Serious Issues with the Music Library

Hi ​@bollicine 

Apologies - I did not inform you of all the options here. While playlists cannot be added, there is a search bar at the bottom of the screen where you can search your Music Library (and services) for content to assign to the alarm, such as an album or song.

I hope this helps.

 When I start a playlist (for example, of 300 songs), the queue populates with 64,000 tracks, repeating the playlist in a loop.
 
Use SonoPhone $3.99 Apple App Store to load your playlists into the queue.  The playlist will not duplicate.  The Sonos PC app also avoids this duplication issue.  

So the only app that screws it up is the official Sonos mobile app.  Go figure 

Thanks to all for help. We are therefore eagerly awaiting the new App updates

Yes, that is the most frustrating, that 3rd party apps, or Sonos own Windows app CAN properly navigate Folders and Play / Add them to the queue…

Please Sonos, fix this basic feature! I've been using it for 12+ years on my Sonos and am now missing it for nearly a year...

Also: 

is not really a feature request, it is reinstating a functionality that has always been working...

I didn’t use our Sonos system for 3 months while our house was being renovated.  That was the best the Sonos app has been for me since the cockup. Back home now and reminded daily of what a mess they made of it and what a mess it still is.

FWIW, the “people didn’t like the S2 UI” is so tired - the new UI is just as bad, maybe worse, along with diminished functionality. And pretty much everyone knows that a UI can be changed without breaking the plumbing.  At least I think we all know that, but for those who don’t, there you go. They broke the plumbing for some headphones and a phantasy about a great new app - the UI is only a symptom of that. 

And the only good UI on a Sonos app at this point is the PC desktop app - easy to navigate and full-featured.

cory p wrote:

The Sonos app is perpetually in a state of change - it was never “perfect”, and, in fact, many people were unhappy with the User Interface, which is part of what prompted us to change it in the first place. It will also allow us to do much more in the future. It is improving with each update, but we do still have work ahead of us.

I think bollicine’s intention when using the word “perfection” was that it WORKED, not that there was no room for improvement. And it’s disappointing the “Best answer” agrees it now DOESN’T work (ie; listing known issues) while vaguely implying it’s somehow better, or will be sometime in the future :(

I have not updated Sonos since before the May update, and my NAS music library access & functionality is great (as it has been before & after moving my personal music files to a new NAS in 2021).

Perhaps it’s time to give customers the option of using the new improved version or the old working one?

Hi ​@tres 

I have installed every single app and firmware update on my own system and have never had an issue with Music Library other than not having any album art for a while. Yes, I would have been unable to add a shared folder with the app, but as it was already set up and working long before, I did not need to do anything.

The app was not responsible for the difficulties that people had - it was the loss of SMBv1 support arising from it’s removal from speaker firmware. This would still have happened even if the new app had never been launched, though I admit that the timing could have been a lot better.

Best Answers are not Solutions - there is a reason for the wording. They are the best information/advice available at the time.

The old app will not be coming back.

I hope this helps.

​@Corry P Can you then please try to Browse you Music Library by Folder, and then try to add 2 seperate Folders to the Queue?

This was perfectly working before May 2024, and has now been broken ever since.

Hi ​@CanisLupusNL 

Good point! My apologies - I had forgotten about that as it is not a method I personally use to queue up tracks. You are correct - this functionality has been broken.

I brought this up internally just the other day (which makes it worse that I forgot about it again!) and got a ticket opened up for it (it was previously being classed as a feature request, but I felt that it is lost functionality and should be treated as such). I cannot give you an estimate of a timescale, nor will there be any progress updates, but I think the functionality will now return, at some point.

I hope this helps.

​@Corry P This would really make my day-week-month-year! :)

Thanks a lot for flagging it, I think it is a reasonable request ;)
Happy to hear on updates when you've got an idea on this.

Meanwhile you could quickly make a playlist of the two folders you referred to and play all that way, until the functionality returns. Such playlists can take literally seconds to make with numerous Apps to do these things quickly. I use the MusicStreamer App on my tablet, but there are plenty of ways to do this, even manually, with say an *.m3u playlist, albeit that takes longer than most Apps can do it.

​@Ken_Griffiths I am aware, but I use Folders mainly for browsing Genre \ Albums, creating a Playlist per Album seems a bit overkill ;)

I was thinking more along the lines of just making playlists to include those folders you play regularly - you can always remove/shuffle things about too and it’s not a suggestion to replace the functionality you’re requesting, but more an interim solution to perhaps (hopefully) assist until folder playback is restored.

Repeading the list in a loop:

I’ve examined the same issue but with a total of 64815 songs…

Fact is (as per 24. Feb. 2025), when you start playing tracks from a folder (in my case NAS) using the S2 App (IOS), the list populates up to 64815 tracks…

Workaround: start the folders music by using the desktop App! Do not touch the S2 App!

After done, the S2 App will show/play the correct amount of tracks.

For a workaround this is a good idea, but not more than that :P

I normally use the Browse / Queue Folders for selecting Albums or Genres and play them.
As you can imagine, you would do this multiple times per day / week, so reaching out to the Desktop app then would be somewhat of a hassle.

However, you did inspire me to see if I can do this via Home Assistant :P

(and hopefully Sonos will fix this in the coming month as ​@Corry P  mentioned 25 days ago. Any update on that?)

Hi ​@CanisLupusNL 

The last I heard, this issue had a surprisingly low case count - as priority is based upon case counts, I can only recommend that anyone affected by this issue who has not already called in to report it now do so.

​@Corry P Where would it be needed to report? Official case in Sonos Support?

I have seen a lot of (power) users report this issue in various communities, including this and related other topics on the Sonos Community….

Sonos Devs should also know better, as this function is working on Desktop Software and not on iOS and Android….

Hi ​@CanisLupusNL 

Yes, please call in.

I know - and yet, there is a low case count. That’s why I am asking people to call in.

I don’t know why it happens, only that it does. It’s entirely possible that they do know better, but as there are so few cases, all the evidence points to this being a low-priority issue. There is only one way to change that.

Thanks, I have contacted support and also reached out to other users to contact support with this issue to show how many people are dealing with this...

I have some serious problems too since the last fw update from a weeks ago, ( Feb/March 2025 for S1)

See