Not without first resetting device and reattaching to the app. 

Once you’ve plugged in one speaker, and added to the app, can you disable WiFi, reboot the speaker and does it disappear or stay there? 

The new App is beyond frustrating. You are testing a sub standard program on your customers. Roll it back to the old version or at least give people the option. There is no way I would ever believe this App passed your testing before you released it on your customers. Very disappointed in Sonos.

Right, this is very interesting, had the Sonos base only connected, hasn’t dropped off at all, been a few days. So atm, running with one out of 5 but ye, weirdly if you hook 1 in wired it doesn’t drop. Adding anything else. 1’s for instance kills the network then the app. Guess cause of the network storm.
 

router is Unifi dream machine wifi v6+ , UniFi v6 mesh WiFi and switches, across the home. No other issues detected.

the router/WiFi been in a year or two now, never had issue with network and Sonos before. 

Ian_s it stays if using only one speaker, even switching off and back on etc, seems very stable. As expected. It maybe worth running wiretrace and logging the network activity, I’d love to know what’s causing the network storm, why these units clashing on the network? 
 

I don’t wanna but I’m considering setting up a vlan per speaker, isolated this may keep things running ok for now. 

Now August 22nd, 2024 and the Sonos app is still basically inoperable. Played music today for about 5 minutes and then no sound. Deleted app, reinstalled it. Problem continues. I’m switching to Bose. This app has been stuffed since at least May. If you guys want to stay in business you need to do better than this. Lost me. 

You have a Play:5 so just use the S2 to S1 downgrade tool added to the last app update to downgrade the speaker to S1 and you’ll be able to use the S1 app to control your speaker. Problem solved.

I’ve just done the factory reset. And the app won’t find my devices at all. So now I’m totally screwed. 

Did you factory reset as part of the instructions to downgrade?

yes. And after the Sonos appwouldnt ‘find’ either of my speakers I downloaded the Somos S1 app. It found the speakers but they are incompatable with it because mine are the Gen1 speakers, so not the original Play 5. So after a bit more of not being recognised I left it for a bit. Then I was able to find them with the Sonos app ( not S1) and reinstall them from factory settings so at least I have music again. Be interesting to see if doing a Factory reset to both speakers will improve any issues with the new app. Still not impressed by the length of time the new app has been out and the ongoing issues with it. I cancelled my Deezer account because suddenly it wouldn’t stream with Sonos any more. Hopeless.

Hi,

Many people say we are now beta tester with the news Sonos app, sorry guy when I see this S*** app we are alpha tester.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Sonos: reports and issues have been going on for 3-4 months with the new app! Why has there been no solution as of yet? Why no response to the community? We are supposed to just stare at our devices and wish them to work again? This is really maddening - how can you not have come up with a fix by now?? We all have spent a great deal of hard-earned money on your equipment - do you not care?? Please fix this asap. We are stuck with your equipment now and need it to work. 

What about all the responses that have been posted to the community?

Presumably you have installed today’s app update, as part of the ongoing fortnightly app update schedule to fix things?

Ok, so how long has this been going on now? Sonos has still not addressed this issue. We have invested thousands of dollars on these useless paperweights. Sonos should be sued for this or at least the CEO should have been fired for their decision making to release a APP that you knew full well was not up to the job. You are still selling products knowing the APP is useless. From what I understand the APP was updated for the headphones which you don’t even use the APP for. What about your customers that have already purchased your speaker system. Roll back the APP. No doubt the next thing we will hear is that you are letting staff go. God forbid the man at the top making the decisions to introduce this useless APP is still holding his top dollar position. Shocking.

Why won’t the new app allow Deezer to stream any more?

After a much vaunted agreement between Sonos and Deezer to be compatible and partners. Deezer wouldn’t connect when the new app came into effect. After waiting for the problem to be fixed I had to cancel Deezer eventually rather than pay for a service I could no longer use.

@Mintri33 Sorry about the delayed response. So you plugged one speaker into ethernet and disabled WiFi and that speaker remained stable in the app? The disabling WiFi part is key to stopping the network storms. 

Is this a recognised issue or just an issue with your system? Did you try removing the service from your Sonos app, logging out of the app, logging back in, and reconnecting/reauthorising Deezer?

Deezer still works with Sonos according to this:

https://support.sonos.com/en-gb/services/deezer

Ever since the new Sonos App, my speakers are not coordinating play.. like when I choose three speakers to play from, it only plays one. It is stopping all together. It has problems multiple times a day. I am next to it now and it continues to have issues - stopped 3 times and it’s not even 9:00 am??? Sometimes I cannot get it to even play, it will start and then stop. It does not keep the group of speakers I have set for music.. when I ask Alexa to play, it is now leaving one or more speakers from playing. 
 

I love my Sonos, but this is an unacceptable technical issue that has completely ruined the way I listen to music. This needs to be resolved immediately. 
I am certain law suits will follow if not resolved quickly, as many people like I - who have 12 Sonos speakers throughout my house, are being negatively affected due to their issues with their app.

Hope they resolve soon! Please Sonos do the right thing and fix this now! Or let me go back to the old app which worked all the time! 

This might be precisely what you’re doing anyway but just to check:

• Drag up the Now Playing area at the bottom of the screen to show the list of speakers.
• Tap the speaker you want to play on - this becomes the active speaker. 
• Search for music and press play. Music will play on your selected speaker. 
• Then tap the Grouping screen icon found on the Now Playing area, to open the grouping screen.
• Tick/check the additional speakers you wish to group together with the one currently playing.
• Press Apply. All speakers should then play in unison.

Why isn’t the new app fixed?  Why can’t someone at SONOS tell us when it will be completely fixed?   Taking months upon months to run updates to hopefully fix your mess isn’t how this should work. The amount of money people spend on your products and you send out one of the worst apps in the history of apps?  Come on SONOS, we deserve better!!!  The sorry letters don’t do anything except prove our point, forget the sorry letters and just get the app fixed already!!  Sheesh!!   

What point would you determine as completely fixed? Sonos has always updated its app regularly since it was conceived so there is never an end point in its development. 

The roadmap for fixes is here:

https://trello.com/b/4T9rbg8t

I completely agree.  The Sonos App is terrible and they need to do something.  I’ve emailed customer service.  Among the panoply of issues are: constantly freezing up, doesn’t connect to music platforms, randomly starts playing music (including in the middle of the night), disconnects from speakers, plays music but show it’s playing music thus making it impossible to stop unless you turn off the speakers.  When it works, Sonos is great.  But, the amount of time I’ve spent on this app is making it difficult to not consider ditching my entire system and going with another option.   

Hello - I’ve spent all day trying to connect my home sound system to the Sonos amp and am going around in circles.  One moment the app can see my devices and I think I’m close then next it can’t detect my devices at all.  Is this the continues app issue and is there anything I can do or is it a case of patience until Sonos fixes the app problems I’ve read here.  Thanks for your help.

I NEVER write into to offer comments on products until now. The new control App is a disaster. The graphics are way too busy, the volume has a terrible lag. It is extremely difficult to navigate and eternally frustrating. Whoever decided that App was “good enough” to be released should lose their job - truly. Please start from scratch and give your dedicated customers something to restore our faith in this company. A few days ago, I had to tell a friend who was inquiring about my system, to steer clear of purchasing Sonos equipment until they manage to get a fix for this terrible control system. That brought me no pleasure as I had been a stout advocate for the product up until now.

Since the last upgrade, Sonos app doesn’t detect my surrounds and I can’t control volume with my phone.. I reinstalled it but the problem is always the same. I need to push directly on surround to control volume. Before I haven’t problems with old app.