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issues with access to local music library

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I am at wits end, two hrs on phone with support and they still do not understand the issue

 

I have a number of sonos units, port unit wired to home network, other Play:5 (Gen 1) S1 devices

The play 5 units cannot access music on my local library . It seems it happened after a recent firmware update. I’ve used wireshark to trace the issue. Looks like the firmware in the S1 units do not send a proper filename/path to the smb server. See screenshots of the traffic to the one unit that works and the Play5 that does not work. Hope this is picked up by support via this channel. I could not get the issues across via the phone, very painful conversations !!

To Play 5 that does not work:

 

Regards Peter
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5 replies

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  • peter_217
  • Author
  • Enthusiast II
  • 29 replies
  • March 5, 2025

The Play 5 S1 ones are the ones that have  the problem, the connect and two play one ones have no problem.

Regards Peter
106rallye
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  • 106rallye
  • 6202 replies
  • March 5, 2025

Your Play 5 (Gen 1)’s are the only speakers in your set up that need SMBv1 enabled on your computer/NAS.

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    peter_217
Airgetlam
  • Airgetlam
  • 42865 replies
  • March 5, 2025

Just as a further note, Sonos Support isn’t in this forum. The only Sonos folks who would normally see you posts are the forum moderators, and not support. And of course, this Sonos user community. 

Bruce
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  • peter_217
  • Author
  • Enthusiast II
  • 29 replies
  • March 7, 2025
106rallye wrote:

Your Play 5 (Gen 1)’s are the only speakers in your set up that need SMBv1 enabled on your computer/NAS.

SMB V1 is allowed in the samba setup, 

        server min protocol = NT1
        ntlm auth = yes

The login sequence works in the Play5, the protocol handling is agreed between samba server and Play5.

The system worked for years for all my sonos nodes, it broke since the last FW update.

As you can see from the trace screenshots, when a request for playing a file is done, there are no file names send to the server when the request is made for a play on the Play 5 node. So the samba server returns an error . File names are send to the server by sonos fw when using the Play 1 or Port node. The old connect unit also does not work anymore.

All units work fine for network audio streaming services

Regards Peter
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  • peter_217
  • Author
  • Enthusiast II
  • 29 replies
  • March 7, 2025
Airgetlam wrote:

Just as a further note, Sonos Support isn’t in this forum. The only Sonos folks who would normally see you posts are the forum moderators, and not support. And of course, this Sonos user community. 

I spend two hrs with support on the phone and they did not get the issue, I get questions like who is your ISP provider????

 

Regards Peter

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