Playlists completely broken with new app.

I hope Sonos are really listening here as their customers are not happy. I won't buy anymore Sonos products and will not recommend them anymore. I used to tell people how great they were and upsold my family members to purchase products, that is now gone.

Still deciding how to react to the email from the CEO. They released the crappy app in early May and now the email shows playlist edit support being returned in September and October - FIVE MONTHS of putting up with crappy app destruction of playlists. It is their lowest priority issue to fix, basically. The mismanagement of this app rollout is off the charts bad. And that is with the attitude that fixing the app is “their number 1 priority”. I guess they aren’t selling enough headphones so they are sort of acknowledging that maybe some users aren’t happy and maybe they need to work on this disaster. That’s about the only positive I can take from his email. 

Hey Sonos, if you’re reading his - give us back Playlist editing NOW!!!   FFS this has gone on too long!!! 

timbytes wrote:

Hey Sonos, if you’re reading this - give us back Playlist editing NOW!!!   FFS this has gone on too long!!! 

According to the most recent communication from the CEO of Sonos, ‘playlist editing’ will be restored in September or October. I will refrain from further comment to avoid being branded a ‘disgruntled’ and ‘toxic’ Sonos owner.

Cant even get an essential function “playlist” to work, Sonos is music audio company????   

Well October is nearly over and I still can’t save new playlists. I also still can’t navigate my music library by jumping to a letter in the alphabet since they removed the alphabet letters from the right hand margin. It has been 5 months and they couldn’t manage to add back these basic things that used to be there for years. But I keep getting emails telling me how much fixing the app is their top priority. I beg to differ.
So I am still deleting any and all emails regarding the sale of Sonos products without even reading them. I will not even consider another purchase while the app remains crippled. 

Please stop linking to this article. It has no obvious date and it’s relevance is therefore quite low.

Is a rollback available? Earlier versions were functional. When my software company launched we kept a rollback version handy … in case. In case something went wrong. 

Something went wrong, perhaps a rollback is archived somewhere? tar’d? zip file?

I have pretty much given up on Sonos. No customer support. They haven’t met a single milestone after breaking the app - at least not the ones relevant to me. I can’t play imported playlists, and I can’t create new playlists. Basically, I just use them for playing white noise at night or bluetoothing one speaker to my phone at a time. Useless. I won’t be buying Sonos again, personally. 

Sonos has repeatedly said that a rollback isn’t possible. People have been asking since the terrible update in May. 

I swear if I get one more f**ing email telling us how  excited Sonos is about the app updates that don’t address anything they promised months ago I am going to scream. RESTORE THE GOSH DARN ABILITY TO USE  PLAYLISTS FOR PETE’S SAKE. WHY THE HECK IS THIS SO DIFFICULT!!!!!!!!!!!

Sonos tried to make major internal changes to the App and their testing failed to provide them with sufficient reason not to move forward.

Reality is teaching a slightly harsher lesson as they struggle to meet promised milestones on the path to recovering all the missing bits and stomping all the new bugs.

And yes, I find the e-mails aggravating too.

We are talking about saving lists of songs here. What the heck is complicated about that? This is NOT complicated stuff. I cannot imagine what could possibly be holding them back from restoring something so basic. Enlighten me. 

I take it you’ve never rewritten a functional app completely? Near as I can tell, it wasn’t ported, but none of us know for sure. I can tell you, from working with code teams who had to completely rewrite architecture, it isn’t an easy task. 

And we don’t know how many resources Sonos is able to apply to rectifying the current situation.  They would  likely be split into several teams, per feature, whether it’s re-adding an older feature back, like we’re all wanting, or writing a new feature that we don’t know about, that is mandated by outside circumstances we aren’t aware of. 

Its pretty easy, I have written this exact code myself, in multiple codebases. I have no idea why this is taking them so long.

To save the Queue as a playlist you need to:

• Get the list of existing playlists to present to the user, allowing them to create a new one
• Make a UPnP call to save that playlist with a specific name
• Update the list of playlists, if it is on-screen at that moment and they created a new one in step #1.

This is not rocket science.

Sonos just did an update on my app today.  Have no idea what it was supposed to accomplish but it’s still not the service I originally got when using the speakers.  I can use airplay on my computer to play my music tracks.  It is not perfect but it is better than nothing.  To bad Sonos decided to ruin a good application.

Feel the same way. I immediately delete every email announcing Sonos products for sale. I will never buy another one now after this fiasco.  

You know, you could save yourself time & aggravation by just ‘unsubscribing’ from Sonos emails.

Same here … Sonos playlist still not working on my iPhone. I like the speakers and have been using Apple Music for my new playlists and I can attach the Sonos speakers to Apple Music … I guess until Sonos next updates removed the ability to do that.

More fun to delete them

The answer is leave Sonos. There's better stuff out there

Good to see the update from December say that they are looking to restore playlist editing still. I wondered if it was gone for good. Phew.

i’m in the same boat, my playlist is messed up. trying to build a new playlist and unable to drag and drop or reorder. 

I cannot believe we are now in March 2024 and we still cannot save or edit a queue. It is almost a year later! Is anybody from Sonos reading these user comments that losing this feature is a major issue. I would also never buy another Soho’s system and will be reviewing what else is out there. You are almost out of time Sonos.