Can't add folder to music library (913)

Maybe see if the video here will assist you..

https://youtu.be/kjhKhDuvgDY

Thanks Ken, I’ll give it a go.

Since my previous post I have installed the latest app update (Version 16.3) on my Mac.  The 913 error is still generated, so I thought I’d give Sonos a call to see if they had any suggestions to help me out.

The recorded message about being aware of problems with the app still answers telephone calls, but I held on to see if I could speak to somebody.  The wait time was assessed as 75 minutes, so I guess there are still quite a few people like me who have been unable to resolve the problems by other means.

I think wait times vary by country and in some cases there’s a call-back process depending on the local service available. The calls though can be all sorts of things from issues with device setup or the more recent App crashes seen on Samsung devices. Quite a number of MAC users around the community here have managed to sort the 913 error using the advice in that YouTube video, so I hope it helps you sort it.👍

I’ve spent some serious time following both the printed guidance issued by Sonos and now also the video guide that you so kindly provided for me.  I think (!) I’ve followed each of them but I’ve still had no success.  It may well be me getting something wrong, but really it shouldn’t be this hard to get back a facility that worked so well before the app update.

I’m very grateful for your attempts to help me, but I think I will have to give Sonos another call during the week.  Unfortunately the 75 minute wait I referred to was assessed after I’d narrowed down the choices to just getting help with the app, but I’ll give it a try.

DXNY wrote:

Scrubbrush wrote:

Same here, but thanks to PaulRB371 and HelpingIsKind I fixed it in 2 minutes. Here’s how:

1. I have a PC. Not a Mac.
2. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
3. Right click on the folder
4. Select “Properties” from menu
5. Select “Sharing” tab
6. Click “Share...” button (opens “Network Access” window)
7. Select your SONOS system from the pulldown menu in the center of the window.
8. Click “Share” button at the bottom of the “Network Access” window 
9. It took SONOS 10 minutes to add my library of 10K+ songs

 

Same issue here, tried many times and connect sonos customer service, but there is no idea for this .
But now resolved, And now is work!  Thank everyone and thanks Scrubbrush, Nk32.

have been trying to figure out for months and finally tried this and 100%works! Try this if you are on windows 10.

I’d love to be on Windows 10.  Unfortunately I have an oldish Mac and am running macOS Monterey… 🙁

Might this video assist? I’m not a MAC user, but some others have made mention of it helping them to sort their library access. I hope it works for you…🤞

https://youtu.be/kjhKhDuvgDY

Thanks Ken.  I have tried this already (you sent me a link to the video a couple of days ago) but, although I think I’ve followed the guidance properly, I still get the 913 error described by other Mac users.

I’m beginning to think that advertising my Sonos system on eBay is the answer to my problems! 😁

Have you read the Sonos Support link on the 913 error, does that not help to sort it? This one…

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

Yep. Tried that.  Still just a rude message in response!

Well I haven’t given up and found this old thread too.. maybe something in there will help?

https://en.community.sonos.com/controllers-and-music-services-229131/how-to-solve-the-error-913-music-library-on-a-mac-6894161?postid=16732638#post16732638

nk32 wrote:

Here is the solution for Windows for the local library error bug with code (913), read the image from left to right.

 

THIS WORKS! Took a bit of google translate to figure out the english, but this worked perfectly!!!! THANK YOU!

My thanks yet again Ken.

Unfortunately it seems to be the same as the advice I’ve already tried to follow, but presented in a different way.  Still the same message.

I had a similar issue trying to add my music from a local folder on my mac mini running Monterey (I got 913 access not granted). I went through all the stuff I could think of with permissions and sharing options with no joy. I then tried on my macbook air running Big Sur, same result. I don’t know what possessed me to try but I then tried to specify the folder on my mac mini from the app on my macbook and voila!

No idea if it’ll work for anyone else but it’s worth a try. Once accepted by the sonos app on my macbook the library was available from any other device eg my ipad.

Appreciate the Sonos lines are quite busy these days, but (if not tried already) it might be worth giving Sonos Support Staff a call at some point, just to see if they can assist you to sort it. They have tools to assist them see where the issues may lie and can maybe talk you through the relevant steps over the phone. Here’s their link if you want to give them a go…

 https://support.sonos.com/s/contact

I would not rule out aswell perhaps trying a ‘new’ shared folder with a few tracks copied to it, just as test - in case there’s something awry with the original shared music folder. Nothing ventured etc…

I will give Sonos a call, although I think I’ll wait until next week to do so.  I’ll need to steel myself to the task and get a cup of tea ready to sooth my ragged nerves!

I have a couple of problems that may be inhibiting my progress with this.  Although I can do a reasonable job with Photoshop and also create a fairly complex spreadsheet and loop a section of a favourite music track to create a decent ringtone, as soon as I start delving into system stuff I feel out of my comfort zone.

I am also now 75 and suspect that I am no longer quite as sharp as I hope I once was...

I have been having same Library issues. I just fixed it by loading a Pex server to my computer and after a long scan of my NAS I linked Sonos to Plex and amazingly, back in business. One day Sonos may fix this issue to what it was pre-May Update but for now, I can listen to my music again after 2months!

I have no idea what a pex server is. I’m glad it worked for you but we shouldn’t need to do this. So, so disappointed with Sonos that there is still no fix or notification after all this time.

Have you tried the things mentioned by Sonos Staff in the link below?

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/error%2D913%2Don%2Da%2Dmac%2D6899263?postid=16770602#post16770602

Thanks, but I’m on Windows

sorry, giddy mistype. it’s a Plex server. Many use for video streaming from hard drives etc. Also does music. Free, takes a little to learn and slow to scan my 35K files but I know have a temp replacement for Sonos Local Library that I can FINALLY access my music again until things hopefully get rectified… No speaker dropouts, etc.

You are absolutely right.

The bottom line is that we shouldn’t need to do this!

This seems very sad! I am afraid SONOS has no idea what to do to fix the Mac issues regarding accessing folders. Perhaps a subcontract with Apple to get some talent.

If SONOS really don’t know how to fix the folders issue on the Mac, I have some advice for them.

Let us use the old app.  That worked perfectly… 

I’m adding my report on this add Music Library problem, error 913, so that Sonos will be more aware of this glaring software problem.  I have been unable to play music from my own Mac for months now!  Ridiculous and abysmal.  I tried copying my Apple Music folder to an external drive and that still did not succeed.  Same error as you all are getting, 913.  Failure upon failure!  So, the only music I can play is through other remote online services.  For the record, this system is a Mac Studio MacOS 14.5.  Let’s get this bogus software fixed and enough with the Sonos hardware advertisements.  Nobody will buy your hardware if the drivers stink.