problems with new Sonos app

I can only assure you I’m not a Sonos employee - I’m long retired - 2009 - (business owner and certainly not Sonos, or even audio related). The Wife & I live in the UK

I just don’t see some issues mentioned, such as the music ‘stopping playing’ mid-flow etc. as being Sonos App related, for the reasons given earlier.

If devices are disappearing from the Sonos App, then that’s ‘likely’ these days, to be mDNS/SSDP (multicast discovery) related problems and as I outlined in my earlier post, there can be ‘other reasons’ for that too that can be explored.

At the very least the things mentioned are worth exploring further, rather than doing nothing and thinking the issue might be new Sonos App related and solved with an update - I find that as being less-likely as Sonos would have resolved those discovery issues by now and by all accounts they have, for the majority of users.

I’m just suggesting to maybe look elsewhere to maybe try to resolve the issues you (and some others) are seeing.

I’m sorry if you do not know how to play chromecast audio on Sonos - but if you search the forum you should find those answers. I accept there is a Google Assistant playback issue on Sonos currently, but that only started last week and is being investigated and hopefully a temporary outage that will be fixed in the coming days. Amazon Alexa is working fine (just tested that) and so is SVC. AirPlay & ‘Direct Control’ not presently tested at this very moment, but I believe there’s no problems there.

No point having Sonos of you run it directly to the speakers. The entire point of it is so your phone can run apart from blue tooth music to avoid having phone calls etc coming through while you are listening to music plus the added features of everyone else on the network to queue in and add music. You are essentially just using really expensive blue tooth speakers. Just buy JBL pill instead. 
 

My tablet doesn’t receive phone calls, but I’m with you - I’d prefer a direct wireless connection between source and Sonos speaker(s) …and the various voice assistants, plus direct control do cater for that. Even Apt-X HD/Lossless Bluetooth is good though, if using a decent long-range TX and the Sonos Ace. I perhaps should have included TV Audio Swap sources aswell for those using the new Ace headset.

Networking has evolved over the years. The updated SONOS system uses the network differently than the older versions. Some router defaults do not support the new (actually more modern) SONOS approach. Adjusting the router configuration, or in some cases replacing the router, will cure most of the issues reported.

I’ll not mention a name, but a wireless access point company had been involved in many complaints on this forum. The grumpy company kept trying to pass the problem off to SONOS. Finally the company issued an update that cured the issue. Currently, we don’t see complaints involving that hardware.

Doesn’t seem to matter whether I attempt to connect to speakers via iPad or iPhone, keep getting a message saying it can’t connect but randomly plays music in rooms I’ve not selected, won’t connect to the one I want.

I now hate Sonos and want to put all the speakers in a row outside and drive my car over them! I’d sell the lot on fleabay but can’t imagine there’s anyone daft enough to buy these pieces or s***

I am lost for words as to how a system that I used to enjoy could be so annoying!

Moderator Note: Modified in accordance with the Community Code of Conduct.

If you’re having to regularly reconnect to devices, my thoughts here are that anyone with the type of issue ‘perhaps’ could have a multicast ‘device discovery’ issue across their network that’s preventing the controller device from communicating with their Sonos speakers.

Such communication failure can occur across networks that use WiFi extenders, EoP adapters, or if managed switches are misconfigured. It can also happen if some settings on a local router are incorrect, or there’s software running on the mobile device that is getting in the way of the multicast communication, such as security software, VPN client, firewall, site blockers etc.

I’d perhaps investigate further in the areas mentioned and if still no luck, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Unfortunately, you haven’t provided any information to begin to assist you in figuring out why you’re having connection issues. 

Have you taken the step of calling Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.