Components & Architectural

Recently my Connect:Amp stopped working.  The unit does not have the white light on and will not show in my system with the other Connect:Amps and Amps.  I unplugged the unit, waited about 30 seconds, and then plugged it back in.  The white light came on for about 3 seconds and then turned off.  It will not come back on even if I hold down the play button or a combination of the front buttons.  Please help.

my system is so buggy I can’t handle it.between the updates and the intermittent shut off mid play i’m ready to throw them out the window.  i’ve had my speakers for about 5 years, which is *almost* enough to justify the cost.Has anyone had any luck with fixing this?No it isn’t the wifi.Yes I’ve unplugged and re-plugged and set and re-set the speakers about 1000x since I got them.  Yes that usually works but it shouldn’t be necessary.  

Using randomizer playlists from Spotify. Sonos plays two tracks, then tries the third for 12-13 seconds, then displays a connection lost and moves on to the next track. Very consistent behaviour. Same for different playlists and same regardless of which phone I am using (both are Samsung Androids though)Super annoying. 

I have a Sonos Amp (and 3 others Sonos Play, One and Ikea Symphonic) at home. My Sonos Amp suddenly dissapear from the Apps after intermittent WiFi problems.I have tried the ethernet direct connection with the factory reset… still not working. The Sonos support is telling me that I can be eligible for the 30% discount for replacement of a older Sonos Amp… Anyone have a suggestion… I have serious concern about buying the “same” unreliable product… but I believe Sonos knows that I’m stuck since I have multiple products… therefore, there is no repair options…Any suggestion of worth tring options?

Diagnostic# 1654966345 Music keeps cutting out, terribly… Tried to reset entire setup incl router.Tried to change channelsTried with 1 wired, rest wireless.Can't really think of much more what would help...

2 rooms playing.  Living Room Port and Office with 2 Ones and a Sub.  Office will consistently drop.  Not always all speakers but a lot of the time it is.  I’m always told it’s interference in my network.  Decided to do some testing.  I brought my Roam into the Office.  It’s sitting about 3 feet from a One.  Ones and Sub still dropping.  Roam hasn't dropped yet.  Very frustrating.  2133647112

My issue is I have 13 products. Have had them grouped playing music “everywhere”.  Notice over past 2 days, 2-4 of my sonos moves rename to “guest room”. One of them is guest room, the others are kitchen, gym, living room. The names changing change each time. I fix it, it’s fine for a day, then an issue comes again. 🙏🏾 

I have a Playbar from another home where it was setup S2.   I cannot get it to work on Sonosnet in my other home which is S1. I have tried many things with no luck.   I was suspecting maybe a wifi radio issue but I had no problem testing that theory and the speaker successfully connected to a test wifi setup.   After factory reset, setup is fairly normal.  In S1, add product, speaker is detected with Mac  address but fails afterwards and says device not found.  No problem so I hardwire it and can complete the setup. But when it is unplugged from hardwire it drops off and is no longer visible in app.   The Playbar worked perfectly in other home as a S2 device.  I’m wondering if this is maybe some software glitch relating to the downgrade as I can’t make any sense of this.   I consider myself to be savvy and have a strong understanding of how the product works so I am at a loss at this point.  Will reach out to Sonos after the weekend but I’m hoping some veterans may have some ideas and

Hi,  I have a beam with 2 Sonos One as surround speaker connected to my tv ( Beam to ARC). I also have a Windows 10 PC connected to the TV with and hdmi cable that I use for gaming and listening Youtube. I play game on the PC using the TV as monitor. In the pc audio setting, I select the TV as the audio outpout. Normally, the game or Youtube sound is surround 5.1. I use this setup for a while now and all was working fine till today. Now, the sound only come out of the Beam (no surround). I guess the issues come from my pc because if I listen TV or Netflix, the surround sound work well. I also know that the speaker are well configured because if I use the 3 piece separatly, they all play the PC sound (at the same time if I use party mode). I made a few search and see that in the PC’s sound setting, in the TV speaker property, I only have the stereo option, no 5.1 sound option, like if the PC was not recognizing the home theater connected to the TV. The device cannot get more than 2 chan

Whenever I play music in the house via an Alexa command, it doesn’t crossfade and the crossfade option is actually greyed out in the Sonos app. Anyone have a solution? 

I can control the volume using my Android app fine. When I press the volume button on the Playbase directly however, it only adjust the volume for the Playbase itself, not the Play 1 remote speakers. Used to work until I moved system to a different house.

I have been forced to update my Sonos app but it keeps showing error code 800.  I have tried every way to reset it but it’s unsuccessful.  Now my S2 controller just can’t control my Sonos anymore.  Is there anything that I can do?  Can I simply reset the ownership of my system and re-set it up again?  I’m totally lost…….. Thanks.

Diagnostic code 906861728Getting really sick of this issue.  SiriusXM channels play for 15 seconds and then error out.  Today’s message is Unable to play - it is encoded using an unsupported digital rights management system. 15 Sonos speakers in my house..thousands of dollars...and I can’t play music.

I have 3 old Play1 and 1 new, and a Play 5. All worked this morning, now the only one that can connect to app is the new Play 1. I have turned them all off and on, reset App, and still nothing. I fear this is due to app updating on 14thJune, and concerned all are goosed. Any suggestions?

See image below. From within the Idagio app my Port’s do appear in the “connect to” section of the Idagio app (IOS), but the app does not want to connect to them. In the image “Bar” is one of my Port’s. If I click on it, nothing happens. Seems like it wants to connect, but returns to playing on the Ipad.I can however connect via Airplay, but that is not what I want.I have authorized etc.Any help? 

Very often, my Sonos will turn its volume up to 100 by itself. Even if I turn it down, it ramps up to 100 over and over. I am using the Spotify integration on iOS. However, I’m changing the volume using the Sonos app directly.My phone volume is NOT at 100.Also, after it turns itself up to 100, if I pause it, it usually insists on starting to play again. I have to pause it two or three times total.I saw a thread that this was fixed on Android years ago, but it keeps happening on iOS.It’s not just an inconvenience—I’m listening to music with my one-year-old baby and it terrifies him to the point that he screams and cries. One time he was so close to the speaker when it happened, I was worried it would cause him hearing damage.

For the past 5 or so minutes the Office system has been horribly cutting in and out.  One of the Ones will play for a second or so, then the other.  Then the Sub.  Not once did the Roam cut out.  How is “interference”  only affecting the Office system?  989024897  Frustrating.  It makes it very hard to demo a system to a potential client when the system does not work.

I have an old ZP80 system that I use strictly for playing music from a vast catalog of music and podcasts that keep on my NAS.   So it’s all inside my personal network.   I don’t route any streaming or outside services, e.g., Spotify, Apple, Google, etc, through my Sonos system.   No do I have any accounts with those companies.So was surprised the other day when my GF, who has Google and Spotify at her house, but not Sonos, was at my house and was able to play music from Spotify over my Sonos system.   I called Sonos support and they said that Sonos exposes an API called Direct Control to 3rd party services such as Spotify, so all she needs is her Spotify app on her phone to play music through my Sonos system.  How do I disable that feature on Sonos?   I don’t want Spotify to have access to my Sonos system, or to be able to route content through my network or gain marketing information by knowing that content was routed through my network.   I want to keep my Sonos system tightly butto

Help,This is so annoying and it never used to happen. I have had Sonos Speakers in every room since 2018 and no problem until recently. The first alarm is set for 5am weekdays to play LBC on Tunein. The second one is set for 7am weekends to play Classic FM on Tunein. The problem is totally Random, some days it happens and others it doesn't. I had a 46 minute one to one with Sonos on Wednesday 18th May and the alarms worked for 3 days until the problem started reoccurring, again randomly. The case number is 03899693. 

My Sonos App will no longer play Sirius XM's Channel 13 (Pitbull Globalization). It says no longer available, but I listen everyday in my vehicles. I've removed my XM account and logged in again. Same message. Anyone else? 

Hi everyone, We are currently experiencing an issue when airplaying from HomePod to Symfonisk, which makes us think that the Symfonisk speakers do not have the Airplay 2 functionality implemented correctly. Room Setup: R1: HomePod R2: SymfoniskR3: Homepod + Symfonisk If we Airplay Apple Music on the HomePod (R3) to all of the speakers, then it says in the Sonos app within Now Playing that we’re playing music on all of the Symfonisk speakers and the music is playing properly. However, if we then stop the music and start airplaying another song from HomePod (R1) to Symfonisk (R2), then the music will not be playing on Symfonisk (R2) and inside the Sonos app both of the Symfonisk speakers now still show as grouped and playing the content that was originally started in R3.  It’s like Symfonisk (R2) do not know that it’s not part of the initial music group anymore. Anyone who know how to fix this issue?  Please note that we already tried resetting all of the speakers, local network, Sonos a

I have two Sonos One speakers that I was able to set up several years ago when I bought them. I don’t use them a lot, and eventually they lost connection to my system and wouldn’t work correctly, so I am trying to set them up again.I tried a factory reset and the Sonos App (the latest) was able to recognize it and add it to my Wifi network. Then it says that it might not show up in the System list and I may need to restart the speaker, which I did. After plugging it back in, it’ll appear to boot up normally and get to the white status indicator, but the Sonos App still won’t recognize it. If I push any of the buttons on the speaker, the light flashes red a few times and then goes back to white.I’ve tried this process several times and always get the same results. I’ve also tried plugging in Ethernet and that doesn’t help. The same problem happens with both speakers.These One speakers have always been a bit flaky. Is there a sure-fire way to get them configured? 

Hi -I have several (streaming audio station) music sources configured on my system (via the Sonos app, of course) that in the past played just fine.Now, they do not.In particular, I listened to Dogglounge and Balearic FM; both were available & set up via the TuneIn music source (which also made them findable in the Sonos Radio section).I can’t tell you exactly when it stopped working; it has likely been a month or 3. Today when I try to play either via TuneIn, I get repeated pre-stream ads from TuneIn - as if this is a fallback when it can’t start the stream.I’ve tried unsuccessfully using other (valid Sonos) music sources - e.g. I can find Balearic FM on the myTuner music source; if I try to start it there, the Play icon changes to the triangle/play for a moment, but then switches back to the square stop icon (and no audio plays).I know the stations play just fine via TuneIn & other apps; I can start the TuneIn app (or Radio.net, or myTuner) directly on my iPhone, start the st

Hi folks, After 3 hours of battling and troubleshooting, I felt I had to come here and seek advice! 😀 I have a Sonos Beam Gen. 2 for my TV, and I just bought 2x Sonos Symfonisk Bookshelf speakers to use as surround sound speakers. However, I have spent 3 hours trying to get them to connect and register on my network....here's what happens:- The Sonos app recognises the speaker when it's first turned on, or if I factory reset it- I connect to the speaker, and scan my phone as indicated, which works fine- After connecting to the speaker, the app then tells me that it's connecting the speaker to my WiFi network. This process takes at least 3-4 minutes (which already seems suspicious), but eventually says that's it's successfully, but I may need to remove the power and reconnect it before it shows up in the "system" tab.- No matter what I try, the Symfonisk's never ever show up in the Sonos app after I install them! And here's what I've tried so far: - Unplugged each speaker and plugged t

I have two play 3’s set up as a stereo pair in my office. I’m getting constant song skipping when playing files from my sinology NAS. I have a Move in my office which doesn’t seem to be effected. Both 3’s are hard wired. I get error messages in the app saying a song can’t be played or is incorrectly encoded. I have created a support diagnostics = 378399938.I have a play 5 in the house. As a test I moved it to my office & hard wired it to the office switch. It seemed to work fine. Could it be the Play 3’s being older can’t cope?