I'm done. Eight years of loving my Sonos system of 7 products ruined by the terrible implementation of a new app that doesn't work properly with no end in sight. Has it improved with "fixes"... yes but not enough. 

I've sold all my Sonos gear and never going back.

Thanks for responding. It’s the Spotify playlists that I play via Sonos. Some of the playlists seem okay but others now include loads of random tracks that I’ve not added.

 What playlists?  Sonos playlists?

I have experienced many of the problems with the new terrible app including playing music in the wrong room, random volume etc. etc. ( please, Sonos, don’t waste your time attempting to sell me headphones or anything else. You are wasting your time and more importantly more of mine!).

latest problem is that my playlists now include tracks that I haven’t added and that’s very, very annoying!
 

If anyone can help I’d be grateful 

Sonos, are your people reading these posts and more importantly are they doing anything about it.  I invested in the Sonos speakers system many years ago and up until recently enjoyed using it, recommending it to friends and family. I now find myself reluctant to even attempt to use it and embarrassed to mention the name Sonos. All in all I feel let down by Sonos and helpless to anything about it as I am sure do thousands of of others World wide.

Just wanting to add my voice. The new app is terrible. It’s unreliable, unintuitive and unstable.

I have Sonos through out my house. It’s now next to useless. 
 

so disappointed Sonos have not rectified their monumental c*** up.

Moderator Note: Modified in accordance with the Community Code of Conduct.

It has been ENOUGH.   Enough timeless, unpaid hours of my precious time I’ve spent, weekend, night, money, changing routers, adding eeros to try and fix it.  Thinking it was my fault.  When it had been Sonos stupidity dumbing down their system with careless releases of updates.   

David this is how I feel most days with this stuff. It’s become a real joke in the house but it’s not funny at all is it. I’ve spent more time sorting these tech problems out than any other tech I’ve ever owned and I’ve seen a lot in my 50 odd years. You are right to voice an opinion having owned the product and as I suspect sat on the sidelines thinking it will get resolved. After all Sonos isn’t a start up tech company but was a mature player with quite brilliant products that just worked. Their inabilities are becoming very focused and despite the obvious differences and difficulties there must be with tech today why have they decided to so boldly alienate their customers, impact the profitability of the company and ultimately jeopardise their future and our expensive purchases going forwards. Probably an answer would be to find a credible suitor to seriously invest. Possibly a fruit company would be helpful as despite the ease they suggest these tech items are to use my experience is that they require a very good understanding of WiFi, routers, apps, etc etc etc. That isn’t going to be a good model going forward. One mantra in business and life I have that’s served me well is K I S S. this stuff is far from that. 
Keep on pressing away, positively as you have been. They have no choice but to lean right in and put this right. 

Hello I have the same problem. It sometimes detects and sometimes no detects..  I really regret to do this upgrade which is a big bullshit !

Since the last upgrade, Sonos app doesn’t detect my surrounds and I can’t control volume with my phone.. I reinstalled it but the problem is always the same. I need to push directly on surround to control volume. Before I haven’t problems with old app. 

I NEVER write into to offer comments on products until now. The new control App is a disaster. The graphics are way too busy, the volume has a terrible lag. It is extremely difficult to navigate and eternally frustrating. Whoever decided that App was “good enough” to be released should lose their job - truly. Please start from scratch and give your dedicated customers something to restore our faith in this company. A few days ago, I had to tell a friend who was inquiring about my system, to steer clear of purchasing Sonos equipment until they manage to get a fix for this terrible control system. That brought me no pleasure as I had been a stout advocate for the product up until now.

Hello - I’ve spent all day trying to connect my home sound system to the Sonos amp and am going around in circles.  One moment the app can see my devices and I think I’m close then next it can’t detect my devices at all.  Is this the continues app issue and is there anything I can do or is it a case of patience until Sonos fixes the app problems I’ve read here.  Thanks for your help.

I completely agree.  The Sonos App is terrible and they need to do something.  I’ve emailed customer service.  Among the panoply of issues are: constantly freezing up, doesn’t connect to music platforms, randomly starts playing music (including in the middle of the night), disconnects from speakers, plays music but show it’s playing music thus making it impossible to stop unless you turn off the speakers.  When it works, Sonos is great.  But, the amount of time I’ve spent on this app is making it difficult to not consider ditching my entire system and going with another option.   

What point would you determine as completely fixed? Sonos has always updated its app regularly since it was conceived so there is never an end point in its development. 

The roadmap for fixes is here:

https://trello.com/b/4T9rbg8t

Why isn’t the new app fixed?  Why can’t someone at SONOS tell us when it will be completely fixed?   Taking months upon months to run updates to hopefully fix your mess isn’t how this should work. The amount of money people spend on your products and you send out one of the worst apps in the history of apps?  Come on SONOS, we deserve better!!!  The sorry letters don’t do anything except prove our point, forget the sorry letters and just get the app fixed already!!  Sheesh!!   

This might be precisely what you’re doing anyway but just to check:

• Drag up the Now Playing area at the bottom of the screen to show the list of speakers.
• Tap the speaker you want to play on - this becomes the active speaker. 
• Search for music and press play. Music will play on your selected speaker. 
• Then tap the Grouping screen icon found on the Now Playing area, to open the grouping screen.
• Tick/check the additional speakers you wish to group together with the one currently playing.
• Press Apply. All speakers should then play in unison.

Ever since the new Sonos App, my speakers are not coordinating play.. like when I choose three speakers to play from, it only plays one. It is stopping all together. It has problems multiple times a day. I am next to it now and it continues to have issues - stopped 3 times and it’s not even 9:00 am??? Sometimes I cannot get it to even play, it will start and then stop. It does not keep the group of speakers I have set for music.. when I ask Alexa to play, it is now leaving one or more speakers from playing. 
 

I love my Sonos, but this is an unacceptable technical issue that has completely ruined the way I listen to music. This needs to be resolved immediately. 
I am certain law suits will follow if not resolved quickly, as many people like I - who have 12 Sonos speakers throughout my house, are being negatively affected due to their issues with their app.

Hope they resolve soon! Please Sonos do the right thing and fix this now! Or let me go back to the old app which worked all the time! 

Is this a recognised issue or just an issue with your system? Did you try removing the service from your Sonos app, logging out of the app, logging back in, and reconnecting/reauthorising Deezer?

Deezer still works with Sonos according to this:

https://support.sonos.com/en-gb/services/deezer

@Mintri33 Sorry about the delayed response. So you plugged one speaker into ethernet and disabled WiFi and that speaker remained stable in the app? The disabling WiFi part is key to stopping the network storms. 

Why won’t the new app allow Deezer to stream any more?

After a much vaunted agreement between Sonos and Deezer to be compatible and partners. Deezer wouldn’t connect when the new app came into effect. After waiting for the problem to be fixed I had to cancel Deezer eventually rather than pay for a service I could no longer use.

Ok, so how long has this been going on now? Sonos has still not addressed this issue. We have invested thousands of dollars on these useless paperweights. Sonos should be sued for this or at least the CEO should have been fired for their decision making to release a APP that you knew full well was not up to the job. You are still selling products knowing the APP is useless. From what I understand the APP was updated for the headphones which you don’t even use the APP for. What about your customers that have already purchased your speaker system. Roll back the APP. No doubt the next thing we will hear is that you are letting staff go. God forbid the man at the top making the decisions to introduce this useless APP is still holding his top dollar position. Shocking.

What about all the responses that have been posted to the community?

Presumably you have installed today’s app update, as part of the ongoing fortnightly app update schedule to fix things?

Sonos: reports and issues have been going on for 3-4 months with the new app! Why has there been no solution as of yet? Why no response to the community? We are supposed to just stare at our devices and wish them to work again? This is really maddening - how can you not have come up with a fix by now?? We all have spent a great deal of hard-earned money on your equipment - do you not care?? Please fix this asap. We are stuck with your equipment now and need it to work. 

Hi,

Many people say we are now beta tester with the news Sonos app, sorry guy when I see this S*** app we are alpha tester.

Moderator Note: Modified in accordance with the Community Code of Conduct.

yes. And after the Sonos appwouldnt ‘find’ either of my speakers I downloaded the Somos S1 app. It found the speakers but they are incompatable with it because mine are the Gen1 speakers, so not the original Play 5. So after a bit more of not being recognised I left it for a bit. Then I was able to find them with the Sonos app ( not S1) and reinstall them from factory settings so at least I have music again. Be interesting to see if doing a Factory reset to both speakers will improve any issues with the new app. Still not impressed by the length of time the new app has been out and the ongoing issues with it. I cancelled my Deezer account because suddenly it wouldn’t stream with Sonos any more. Hopeless.