Anyone have any tips for troubleshooting the BBC Sounds being added?
Have changed my country (previously lived in Aus) and hadn’t updated it on my return. Now set to the UK but nothing available when I try and add a new music service / to find the BBC sounds app
If you are sure that your Sonos profile is now set to UK, then make sure you are logged out of your online Sonos account, power your Sonos devices off then on again, and reset the app (in App Preferences), then select to connect to existing system.
No guarantees, but it may just be that the data needs to be refreshed.
Thanks for your reply John, I was trying to avoid resetting my system with a number of other Sonos products linked… but gave up and did the hard factory reset, and it worked straight away to add the BBC Sounds App
A bit of faff, but will be great to have the app available on the Sonos network now
Oh, so the BBC is the ones who needed to work on this? So why did we keep getting bombarded with the suggestion that Sonos could just do it alone without the input of the BBC?
BBC are very funny and weird with their licencing. All UK Sony TV’s last year went without any BBC owned streaming services all because the licencing wasn’t put in place within the specified time frame.
Sorted. Checked my profile and was set us United States!
As much for anyone else reading this in future..
I’d progressively tried everything; logged out of app, reset phone/iPad, deleted and reinstalled the app, powered device off/on and it was only the hard reset that seemed to be work for whatever reason ♂️
Hello,
Finally :)
I assume BBC6 Music from sounds will have an increase in stream quality over TuneIn. Perhaps now now to 320kbs AAC-LC if anybody can confirm please.
I would also look forward to be able to add a station direct to the My Sonos > Stations, but at the moment it appears in Recently Played and ‘Sounds’ shortcut on My Sonos.
Suppose this integration finally gives the BBC the data it needs on listener demographic and habits.
I have had some issues with BBC radio alarm via TuneIn manual station past couple of weeks, stream just stops. After reviewing some diagnostic logs, Sonos support advised it was a TuneIn issue (they had had a few calls apparently), and they suggested I use myTuner Radio service instead.
However, just found this thread, and interested in a direct feed via BBC sounds, but its listed as Sonos Labs, and wont install unless I tick the box to share my usage information.
Is there anywhere I can found out what information is shared? Is it just the BBC Sounds usage, or all of my Sonos system usage?
Anyone used myTuner Radio for BBC radio stations and BBC Sounds on Sonos, and benefits in either?
TIA!
OK, answering one of my own questions :)
I enabled the data sharing option, installed BBC sounds service, and was then able to disable the data sharing ‘Additional Usage Data’ in settings, BBC sounds service still functioning.