 2023

So, what did Sonos say, when you called them?

There is one Sonos ‘player’ software, if there’s an issue with that, wouldn’t it be across all streams, and not just Spotify? Additionally, all Sonos does is point that ‘player’ software to get a stream from a server provided by Spotify, there’s zero Sonos ‘server’ connection involved. 

There are a litany of possibilities between the ‘player’ on the Sonos speaker, and the server provided by Spotify. Networking is hard. This is why in cases like this there is often the recommendation to call Sonos Support directly to discuss it. Only they have access to a systems diagnostic, which is the most likely place to see what particular error is being recorded. 

Bruce

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