Sonos keeps cutting out last 5-10 seconds every few tracks (local files, not on wifi)

There are at least a couple of other threads about this issue, although I’m not experiencing. And yes, Sonos is looking in to it. 

Thanks @Airgetlam I saw a bunch of threads about streaming services but none about local files.  

Fingers crossed it gets addressed soon.

Thank you @astrobboy for the excellent description of the problem.

Same problem for me playing tracks from my NAS.

Noticed it for the first time this morning.

I noticed this today for the first time and I have had a fully wired Sonos system for over 10 years. When I play a song synched across two Sonos players, a Play 1 and a Play 3, the Play 3 stops playing the last 5-10 seconds but the Play 1 continues to play to the end of the song.

Yes, happening for the first time(s) only yesterday….

Adding on. Also using NAS and Port. 

But my speakers (non Sonos products) are hard wired.  Definitely App playback driven issue (not speaker connectivity problem)

This started for me immediately following the last controller update on my PC, which was approximately 10/20/2024. Silly me, I thought an update would improve things, not make them worse.

• Music source: local library on a NAS
• Format: mp3s
• System: All speakers are wireless, affects Play:1, Play:5, One, Sub, Playbar, Symfonisk Bookshelf, Roam.

Observations:

NOT a connectivity issue. Tracks that have the problem ALWAYS have the problem. Tracks that don’t have the problem, NEVER have the problem.

Sound always cuts out 11-12 seconds from end.

I haven’t encountered this with any MP3s encoded with a constant bit rate (CBR) regardless of the bit rate used.

I don’t see a pattern with VBR tracks based on bit rate.

I noticed a problem with a few tracks ending while there was still remaining time listed but that appears to be a corrupted mp3 header issue not a Sonos issue.

Started happening to me for the first time today

Just getting over the Sonos S2 debacle and now this

Drained

Seeing several reports of this here I'd say let it happen, send a diagnostic and call support to have it looked at.

Can confirm this is happening wired & wireless since the last update. Really makes me wonder what the heck the dev team is releasing. Like above, the S2 mess almost behind us, now this.

It must be something with the OS update since it also happens if i play my music via other software (like plexmediaserver) on my Sonos speakers.

Error log is empty and sending a diagnostic report as suggested by Stanley_4 should only be done upon request. So suggest the latest update is reversed asap till the root cause has been found and fixed. ( but that will be a request to deaf man's ears i am afraid)

Definately is not the music files itself since those play fine, issue arises if Sonos is part of the equasion.

Funny part here is that i keep getting emails to upgrade/extend my speakerset where i really am considering to swap platform.😂

Yes this has startded over the last couple of weeks for me too. The same file from the same NAS over the same network save for the last segment PC Itunes vs Sonos Play 3 Plays fine on my PC via Itunes. Had no problem for ages on the Sonos.  

FYI regarding my previous post, I opened a ticket today. My problem was solved by doing a full reboot of my routers (I have a mesh network) and Sonos system.

It doesn’t make any sense to me that it solved the problem given the behavior, but I can’t argue with the results.

Some additional observations of the problem: All speakers exhibited the problem when playing individually.  When I grouped all speakers together, only the original speaker in the group cut out.

So my actions:

1. Unplug all Sonos speakers
2. Boot router and satellites
3. While the router is coming back, plug all the speakers back in.

I’m experiencing the exact same issue as described. No problems streaming from Spotify or Tidal. But when playing songs from my music library, it will often go silent during the last 5 seconds of a song. Then start up again at the beginning of the next. My music library is on a dedicated Windows PC server. I’ve had it for years with no issues. Just started a few days ago.

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

it has been fixed in the last update but this does demonstrate that Sonos is still not properly testing updates…...

I reported this problem a couple of days ago. Yesterday I pulled my mesh network down having unplugged my Sonos speakers. Re connected my network and replunged Sonos Speakers  ….. and now tracks playing to the end of each track. A lot of work …. but the issue is sorted for now it is sorted for now. 

My problem was clipped tracks and when trying to play Sonos Favourites Play list getting an error 804  with the suggestion I make my Router PnP (no chance never was)